The UK Border Agency: after four years, a car crash in slow motion finally comes to a stop

The agency that's caused so much misery and cruelty is to be restructured, but without proper resources its successor won't be able to avoid the same mistakes.

If you want to understand the misery the UK Border Agency (UKBA) has created in its four troubled years, you don’t want to start with the really juicy stuff - the acts of unwarranted violence against people it’s attempted to boot out of the country, the detention of rape victims, the numerous alleged cases of those deported, only to be tortured. Ignore that for now.

No, the devil’s in the more mundane cases. Like that of Emily Deane, 29, who’s been told she’ll be sent back to her native Philippines before the end of the month, forcing her to decide whether to take her one-year-old daughter, Lucy, with her, or leave her child with her husband.

Deane married Brian, from Preston, in the United Arab Emirates. They returned to the UK in September, and had intended to remain for no more than six months, but Brian lost his sales job with the medical company that employed him in the UAE.

Due to bad legal advice, they’d applied for the wrong type of visa, so began applying for Deane to receive permanent residency to remain in the country. But now they were trapped in the proverbial Kafkaesque bureaucratic nightmare. Sceptical immigration officials began questioning whether the couple really had a baby together. On Monday, they 
were told their application had been rejected.

Brian told the Lancashire Evening Post: “My wife already has a visa to visit the UK which expires soon and I am told the main reason is because we have applied for a permanent visa from within the UK. I can only assume they have thrown all this other nonsense at us about the marriage not being valid and saying we "claim" to have a daughter to back themselves up. If they don’t believe I have a daughter, I’ll take her along to meet them – and take a dirty nappy with me.”

Craig Colville, 31, from Wales, married Crystal, from Vancouver, last year. Crystal applied to change her visa. That the UKBA rejected her was a shock - but more surprising was the reason: “Your spouse (Craig) does not hold settled status, is not a British Citizen and is not a person with refugee leave/humanitarian protection." Craig was born in St Asaph in Wales, works in Mold and has lived in Chester for just under a year.

The letter allowed the couple to appeal, but the Border Agency replied saying the appeal had been quashed because the Colvilles missed the deadline. In this new letter, there was a new deadline as the Agency had failed to take the weekends into account. Craig told the Denbighshire Free Press: "The Border Agency are still holding Crystal's passport, which means she can't return home to see her family. Her brother is quadraplegic and she hasn't seen him in two years."

I could keep going with these ludicrous, cruel little examples of families torn apart by bureaucratic incompetence, but I expect you’re getting the picture.

The UK Border Agency was, of course, a body born of chaos. As the Guardian recently pointed out, “The stunning thing is that some people still stuck in the backlog of 310,000 cases that sealed UKBA's death warrant are actually a direct legacy from that [late 1990s] breakdown in the system.” A botched computerisation saw its backlog of cases soar into the hundreds of thousands, while it struggled to deal with the move from a paper to a computer-based system.

In 2006 the Home Secretary Charles Clarke lost his job because his department had lost track of released foreign national prisoners. Something had to be done, and the result was the creation of the Border and Immigration Agency - and then in 2008, UKBA, following a merger with UK visas and customs staff.

The problem was that all this rejigging never solved the fundamental problems of creaking systems and an insurmountable backlog. The new body, now at arm’s length and less accountable to parliamentary scrutiny, was shambolic and, as Theresa May would this week conclude, “secretive and defensive”.

Nowhere was this clearer than in its use of outsourcing. In the great game of providing jobs for the boys, UKBA was in a league of its own. Like many government entities, it felt the safest option was to give contracts to giant corporations, regardless of expertise or know-how. So this month we learned that G4S, which has no previous experience of providing social housing, is struggling to provide housing for asylum seekers. One of the firm's subcontractors has already resigned because it is not up to the task, while two others have “expressed concerns” about being able to provide the requisite services.

But incompetence is one thing - cruelty quite another. The fact the new body was kept at arm’s length lead Theresa May to conclude it had created a "closed, secretive and defensive" culture. Staff from sub-contractor Reliance were transporting Roseline Akhalu when she ended up pissing all over herself because she wasn't allowed to use a toilet. Staff from Tascor - which superceded Reliance - allegedly beat Marius Betondi and broke his nose during a failed deportation attempt. That was one of thousands of distressing cases, the product of a system in chaos.

The failure to prosecute G4S staff over the death of Jimmy Mubenga has been described as “perverse” by the former Chief Inspector of Prisons. Just as it failed to protect victims of torture, so the system failed to protect victims of slavery. The right-wing Centre for Social Justice (CSJ) found a litany of flaws in UKBA's procedures and concluded that “too often the CSJ has been told that UKBA involvement in the . . .  process acts as a major barrier to victims [of slavery] to make a referral.”

We have been told about the restructuring plans. But restructuring last time round only made the mess worse, because the root causes of the problem weren’t addressed.

As Andy Jennings of the PCS told BBC Breakfast this morning: “This has been a car crash in slow motion, there have been endemic failures for a number of years because there has not been enough staff to do the job. The line given by Theresa May ignores the fundamental issues.”

The work of Mark Sedwell, the permanent secretary at the Home Office, in trying to stop the car crash can only be applauded. But without proper resources, the misery, incompetence and cruelty will only continue.

David Cameron talks to UKBA workers, who are not suspected of any misconduct, at Heathrow Airport. Photograph: Getty Images

Alan White's work has appeared in the Observer, Times, Private Eye, The National and the TLS. As John Heale, he is the author of One Blood: Inside Britain's Gang Culture.

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Tory backbench leader Graham Brady: “When we vote to leave the EU, the PM should stay”

As chair of the 1922 Committee, Graham Brady is a king among Tory backbenchers. So what does the ardent Eurosceptic make of David Cameron’s prospects in the EU referendum – and afterwards?

Enter Graham Brady’s office and you are treated to a magnificent panoramic view of the Palace of Westminster and Parliament Square. It is an appropriately grand vantage point for one of the most influential MPs. As the chairman of the Conservative backbench 1922 Committee, Brady is an essential barometer of Tory opinion. In recognition of this, he was one of the first guests to No 10 Downing Street in the hours following David Cameron’s general election victory. A prime minister with a majority of 12 – the smallest of any single-party government since October 1974 – must take permanent heed of his backbenchers.

I met Brady, 48, shortly before the start of Prime Minister’s Questions on 10 February. Among Conservative MPs below us in Portcullis House, there remained only one topic of discussion: Europe. Cameron’s draft agreement with the EU has failed to persuade many Eurosceptics that they should vote in favour of membership of the Union when the referendum is likely held on 23 June. Brady, who entered parliament in 1997 as the MP for Altrincham and Sale West, is one of those who intends to campaign for withdrawal.

“There is a very long-term problem that there is a massive difference between what Britain thought it was joining – the European Economic Community – and what it actually was joining,” he said. “There was no appetite or decision to join a political Europe . . . That is something that has always needed to be resolved in some way and I think the more the eurozone, in particular, integrates with the continuing crisis, the more we will have to see massive political and fiscal integration and probably, still, the departure of some of the weaker eurozone countries. As that process goes on, the United Kingdom has got to redefine its relationship in a meaningful way.”

In advance of the European Council summit in Brussels on 18-19 February, he warned that Cameron’s renegotiations had fallen far short. “The reforms that are being sought by the Prime Minister, while all welcome changes, don’t come anywhere near to that fundamental reform of the nature of our relationship with the EU.”

I asked Brady, who was elected to lead the 1922 Committee in 2010, how many of his Conservative colleagues he expected to join him. “It’s very hard to say. I’ve always thought that a clear majority of Conservative members of parliament are deeply unhappy about the shape of the current European Union. And probably a clear majority would have a preference of leaving the EU as it is today. I suspect that roughly 100 will declare that they’re campaigning for Britain to leave. But many more will be very sympathetic to that objective.”

His estimate of 100 is notably higher than the 50 to 70 predicted by Steve Baker, the co-chairman of Conservatives for Britain.

In recent weeks, Eurosceptics have complained as pro-EU cabinet ministers have campaigned for membership while front-bench opponents have remained “gagged”. Brady told me it was “not unreasonable” for Cameron to force them to abide by collective responsibility until the renegotiation had concluded. But, he added: “What is important is that once the deal is done things should be brought to a conclusion as rapidly as possible. I hope there will be a cabinet meeting, if not on the Friday after the Prime Minister returns, then on the Saturday morning, [so] that the cabinet can agree its collective position and also agree that those who don’t share that view are free to say so and free to campaign.”

Some MPs expect as few as five cabinet members to support EU withdrawal (Iain Duncan Smith, Chris Grayling, Priti Patel, Theresa Villiers and John Whittingdale) although others remain hopeful of persuading Boris Johnson and Michael Gove to join them. “I hope that everybody who is really committed to Britain’s future as a free, independent democracy will realise this is a key decision point,” Brady said.

“There’s no doubt that if Boris Johnson were to campaign for Britain to leave it would bring an energy and buzz to the campaign. Of course that would be welcome, and I hope that Michael Gove will resolve his dilemma in the same direction.”

I asked Brady if he was worried by what some Eurosceptics call “the Farage problem”: that the most prominent opponent of EU membership is also the most polarising. “Nigel Farage is very good at what he does,” he said of the Ukip leader. “He’s a very effective communicator with some audiences, so clearly he has a role in the campaign. Given the salience of the issue for him and his party, it would be unreasonable to expect him not to be prominent in the campaign. But he is a Marmite character and I think this is why it’s so important that there should be a wide range of different voices.”

Brady, who had just returned from a breakfast meeting in the City of London, told me that a number of business people have revealed to him that although their “institutional position is firmly that we should remain in the EU . . . privately their view is completely the opposite”.

Two days before we met, Cameron had been accused of “scaremongering” for warning that “the Jungle”, the refugee camp in Calais, could move to Dover in the event of EU withdrawal. Brady told me that the Prime Minister’s remarks were indeed “inaccurate” and that it was “enormously helpful of the French government to point out that it wasn’t going to happen”.

Were Britain to vote to leave the EU, as polls suggest is possible, many Tory MPs on both sides believe that Cameron would have to resign as Prime Minister. But Brady rejected this suggestion. “No. When we vote to leave the European Union I think it is very important that we have a period of stability. I think it would be hugely valuable to have an experienced team in place to deal with the renegotiation, I think it’s actually very important that the Prime Minister should stay.”

I noted that he referred to “when” Britain leaves the EU, suggesting he was confident of victory. “I’m always confident of victory,” he replied with a smile.

Given Cameron’s decision to pre-resign before the election by vowing to serve only two terms, there will be a Conservative leadership contest before 2020. I asked Brady whether, as some have suggested, the members’ ballot should be widened to include more than two candidates.

“The rules are constructed for each contest by the 1922 executive and agreed with the party board. The only stipulation in the constitution of the party is that we should provide ‘a choice’ to the party members. That has always been construed as a choice of two. I can’t see any reason why parliamentary colleagues would wish to reduce their own influence in the process by putting forward a larger field.”

The Education Secretary, Nicky Morgan, has argued that it is essential there be a female candidate (ideally herself). Brady offered her some advice: “I have very fond recollections of a woman leading the Conservative Party. I hope that if Nicky wants to launch her campaign seriously, she’ll talk to me about how we might promote more grammar schools and selective education as one of the ways that we can stimulate real social mobility in the country again – and she’ll have my support.” It was after the then shadow education secretary, David Willetts, argued in 2007 that grammar schools inhibited social mobility that Brady resigned as shadow minister for Europe.

If there is one stipulation that most Conservative members and MPs will make, it is that there be an anti-EU candidate in the field. I asked Brady whether he would consider standing himself.

“I say to people that I’m very happy with being the returning officer for any leadership contest,” he replied. But the man with a better feel for Conservative backbench opinion than any other ended our conversation with this prediction. “I do think it’s very likely that if we put two candidates forward to the party in the country, at least one of them will have been someone who campaigned for Britain to leave the EU.” 

George Eaton is political editor of the New Statesman.

This article first appeared in the 11 January 2016 issue of the New Statesman, The legacy of Europe's worst battle