Stitch-up

Britain's US ambassador leaves after four years dogged by Iraq. David Manning talks exclusively to J

David Manning greets me warmly as he strides into the ornate drawing room of his Lutyens residence. This is known as the decompression chamber, the room where he would sit down with Tony Blair and other aides at the end of a prime ministerial visit to Washington. I have known Manning for nearly two decades, since Moscow and the collapse of communism. Since then his career has taken him to Israel, to Blair's right hand and to the Iraq war. He is now leaving the diplomatic service after four years in the most coveted post of all.

I ask him what he has learned about his time in the United States. Does he agree with a recent article by David Miliband in the NS, in which the new Foreign Secretary talked of a shifting balance of power, with America on the wane as China, Russia and India grow more assertive? Manning suggests rumours of the death of America have been greatly exaggerated. "It's very easy to underestimate the power of this country to reinvent itself. There is still an extraordinary energy here. If you want something done, America is still the place to come and look for the pioneering new technology, the capital formation, the people who will take the risks."

As for the so-called special relationship, he says it remains special "at all sorts of levels", notably through economic ties and intelligence-sharing. But he is also keen to point out the differences. "One has to be careful not to say that the United States is the UK on steroids. We are different societies. It's very important to understand where we're different as well as where we see things the same." He talks of a "profound difference in the view of the role of the state, role of religion, and social mores such as gay marriage". Then he brings up the "p" word. "All the time I have been here we have seen the poodlism charge. It's a very simplistic view of the political and broader relationship. We have a natural affinity and a natural friendship, but we're very different, too. It doesn't help either of us to pretend that it isn't true."

He cites areas of diplomatic divergence. "We don't see eye to eye on the importance of a multilateral approach. We want to live in an international system that is predictable, that is very clearly rules-based. We join every club that's going." The Americans, by contrast, talk about coalitions of the willing. "There is much more of a debate here about 'why don't we do this unilaterally?'," he says. Each country has "a different approach to engagement" towards countries such as Cuba and Iran. "We feel you have to engage with people you disagree with profoundly. [Here] there's much more likely to be a view which is 'keep these people at arm's length'." On climate change: "When I came here there were pretty profound arguments about the science. Those have changed. But it's still very difficult here to get people to accept our line of argument that you can't solve this on new technologies alone; you can't do this alone on a voluntary basis. You're going to have to have mandatory emission caps, a carbon-trading system."

Testy exchanges

Manning was at Robin Cook's side when, as foreign secretary, Cook earned the opprobrium of the Israelis, and the more muted displeasure of the Americans, by meeting Palestinians at a planned Jewish settlement in Jerusalem in 1998. Manning has rarely concurred with the White House on Israel, but has been far too discreet to let his views be known in public. Even with Blair there have been spats. Last summer, Manning was in despair, as were a number of cabinet ministers, over the prime minister's refusal to criticise Israel for invading Lebanon. Eventually, after some testy exchanges, he helped to alter the British position with the call for an immediate ceasefire.

"We've never hidden the fact that we take a different view [from that of the Americans] about Palestine. We think this is a dispute about land, not just about terrorism. We have tried hard to push this in ways that have not always been welcome here." The outgoing ambassador makes the following appeal to those who will follow him, using language US politicians would not dare utter: "It is vital to signal to the Palestinians themselves that we care about justice for them. It is vital that we say to the Israelis we absolutely accept that you've got to have a guaranteed right to exist; we've got to show the Arab world that we really care about this problem. It's very important in the overall relationship we have with Muslims around the world, because this is, naturally, a completely neuralgic point for them. That affects our discussions about terrorism, radicalisation, whatever you want."

A diminutive, soft-spoken man, Manning seems haunted by the failure to shift the US approach (see Andrew Stephen's article on why America is afraid of the Israel lobby). "Is it a sadness to me that I sit here, 12 years after I went to Israel, and we are still stuck where we are? You bet." Blair's attempts to engage Bush on Israel-Palestine are well documented, but he took the view that disagreements should be kept in private. Given the differences that Manning talks of, I suggest the public may have been misled about the state of the relationship. "I think that's true," he says. "I don't have a ready remedy for that." He adds: "If you accept my thesis that it is better for both sides to be clear where we disagree, then I'm perfectly happy with that. I don't think the relationship will diminish . . . if we are clear about where we have differences. I don't think there's been much of an interest in the UK in highlighting difference. The story has been: we're poodles. It's hardly as if we've been sitting here pretending that we're some kind of echo chamber for American policy."

So why did Blair act the way he did? The answer is part calculation, part personality. "You have to be aware there's also the danger that if you go round trumpeting that you've changed people's views then there's a backlash." He cites the British presidency of the G8 in 2005. "I doubt very much people around here were thrilled that he chose climate change and Africa as the themes." Blair, he said, pursued his priorities, but did not advertise the differences. "Do we think that shouting loudly will make it work better? On the whole, British politicians don't do it that way."

Few people saw Blair more frequently, more intensely, than Manning during his two years as his foreign policy adviser, a period that began in the week of 11 September 2001 and ended a few months after the Iraq war. "You have to understand Blair the person before you get into this. A lot of what he was doing with Bush, he was doing with Clinton. Blair was very clear about the doctrine of liberal interventionism. This was not something . . . invented to justify close relations with George Bush. You have to understand he believed very strongly."

How is it that Manning, whom many consider to be one of the wisest and most decent men in public life, was party to the greatest foreign policy catastrophe of modern times? I never imagined he would succumb to Blair's Manichaean world-view, but even now some of that slips in. "It's a curiosity that people have lost the memory of the fact that the Labour Party has very strong views about dealing with dictators, fascists and people who trample on human rights. And Saddam was a monster. We tend to forget this," he says.

Even though he signed up to the theory, Manning was careful to point out the dangers from early on in 2002. What of Blair and the intelligence that led to war? "He believed the WMD story. It's not true that it was made up and that he always knew it was made up. Was it wrong? Yes. But the idea that he somehow sat down and confected this story and that was the justification for the policy he opted for is not true." By his own admission, Manning, "as a consumer", was just as enthusiastic about the information being processed by the Joint Intelligence Committee. Yet he makes a curious admission. "Were we wrong about WMDs? Yes, but we don't have a very good track record on intelligence on Iraq." This dates back to the first Gulf War, when nobody was prepared for Saddam's invasion of Kuwait. "That was a pretty bad mistake," he says. If that was the case, why was the intelligence not treated with more circumspection this time around? "The tendency had always been to underestimate what Saddam was up to."

I ask Manning to confirm that Blair signed up in principle to Bush's war aims when they met at the presidential ranch in Crawford, Texas, in April 2002, a full 11 months before the war began. Manning denies this. "If he did, he didn't do it in my hearing." He concedes that prime minister and president dined alone that night, but says that when Blair gave him a read-out afterwards, "He didn't talk to me as a prime minister saying to me, 'I've made up to mind we're going to war with Iraq.'" Indeed, he says that even in late 2002 Blair suggested to Bush that if WMD searches by the UN's chief inspector Hans Blix suceeded, military action might be unecessary - except that it would transpire that Blix would not find anything, because there was nothing to find.

Make peace, not war

Manning then makes a remarkable claim. Blair was desperate for a second resolution at the UN Security Council, not just to give him cover for war, but because, in his heart of hearts, he did not want military action. "Until very late he hoped there would be an international coalition that would work through the UN." He hoped pressure would be applied, so that either Saddam would quit of his own accord or neighbouring countries would help push him out. Blair "was always in favour of regime change, but that did not mean he always wanted regime change through military means. He must have known it might come to military action, but I have always believed he hoped and probably believed there was a way of getting there by using the UN to put pressure on Saddam. I don't think he ever wanted to go by the military route." In the end he had no choice. He was boxed in, worried about transatlantic splits. "He knew what the stakes were. He accepted it might come to this, but he always wanted to do it in a different way. I've always believed he would much rather it hadn't taken place."

This story is one of tragedy, rather than lies or hubris. Manning provides one more example to support his case. Blair, he suggests, was in effect deceived by the White House and the neoconservatives over plans for the reconstruction of Iraq.

In summer 2002, Blair sent Manning for a rare one-to-one with Bush to express his misgivings. There were, as Manning wrote in a leaked memo, no plans for "the morning after". Bush assured the British that he was on the case. The state department was entrusted with the task of preparing for postwar nation-building. Blair put great faith in the moderate secretary of state, Colin Powell. Neither man was a match for Dick Cheney, the vice-president, nor for Donald Rumsfeld, the defence secretary.

Even as the defence department (DoD) prepared to take over the running of Iraq, using Rumsfeld's infamous "invasion-lite" idea, Blair and Manning were being assured by Bush that the state department would take the lead role and that he was "very confident" about the postwar plans. They believed him. "We now know that the preparations were all blocked. There were plans made and deployed in the state department, but in the end the state department wasn't allowed to take the job."

I suggest to him that Bush and the neocons had pulled a fast one on Blair, and he provides a less-than-fulsome denial. "Was it a double-cross? I don't think they set out to double-cross the prime minister. I don't think that is true. I think what you see here is confusion. I've never entirely understood what happened, but I assume that, in some kind of inter-agency discussion, Rumsfeld's DoD said: 'We're going to do this.' I did not know that the DoD was going to take over the running of the country. We didn't have any sense that that was about to be the way postwar Iraq was going to be run."

The mood in Downing Street changed early on during the occupation, when the looting began. "That was the moment I remember having real feelings of disquiet. Then we got very concerned when we heard the army was being disbanded and when we heard that de-Ba'athification was going ahead on the scale it was." It was in these critical weeks that the long-term aims of the war were undermined. "Was a key period mishandled and opportunities lost? Yes. I don't think anybody can see that the immediate postwar situation was anything other than a failure. We had hoped that rapidly the situation would stabilise, that it would be possible to introduce reconciliation, get the economy moving quickly and rebuild society. Did it happen quickly? No, we failed. We were over-optimistic, as we perhaps were after the collapse of the Soviet Union, about the powers of this place to regenerate itself."

Iraq has left its mark on Manning. He does his best to defend the decision, suggesting that "the story isn't over yet" and that it may not be a failure in the long term. He is similarly protective of his former boss. "Iraq casts a very long shadow for him," he says, and hopes that Blair's legacy will take into account achievements such as Northern Ireland. "I admired him. He did not blow with the wind."

The Bush administration, he says, has shown more dex terity post-Iraq. He points to its readiness to use diplomacy in dealing with North Korea. On Iran, the Americans "have come in behind the Europeans" and "it is wrong to say they have only one mode of operation". Will it come to military action against the Iranians? "I don't see any intention on their part to use hard power on Iran . . . Of course there are pressures, but there is no sign for the moment that that is where the president is." He also says: "I would like to see a bolder effort by all of us to engage with Iran more broadly, so that the nuclear file becomes just one area of the dossier."

New man

Manning will be replaced in early October by Nigel Sheinwald, an altogether different character. After Christopher Meyer's showmanship and Manning's earnestness, Britain's interests in Washington will be represented by more of a bruiser. Perhaps that will be in keeping with Gordon Brown's cooler, more pragmatic dealings with the White House. Manning says both Bush and Brown described their first meeting at Camp David to him as "fine" - hardly a ringing endorsement.

Certainly, I find the mood in Washington more testy than at any recent time. Just as the British withdraw from Basra, much to the fury of the White House, so the Americans - from their military chief in Iraq, David Petraeus, to Bush - proclaim that their "surge" is working. The split could not be more pronounced. "You're right, it's not as close yet," Manning admits. "Personal relations of that kind don't develop in the same way, but you'll find a regular pattern of consultations. Life dictates they'll have to get close."

I ask Manning what has changed in his three decades in the service. When he started, Britain was "really struggling. In 1975 doing this job involved trying to explain why the lights had been switched off." Then, the Cold War was in full swing. Now, he points to a Europe "whole and free" (to use a phrase coined by George Bush Sr), the re-emergence of China and a flourishing Indian democracy. "Many more people have been taken out of poverty. Eastern Europeans don't get the knock on the door at midnight. By any measure there are a lot more democracies." This is, he says, "a better world".

He sounds several warnings, however. The west remains poor at handling post-conflict reconstruction; it has failed to deal with energy security, or with Islamic radicalisation and terrorism. Russia, he says, has become a dispiriting example of big money meets nationalism. During Vladimir Putin's first years in power, Blair took pains to win him over - tea with the Queen in London and visits to a beer bar in Russia. Wasn't this a classic case of Blairite charm over substance? "I don't think it was naive," Manning says. "There were serious attempts to engage. It just hasn't worked out. The mood has changed," he says, pointing to the rise in the oil price. "It is easier to be nationalistic when you're rich than when you're poor." The real mistakes were made during the early 1990s. On privatisation, "We were too dogmatic. We were in too much of a hurry. That sort of change, in a system that has been totalitarian for 75 years, takes time to work itself out."

One of Manning's projects on his return to London is to push for a World Education Bank. This would be a global fund to create opportunities in developing countries, but not through the World Bank or other institutions that carry so much baggage. "We must be able to provide access to funds without our fingerprints on them." Perhaps, like Blair with his peacemaking efforts in the Middle East, this, too, is atonement for all that has gone wrong in Iraq.

Manning: the CV

Born 5 December 1949. Public school at Ardingly, followed by modern history at Oriel College, Oxford, and Johns Hopkins School of Advanced International Studies, Bologna

Joined Foreign Office in 1972. Has also served in Paris, New Delhi, Warsaw and at Nato

His wife, Catherine, writes thrillers under the nom de plume Elizabeth Ironside

Was in charge of Moscow embassy on first day of 1991 coup attempt against Mikhail Gorbachev

Foreign policy adviser to Tony Blair, 2001-2003

UK ambassador to the US, 2003-2007

Research by Matt Sandy

This article first appeared in the 17 September 2007 issue of the New Statesman, How the Americans misled Blair over Iraq

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism