Iain Duncan Smith can't avoid the blame for the Universal Credit failures

Hearing only what you want to hear.

The government's Universal Credit program is not launching smoothly. The first "pathfinder" scheme launched on Monday with just 300 people expected to start claiming, after the other three trials were delayed. As it was, not one claimant actually turned up in person on day one, leaving staff at the Citizens Advice Bureau "unable to say what the rest of the form was like because they had not seen the live version", according to the Guardian's Amelia Gentleman.

Faced with this teething trouble, the government's spin machine is whirring up. Not to make the service sound like it works – that's a task beyond even Malcom Tucker's ken – but to make the failure somebody else's fault. Rachel Sylvester in the Times quotes one government source shifting the blame on to the civil service:

“IDS has been an incredibly good minister and really determined to get this reform through, but he has been banging his head against official intransigence, lack of will and at times deception,” says a government source.

Conservative Home's Paul Goodman goes one step further:

Another has put it more bluntly to me: "They lied to him," I was told (about the progress of the scheme).

Did poor IDS really only find out about the (lack of) progress in implementing Universal Credit recently? That seems unlikely, given that we all knew far sooner. In October 2010, the Chartered Institute of Taxation submitted its response to the Government's consultation on Universal Credit:

The document suggests that the IT changes required would not constitute a major project, and this was repeated by the Secretary of State [Iain Duncan Smith] when he gave evidence to the Work and Pensions Select Committee. We are sceptical about this.

By June 2011, those fears were becoming reality. The Observer's Daniel Boffey reported (presciently) that "Universal credit's 2013 delivery could be derailed by complex IT system":

A report commissioned by the Department for Work and Pensions (DWP), details of which have been leaked to the Observer, reveals serious concerns among government IT suppliers over whether the deadlines for the new system can be met.

And by July 2012, the Telegraph's Christopher Williams was reporting that the technology underpinning the reforms had been "rushed through":

The All Party Group on Taxation found that the Universal Credit, a single payment intended to replace several different benefits, is reliant on a new HMRC up-to-date “real time” information to track earnings.

Officials admitted that a pilot begun in April was suffering from a “glitch” that meant it had processed fewer than one in 10 of the 1m PAYE submissions so far submitted by employers. Internal documents also said the original project budget of £108m has grown to £201m.

Iain Duncan Smith may have a terrible relationship with his civil servants, but he can't blame them for not knowing about the shambles he was heading for.

A screenshot from the gov.uk website for Universal Credit. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

Photo: Getty
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The campaign to keep Britain in Europe must be based on hope, not fear

Together we can show the world a generous, outward-facing Britain we can all be proud of.

Today the Liberal Democrats launched our national campaign to keep Britain in Europe. With the polls showing the outcome of this referendum is on a knife-edge, our party is determined to play a decisive role in this once in a generation fight. This will not be an easy campaign. But it is one we will relish as the UK's most outward-looking and internationalist party. Together in Europe the UK has delivered peace, created the world’s largest free trade area and given the British people the opportunity to live, work and travel freely across the continent. Now is the time to build on these achievements, not throw them all away.

Already we are hearing fear-mongering from both sides in this heated debate. On the one hand, Ukip and the feuding Leave campaigns have shamelessly seized on the events in Cologne at New Year to claim that British women will be at risk if the UK stays in Europe. On the other, David Cameron claims that the refugees he derides as a "bunch of migrants" in Calais will all descend on the other side of the Channel the minute Britain leaves the EU. The British public deserve better than this. Rather than constant mud-slinging and politicising of the world's biggest humanitarian crisis since the Second World War, we need a frank and honest debate about what is really at stake. Most importantly this should be a positive campaign, one that is fought on hope and not on fear. As we have a seen in Scotland, a referendum won through scare tactics alone risks winning the battle but losing the war.

The voice of business and civil society, from scientists and the police to environmental charities, have a crucial role to play in explaining how being in the EU benefits the British economy and enhances people's everyday lives. All those who believe in Britain's EU membership must not be afraid to speak out and make the positive case why being in Europe makes us more prosperous, stable and secure. Because at its heart this debate is not just about facts and figures, it is about what kind of country we want to be.

The Leave campaigns cannot agree what they believe in. Some want the UK to be an offshore, deregulated tax haven, others advocate a protectionist, mean-hearted country that shuts it doors to the world. As with so many populist movements, from Putin to Trump, they are defined not by what they are for but what they are against. Their failure to come up with a credible vision for our country's future is not patriotic, it is irresponsible.

This leaves the field open to put forward a united vision of Britain's place in Europe and the world. Liberal Democrats are clear what we believe in: an open, inclusive and tolerant nation that stands tall in the world and doesn't hide from it. We are not uncritical of the EU's institutions. Indeed as Liberals, we fiercely believe that power must be devolved to the lowest possible level, empowering communities and individuals wherever possible to make decisions for themselves. But we recognise that staying in Europe is the best way to find the solutions to the problems that don't stop at borders, rather than leaving them to our children and grandchildren. We believe Britain must put itself at the heart of our continent's future and shape a more effective and more accountable Europe, focused on responding to major global challenges we face.

Together in Europe we can build a strong and prosperous future, from pioneering research into life-saving new medicines to tackling climate change and fighting international crime. Together we can provide hope for the desperate and spread the peace we now take for granted to the rest of the world. And together we can show the world a generous, outward-facing Britain we can all be proud of. So if you agree then join the Liberal Democrat campaign today, to remain in together, and to stand up for the type of Britain you think we should be.