Labour's next big idea: the "relational state"

Recognising the importance of human relationships could revolutionise public services.

Sparked by the financial crisis and subsequent recession, the Labour Party has been engaged in a serious debate about the core tenets of its economic policy. And there is little doubt that Ed Miliband has started to carve out a distinctive position on "responsible capitalism". However, there has so far been much less discussion about Labour’s approach to public services. If the party wins the next general election it will assume responsibility for a state both substantially reformed from the one it left in 2010 and under unprecedented financial pressure.

There is much of which Labour can be proud from its recent period in office: NHS waiting times, crime rates and school failure all tumbled. However, there was collateral damage from achieving these results, requiring a re-assessment of the party's dominant approach to running the state. The desire to demonstrate "delivery" led to a vast increase in command and control management techniques, which, while sometimes necessary to deal with appalling performance, tend to alienate the workforce and crowd out space for responsiveness and experimentation.

The correct instinct to give citizens power over public services narrowed to a choice between providers, neglecting the many ways in which people might shape the services they use. And the case for institutional pluralism and diversity beyond the public sector was often reduced to a fight about competition. Elsewhere, the drive for high standards of "customer service" was inattentive to the role of public services in enabling people to forge relationships with each other and a sense of common life. And finally, the fear that any variation or contingency in service provision would produce unacceptable inequalities drove a bias towards centralisation and standardisation that sapped professional creativity and local mobilisation.

These lessons don’t mean abandoning everything Labour did in government, less still failing to defend the real strengths of its record. But they should prompt hard thinking about how Labour would govern in the future, not least because major challenges – from chronic health conditions, to anti-social behaviour and educational excellence – cannot be addressed by the state delivering solutions onto an unsuspecting public.

In an IPPR publication out today, we argue that combining the best instincts of "New Labour" and "Blue Labour" offers the outlines of a fresh approach to improving public services and governing the state. Like New Labour this should be firmly anchored on the side of the citizen, in favour of non-state provision where appropriate, and intolerant of poor standards. And like Blue Labour it should care about institution building, guard against bureaucracy, and focus on how services are run, not just what they achieve.

So what might that mean in practice?

Given the major fiscal pressures it would face, the first task for an incoming Labour government would be to set strategic priorities. We would put childcare and social care high on that list, but the party should find ways to involve the public honestly and directly in the trade-offs and choices facing the country. It might convene a delib­erative citizen’s convention to provide advice and input to politicians ahead of the next Spending Review.

Beyond this, Labour should set a small number of core goals and citizen entitlements in the main public services, leaving more space to innovate. In education, for example, the focus could be on a national attainment "floor target" for schools and an entitlement to catch-up support for pupils at risk of falling behind. In health, it could be waiting times and a right to GP access. But there can’t be a hundred "priorities".

In the end, public services are only as good as the people working in them. In the past, Labour used extra spending to oil the wheels of reform. With less cash around, a grand bargain is needed that frees professionals from a excessive compliance culture, draws them into shaping and governing services and challenges them to stand up to bad practice.

Rather than a tired debate of public versus private, the focus should be on a supply-side revolution led by a new wave of autonomous providers. Self-governing institutions, bounded from the over-reach of both bureaucracy and profit, are most likely to foster strong relationships and service innovation. For instance, while the focus is on the funding challenge, social care services are crying out for greater humanity and innovation, with new forms of mutual and cooperative provision in the lead.

A more relational state also requires the mobilisation of local leadership and initiative. So Labour should decide on those things which must be done nationally and decentralise power elsewhere – starting with our major cities. They could be put in charge of Housing Benefit and housing capital expenditure, with a remit to use those resources to make housing more affordable in their area.

Decentralisation needn’t stop at the town hall though. Citizens should be given meaningful power over services. This can be focused on both individuals (such as those with long term health conditions managing budgets and care planning) and groups (such as parents associations having a say on the governance and priorities of children’s centres).

Finally, the drive for strategic priorities, institutional independence, professional autonomy and local control must be matched by strong forms of accountability, which extend beyond just targets and markets. In education, this could mean all schools having academy-style freedoms to innovate, balanced by democratically accountable local school commissioners. Similarly, it could mean reducing the amount of statutory guidance for teachers, matched by longer and tougher probation periods so that poor performers are removed.

The political viability of pivoting towards a more relational state rests on the basic question of whether voters want a government that tries to solve their problems for them, or one which gives them power over their lives. Does the public want outcomes delivered for them or space to foster the relationships that matter?

In the past, politicians have tended to go into election campaigns promising better schools or more nurses. That might not work anymore, especially when the money to pay for such promises has dried up. But if such pledges are abandoned, what comes in their place?

These electoral dilemmas are not the place to start thinking about how the next Labour government might run the state, but they are among the places where this debate will have to end up.

Graeme Cooke and Rick Muir work for the IPPR but write here in a personal capacity.

Labour Party leader Ed Miliband addresses workers at Islington Town Hall on 5 November in London. Photograph: Getty Images.

Graeme Cooke is research director at IPPR

Rick Muir is associate director at IPPR

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Why Clive Lewis was furious when a Trident pledge went missing from his speech

The shadow defence secretary is carving out his own line on security. 

Clive Lewis’s first conference speech as shadow defence secretary has been overshadowed by a row over a last-minute change to his speech, when a section saying that he “would not seek to change” Labour’s policy on renewing Trident submarines disappeared.

Lewis took the stage expecting to make the announcement and was only notified of the change via a post-it note, having reportedly signed it of with the leader’s office in advance. 

Lewis was, I’m told, “fucking furious”, and according to Kevin Schofield over at PoliticsHome, is said to have “punched a wall” in anger at the change. The finger of blame is being pointed at Jeremy Corbyn’s press chief, Seumas Milne.

What’s going on? The important political context is the finely-balanced struggle for power on Labour’s ruling national executive committee, which has tilted away from Corbyn after conference passed a resolution to give the leaders of the Welsh and Scottish parties the right to appoint a representative each to the body. (Corbyn, as leader, has the right to appoint three.)  

One of Corbyn’s more resolvable headaches on the NEC is the GMB, who are increasingly willing to challenge  the Labour leader, and who represent many of the people employed making the submarines themselves. An added source of tension in all this is that the GMB and Unite compete with one another for members in the nuclear industry, and that being seen to be the louder defender of their workers’ interests has proved a good recruiting agent for the GMB in recent years. 

Strike a deal with the GMB over Trident, and it could make passing wider changes to the party rulebook through party conference significantly easier. (Not least because the GMB also accounts for a large chunk of the trade union delegates on the conference floor.) 

So what happened? My understanding is that Milne was not freelancing but acting on clear instruction. Although Team Corbyn are well aware a nuclear deal could ease the path for the wider project, they also know that trying to get Corbyn to strike a pose he doesn’t agree with is a self-defeating task. 

“Jeremy’s biggest strength,” a senior ally of his told me, “is that you absolutely cannot get him to say something he doesn’t believe, and without that, he wouldn’t be leader. But it can make it harder for him to be the leader.”

Corbyn is also of the generation – as are John McDonnell and Diane Abbott – for whom going soft on Trident was symptomatic of Neil Kinnock’s rightward turn. Going easy on this issue was always going be nothing doing. 

There are three big winners in all this. The first, of course, are Corbyn’s internal opponents, who will continue to feel the benefits of the GMB’s support. The second is Iain McNicol, formerly of the GMB. While he enjoys the protection of the GMB, there simply isn’t a majority on the NEC to be found to get rid of him. Corbyn’s inner circle have been increasingly certain they cannot remove McNicol and will insead have to go around him, but this confirms it.

But the third big winner is Lewis. In his praise for NATO – dubbing it a “socialist” organisation, a reference to the fact the Attlee government were its co-creators – and in his rebuffed attempt to park the nuclear issue, he is making himeslf the natural home for those in Labour who agree with Corbyn on the economics but fear that on security issues he is dead on arrival with the electorate.  That position probably accounts for at least 40 per cent of the party membership and around 100 MPs. 

If tomorrow’s Labour party belongs to a figure who has remained in the trenches with Corbyn – which, in my view, is why Emily Thornberry remains worth a bet too – then Clive Lewis has done his chances after 2020 no small amount of good. 

Stephen Bush is special correspondent at the New Statesman. He usually writes about politics.