Iain Duncan Smith can't avoid the blame for the Universal Credit failures

Hearing only what you want to hear.

The government's Universal Credit program is not launching smoothly. The first "pathfinder" scheme launched on Monday with just 300 people expected to start claiming, after the other three trials were delayed. As it was, not one claimant actually turned up in person on day one, leaving staff at the Citizens Advice Bureau "unable to say what the rest of the form was like because they had not seen the live version", according to the Guardian's Amelia Gentleman.

Faced with this teething trouble, the government's spin machine is whirring up. Not to make the service sound like it works – that's a task beyond even Malcom Tucker's ken – but to make the failure somebody else's fault. Rachel Sylvester in the Times quotes one government source shifting the blame on to the civil service:

“IDS has been an incredibly good minister and really determined to get this reform through, but he has been banging his head against official intransigence, lack of will and at times deception,” says a government source.

Conservative Home's Paul Goodman goes one step further:

Another has put it more bluntly to me: "They lied to him," I was told (about the progress of the scheme).

Did poor IDS really only find out about the (lack of) progress in implementing Universal Credit recently? That seems unlikely, given that we all knew far sooner. In October 2010, the Chartered Institute of Taxation submitted its response to the Government's consultation on Universal Credit:

The document suggests that the IT changes required would not constitute a major project, and this was repeated by the Secretary of State [Iain Duncan Smith] when he gave evidence to the Work and Pensions Select Committee. We are sceptical about this.

By June 2011, those fears were becoming reality. The Observer's Daniel Boffey reported (presciently) that "Universal credit's 2013 delivery could be derailed by complex IT system":

A report commissioned by the Department for Work and Pensions (DWP), details of which have been leaked to the Observer, reveals serious concerns among government IT suppliers over whether the deadlines for the new system can be met.

And by July 2012, the Telegraph's Christopher Williams was reporting that the technology underpinning the reforms had been "rushed through":

The All Party Group on Taxation found that the Universal Credit, a single payment intended to replace several different benefits, is reliant on a new HMRC up-to-date “real time” information to track earnings.

Officials admitted that a pilot begun in April was suffering from a “glitch” that meant it had processed fewer than one in 10 of the 1m PAYE submissions so far submitted by employers. Internal documents also said the original project budget of £108m has grown to £201m.

Iain Duncan Smith may have a terrible relationship with his civil servants, but he can't blame them for not knowing about the shambles he was heading for.

A screenshot from the gov.uk website for Universal Credit. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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The problems with ending encryption to fight terrorism

Forcing tech firms to create a "backdoor" to access messages would be a gift to cyber-hackers.

The UK has endured its worst terrorist atrocity since 7 July 2005 and the threat level has been raised to "critical" for the first time in a decade. Though election campaigning has been suspended, the debate over potential new powers has already begun.

Today's Sun reports that the Conservatives will seek to force technology companies to hand over encrypted messages to the police and security services. The new Technical Capability Notices were proposed by Amber Rudd following the Westminster terrorist attack and a month-long consultation closed last week. A Tory minister told the Sun: "We will do this as soon as we can after the election, as long as we get back in. The level of threat clearly proves there is no more time to waste now. The social media companies have been laughing in our faces for too long."

Put that way, the plan sounds reasonable (orders would be approved by the home secretary and a senior judge). But there are irrefutable problems. Encryption means tech firms such as WhatsApp and Apple can't simply "hand over" suspect messages - they can't access them at all. The technology is designed precisely so that conversations are genuinely private (unless a suspect's device is obtained or hacked into). Were companies to create an encryption "backdoor", as the government proposes, they would also create new opportunities for criminals and cyberhackers (as in the case of the recent NHS attack).

Ian Levy, the technical director of the National Cyber Security, told the New Statesman's Will Dunn earlier this year: "Nobody in this organisation or our parent organisation will ever ask for a 'back door' in a large-scale encryption system, because it's dumb."

But there is a more profound problem: once created, a technology cannot be uninvented. Should large tech firms end encryption, terrorists will merely turn to other, lesser-known platforms. The only means of barring UK citizens from using the service would be a Chinese-style "great firewall", cutting Britain off from the rest of the internet. In 2015, before entering the cabinet, Brexit Secretary David Davis warned of ending encryption: "Such a move would have had devastating consequences for all financial transactions and online commerce, not to mention the security of all personal data. Its consequences for the City do not bear thinking about."

Labour's manifesto pledged to "provide our security agencies with the resources and the powers they need to protect our country and keep us all safe." But added: "We will also ensure that such powers do not weaken our individual rights or civil liberties". The Liberal Democrats have vowed to "oppose Conservative attempts to undermine encryption."

But with a large Conservative majority inevitable, according to polls, ministers will be confident of winning parliamentary support for the plan. Only a rebellion led by Davis-esque liberals is likely to stop them.

George Eaton is political editor of the New Statesman.

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