Iain Duncan Smith can't avoid the blame for the Universal Credit failures

Hearing only what you want to hear.

The government's Universal Credit program is not launching smoothly. The first "pathfinder" scheme launched on Monday with just 300 people expected to start claiming, after the other three trials were delayed. As it was, not one claimant actually turned up in person on day one, leaving staff at the Citizens Advice Bureau "unable to say what the rest of the form was like because they had not seen the live version", according to the Guardian's Amelia Gentleman.

Faced with this teething trouble, the government's spin machine is whirring up. Not to make the service sound like it works – that's a task beyond even Malcom Tucker's ken – but to make the failure somebody else's fault. Rachel Sylvester in the Times quotes one government source shifting the blame on to the civil service:

“IDS has been an incredibly good minister and really determined to get this reform through, but he has been banging his head against official intransigence, lack of will and at times deception,” says a government source.

Conservative Home's Paul Goodman goes one step further:

Another has put it more bluntly to me: "They lied to him," I was told (about the progress of the scheme).

Did poor IDS really only find out about the (lack of) progress in implementing Universal Credit recently? That seems unlikely, given that we all knew far sooner. In October 2010, the Chartered Institute of Taxation submitted its response to the Government's consultation on Universal Credit:

The document suggests that the IT changes required would not constitute a major project, and this was repeated by the Secretary of State [Iain Duncan Smith] when he gave evidence to the Work and Pensions Select Committee. We are sceptical about this.

By June 2011, those fears were becoming reality. The Observer's Daniel Boffey reported (presciently) that "Universal credit's 2013 delivery could be derailed by complex IT system":

A report commissioned by the Department for Work and Pensions (DWP), details of which have been leaked to the Observer, reveals serious concerns among government IT suppliers over whether the deadlines for the new system can be met.

And by July 2012, the Telegraph's Christopher Williams was reporting that the technology underpinning the reforms had been "rushed through":

The All Party Group on Taxation found that the Universal Credit, a single payment intended to replace several different benefits, is reliant on a new HMRC up-to-date “real time” information to track earnings.

Officials admitted that a pilot begun in April was suffering from a “glitch” that meant it had processed fewer than one in 10 of the 1m PAYE submissions so far submitted by employers. Internal documents also said the original project budget of £108m has grown to £201m.

Iain Duncan Smith may have a terrible relationship with his civil servants, but he can't blame them for not knowing about the shambles he was heading for.

A screenshot from the gov.uk website for Universal Credit. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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We still have time to change our minds on Brexit

The British people will soon find they have been misled. 

On the radio on 29 March 2017, another "independence day" for rejoicing Brexiteers, former SNP leader Alex Salmond and former Ukip leader Nigel Farage battled hard over the ramifications of Brexit. Here are two people who could be responsible for the break-up of the United Kingdom. Farage said it was a day we were getting our country back.

Yet let alone getting our country back, we could be losing our country. And what is so frustrating is that not only have we always had our country by being part of the European Union, but we have had the best of both worlds.

It is Philip Hammond who said: “We cannot cherry pick, we cannot have our cake and eat it too”. The irony is that we have had our cake and eaten it, too.

We are not in Schengen, we are not in the euro and we make the laws that affect our daily lives in Westminster – not in Europe – be it our taxes, be it our planning laws, be it business rates, be it tax credits, be it benefits or welfare, be it healthcare. We measure our roads in miles because we choose to and we pour our beer in pints because we choose to. We have not been part of any move towards further integration and an EU super-state, let alone the EU army.

Since the formation of the EU, Britain has had the highest cumulative GDP growth of any country in the EU – 62 per cent, compared with Germany at 35 per cent. We have done well out of being part of the EU. What we have embarked on in the form of Brexit is utter folly.

The triggering of Article 50 now is a self-imposed deadline by the Prime Minister for purely political reasons. She wants to fix the two-year process to end by March 2019 well in time to go into the election in 2020, with the negotiations completed.

There is nothing more or less to this timing. People need to wake up to this. Why else would she trigger Article 50 before the French and German elections, when we know Europe’s attention will be elsewhere?

We are going to waste six months of those two years, all because Prime Minister Theresa May hopes the negotiations are complete before her term comes to an end. I can guarantee that the British people will soon become aware of this plot. The Emperor has no clothes.

Reading through the letter that has been delivered to the EU and listening to the Prime Minister’s statement in Parliament today amounted to reading and listening to pure platitudes and, quite frankly, hot air. It recalls the meaningless phrase, "Brexit means Brexit".

What the letter and the statement very clearly outlined is how complex the negotiations are going to be over the next two years. In fact, they admit that it is unlikely that they are going to be able to conclude negotiations within the two-year period set aside.

That is not the only way in which the British people have been misled. The Conservative party manifesto clearly stated that staying in the single market was a priority. Now the Prime Minister has very clearly stated in her Lancaster House speech, and in Parliament on 29 March that we are not going to be staying in the single market.

Had the British people been told this by the Leave campaign, I can guarantee many people would not have voted to leave.

Had British businesses been consulted, British businesses unanimously – small, medium and large – would have said they appreciate and benefit from the single market, the free movement of goods and services, the movement of people, the three million people from the EU that work in the UK, who we need. We have an unemployment rate of under 5 per cent – what would we do without these 3m people?

Furthermore, this country is one of the leaders in the world in financial services, which benefits from being able to operate freely in the European Union and our businesses benefit from that as a result. We benefit from exporting, tariff-free, to every EU country. That is now in jeopardy as well.

The Prime Minister’s letter to the EU talks with bravado about our demands for a fair negotiation, when we in Britain are in the very weakest position to negotiate. We are just one country up against 27 countries, the European Commission and the European Council and the European Parliament. India, the US and the rest of the world do not want us to leave the European Union.

The Prime Minister’s letter of notice already talks of transitional deals beyond the two years. No country, no business and no economy likes uncertainty for such a prolonged period. This letter not just prolongs but accentuates the uncertainty that the UK is going to face in the coming years.

Britain is one of the three largest recipients of inward investment in the world and our economy depends on inward investment. Since the referendum, the pound has fallen 20 per cent. That is a clear signal from the world, saying, "We do not like this uncertainty and we do not like Brexit."

Though the Prime Minister said there is it no turning back, if we come to our senses we will not leave the EU. Article 50 is revocable. At any time from today we can decide we want to stay on.

That is for the benefit of the British economy, for keeping the United Kingdom "United", and for Europe as a whole – let alone the global economy.

Lord Bilimoria is the founder and chairman of Cobra Beer, Chancellor of the University of Birmingham and the founding Chairman of the UK-India Business Council.