More trouble for IDS: how claimants are unprepared for Universal Credit

Ahead of Duncan Smith's grilling by MPs, a new study shows 92 per cent of claimants are unprepared for the new system in at least one area.

Iain Duncan Smith will be grilled by MPs on Wednesday about the progress (or lack of) in implementing Universal Credit and there's further evidence today of why so many across Whitehall are troubled by the Work and Pensions Secretary's grand projet

Three months before UC, which will replace six of the main means-tested benefits and tax credits with a single payment, is introduced nationally, the first independent survey of recipients by Citizens Advice has found that 92 per cent are unprepared for the new system in at least one area. Changes that will be introduced include monthly, rather than weekly or fortnightly, payments, a new online system for accessing benefits and the direct payment of housing benefit to claimants, rather than landlords. 

Previous research has found that claimants believe monthly payment will make it harder for them to budget and this concern is reinforced by the Citizens Advice study, with three-quarters saying they could not alone "keep track of my money on a monthly basis". In addition, two-thirds say they will need help to "get online and manage my universal credit account". One claimant, Derek Mallet, from Birmingham, said he was "concerned about having to use the internet in order to set up and get benefits. I have never been on a computer." This unpreparedness, Citizens Advice says, is "widespread across people of all backgrounds and ages".

In response, the charity is pushing for the government to allow claimants to request fortnightly rather than monthly payments and for their rent to be paid directly to their landlord for the first year of the new system. Gillian Guy said: "Our report shows that an overwhelming majority of people do not feel ready to deal with universal credit. Our findings must act as a wake-up call for government.

"The results demonstrate yet again how vital it is that implementing universal credit is not left to chance. There is clearly a breakdown in the system if 90% of potential claimants are not ready to deal with this major change to their payments, and ministers must act urgently to address this problem."

For now, the DWP insists that it is working with "councils, social landlords and community groups, including Citizens Advice, to offer support" to claimants. But if Universal Credit is not to become, in Labour's words, "universal chaos", it does look increasingly likely that Duncan Smith will have to accept the changes urged by Citizens Advice and others. 

Work and Pensions Secretary Iain Duncan Smith speaks at last year's Conservative conference in Birmingham. Photograph: Getty Images.

George Eaton is political editor of the New Statesman.

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The joy of only winning once: why England should be proud of 1966

We feel the glory of that triumphant moment, 50 years ago, all the more because of all the other occasions when we have failed to win.

There’s a phrase in football that I really hate. It used to be “Thirty years of hurt”. Each time the England team crashes out of a major tournament it gets regurgitated with extra years added. Rather predictably, when England lost to Iceland in Euro 2016, it became “Fifty years of hurt”. We’ve never won the European Championship and in 17 attempts to win the World Cup we have only won once. I’m going to tell you why that’s a record to cherish.

I was seven in 1966. Our telly was broken so I had to watch the World Cup final with a neighbour. I sat squeezed on my friend Colin’s settee as his dad cheered on England with phrases like “Sock it to them Bobby”, as old fashioned now as a football rattle. When England took the lead for the second time I remember thinking, what will it feel like, when we English are actually Champions of the World. Not long after I knew. It felt good.

Wembley Stadium, 30 July 1966, was our only ever World Cup win. But let’s imagine what it would be like if, as with our rivals, we’d won it many times? Brazil have been World Champions on five occasions, Germany four, and Italy four. Most England fans would be “over the moon” if they could boast a similarly glorious record. They’re wrong. I believe it’s wonderful that we’ve only triumphed once. We all share that one single powerful memory. Sometimes in life less is definitely more.

Something extraordinary has happened. Few of us are even old enough to remember, but somehow, we all know everything that happened that day. Even if you care little about the beautiful game, I’m going to bet that you can recall as many as five iconic moments from 50 years ago. You will have clearly in your mind the BBC commentator Kenneth Wolstenholme’s famous lines, as Geoff Hurst tore down the pitch to score his hat-trick: “Some people are on the pitch. They think it’s all over. It is now”. And it was. 4 - 2 to England against West Germany. Thirty minutes earlier the Germans had equalised in the dying moments of the second half to take the game to extra time.

More drama we all share: Geoff Hurst’s second goal. Or the goal that wasn’t, as technology has since, I think, conclusively proved. The shot that crashed off the cross bar and did or didn’t cross the line. Of course, even if you weren’t alive at the time, you will know that the linesman, one Tofiq Bakhramov, from Azerbaijan (often incorrectly referred to as “Russian”) could speak not a word of English, signalled it as a goal.

Then there’s the England Captain, the oh-so-young and handsome Bobby Moore. The very embodiment of the era. You can picture him now wiping his muddy hands on his white shorts before he shakes hands with a youthful Queen Elizabeth. Later you see him lifted aloft by his team mates holding the small golden Jules Rimet trophy.

How incredible, how simply marvellous that as a nation we share such golden memories. How sad for the Brazilians and Germans. Their more numerous triumphs are dissipated through the generations. In those countries each generation will remember each victory but not with the intensity with which we English still celebrate 1966. It’s as if sex was best the first time. The first cut is the deepest.

On Colin’s dad’s TV the pictures were black and white and so were the flags. Recently I looked at the full colour Pathe newsreel of the game. It’s the red, white and blue of the Union Jack that dominates. The red cross of Saint George didn’t really come into prominence until the Nineties. The left don’t like flags much, unless they’re “deepest red”. Certainly not the Union Flag. It smacks of imperialism perhaps. In 1966 we didn’t seem to know if we were English or British. Maybe there was, and still is, something admirable and casual about not knowing who we are or what is our proper flag. 

Twelve years later I’m in Cuba at the “World Festival of Youth” – the only occasion I’ve represented my country. It was my chance to march into a stadium under my nation’s flag. Sadly, it never happened as my fellow delegates argued for hours over what, if any, flag we British should walk behind. The delegation leaders – you will have heard of them now, but they were young and unknown then – Peter Mandelson, Trevor Phillips and Charles Clarke, had to find a way out of this impasse. In the end, each delegation walked into the stadium behind their flag, except the British. Poor Mandelson stood alone for hours holding Union Jack, sweltering in the tropical sun. No other country seemed to have a problem with their flag. I guess theirs speak of revolution; ours of colonialism.

On Saturday 30 July BBC Radio 2 will commemorate the 50th anniversary of the 1966 World Cup Final, live from Wembley Arena. Such a celebration is only possible because on 16 occasions we failed to win that trophy. Let’s banish this idea of “Fifty years of hurt” once and for all and embrace the joy of only winning once.

Phil Jones edits the Jeremy Vine Show on BBC Radio 2. On Saturday 30 July the station celebrates the 50th anniversary of the 1966 World Cup Final live from Wembley Arena, telling the story of football’s most famous match, minute by minuteTickets are available from: www.wc66.org