Universal Credit: Duncan Smith's master plan is grinding to a halt

The new welfare system will now be piloted in just one area, rather than four, next month.

When a government department sneaks out a press release the night before the start of the Easter weekend, it's a sure sign that it's trying to bury bad news. The news, in this instance, is that Universal Credit, Iain Duncan Smith's master plan to reform welfare, has all but ground to a halt. After previously planning to trial the scheme - which will replace six of the main benefits with a single payment - in four areas this April, the Department for Work and Pensions announced that it now would do so in just one. A single jobcentre, Ashton-under-Lyne, will accept claims for Universal Credit from 29 April, with the other three pilot areas, Wigan, Warrington and Oldham, not doing so until July. The national rollout is finally due to begin in October but ministers have yet to say when existing claimants will be moved over.

This transparent attempt to narrow the scope for failure is unsurprising. In recent months it has become almost impossible to find anyone in Whitehall who believes Universal Credit will work. This is principally due to the fantastically complex computer system on which the reform depends. In theory, benefit payments will be automatically adjusted as earnings vary, ensuring that claimants are always better off in employment than out of work. But that relies on real-time data transfers between HM Revenue and Customs and the Department for Work and Pensions, a system that few place their faith in. Earlier this year, ministers were forced to admit that it was failing 25 per cent of the time in private testing. With Universal Credit payments based on incomplete or incorrect salary information, the danger is that claimants will not receive the benefits they are entitled to.

Shadow work and pensions secretary Liam Byrne said: "The truth is the IT for Universal Credit appears to be nowhere near ready.  Universal Credit calculations depend on salary data from HMRC's new PAYE Real Time Information system.  Obligations for small firms to provide PAYE data on or before each employee payment have recently been delayed from April until October.  And DWP are so worried they are now barring access to their five main contractors.

“This scheme is now on the edge of disaster. ministers must admit this project is in crisis and start to fix it now – before millions of families tax credits are put at risk."

It was concerns over Universal Credit that prompted David Cameron to try and move Duncan Smith during last year's cabinet reshuffle. A replacement, it was hoped, might be more amenable to changes. But the Work and Pensions Secretary would not budge. Having devoted years in opposition and in government to the programme, he had no intention of being absent at the birth. Reluctantly, then, Cameron allowed him to remain in place. But with the government's reputation, as well that of Duncan Smith's, now staked on the reforms, he may yet come to regret his pusillanimity.

Work and Pensions Secretary Iain Duncan Smith outside Number 10 Downing Street. Photograph: Getty Images.

George Eaton is political editor of the New Statesman.

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I am special and I am worthless: inside the mind of a narcissist

There's been a lot of discussion about narcissists this week. But what does the term actually mean?

Since the rise of Donald Trump, the term “narcissistic” has been cropping up with great regularity in certain sections of the media, including the pages of this journal. I wouldn’t want to comment about an individual I’ve never met, but I thought it would be interesting to look at the troubling psychological health problem of narcissistic personality disorder (NPD).

People with NPD (which is estimated to affect about 1 per cent of the population) have a characteristic set of personality traits. First, they have a deeply held sense of specialness and entitlement. Male NPD sufferers frequently present as highly egotistical, with an unshakeable sense of their superiority and importance; female sufferers commonly present as eternal victims on whom the world repeatedly inflicts terrible injustices. In both cases, the affected person believes he or she is deserving of privileged treatment, and expects it as a right from those around them.

Second, NPD sufferers have little or no capacity for empathy, and usually relate to other people as objects (as opposed to thinking, feeling beings) whose sole function is to meet the narcissist’s need for special treatment and admiration – known as “supply”. In order to recruit supply, NPD sufferers become highly skilled at manipulating people’s perceptions of them, acting out what is called a “false self” – the glittering high achiever, the indefatigable do-gooder, the pitiable victim.

The third characteristic is termed “splitting”, where the world is experienced in terms of two rigid categories – either Good or Bad – with no areas of grey. As long as others are meeting the narcissist’s need for supply, they are Good, and they find themselves idealised and showered with reciprocal positive affirmation – a process called “love-bombing”. However, if someone criticises or questions the narcissist’s false self, that person becomes Bad, and is subjected to implacable hostility.

It is not known for certain what triggers the disorder. There is likely to be a genetic component, but in many cases early life experiences are the primary cause. Narcissism is a natural phase of child development (as the parents of many teenagers will testify) and its persistence as adult NPD frequently reflects chronic trauma during childhood. Paradoxically for a condition that often manifests as apparent egotism, all NPD sufferers have virtually non-existent self-esteem. This may arise from ongoing emotional neglect on the part of parents or caregivers, or from sustained psychological or sexual abuse.

The common factor is a failure in the development of a healthy sense of self-worth. It is likely that narcissism becomes entrenched as a defence against the deep-seated shame associated with these experiences of being unworthy and valueless.

When surrounded by supply, the NPD sufferer can anaesthetise this horrible sense of shame with the waves of positive regard washing over them. Equally, when another person destabilises that supply (by criticising or questioning the narcissist’s false self) this is highly threatening, and the NPD sufferer will go to practically any lengths to prevent a destabiliser adversely influencing other people’s perceptions of the narcissist.

One of the many tragic aspects of NPD is the invariable lack of insight. A narcissist’s experience of the world is essentially: “I am special; some people love me for this, and are Good; some people hate me for it, and are Bad.” If people with NPD do present to health services, it is usually because of the negative impacts Bad people are having on their life, rather than because they are able to recognise that they have a psychological health problem.

Far more commonly, health professionals end up helping those who have had the misfortune to enter into a supply relationship with an NPD sufferer. Narcissism is one of the most frequent factors in intimate partner and child abuse, as well as workplace bullying. The narcissist depends on the positive affirmation of others to neutralise their own sense of unworthiness. They use others to shore themselves up, and lash out at those who threaten this precarious balance. And they leave a trail of damaged people in their wake. 

This article first appeared in the 16 February 2017 issue of the New Statesman, The New Times