A doctor's scream
As the Prime Minister defends reforms in the health service, morale is at an all-time low. And yet m
By Lucy Chapman Published 11 December 2006No one is at their best at the 5am trauma call. It is the sound everyone dreads. It is the hour of the night shift when doctors begin dying on their feet: and then the emergency bleep - the drunk driver who's in a coma after colliding with a lamp-post, the schizophrenic who has jumped from the seventh floor, the stabbing or the post-nightclub gunshot wound. "Trauma call . . . trauma team to A&E resus," wail the pagers. Bleary-eyed, we assemble in casualty under the strip lights to wait for the ambulance to deliver the patient. We chat while we wait.
Today the subject is the overhaul of training and careers. The surgical registrar, an entertaining Irishman, is adamant that if he weren't at the end of his training, he would leave. Only a mortgage, a baby and a lack of suitable alternatives for a man with ten years' experience and a PhD cause him to hesitate. The patient arrives in cardiac arrest, having been shot through the stomach and chest with a single bullet. The crew are giving him chest compressions as he is wheeled in. I watch the same registrar slit open his abdomen and crack open his chest to stem the bleeding from his heart in less than three minutes. His skill, speed and dexterity are awe-inspiring, but they are no longer enough to make him want to continue. The patient dies an hour later anyway.
Morale in medicine is at an all-time low. Doctors of my generation have never worked harder, and yet their pay is being cut, while colleagues who leave are not replaced; they face an uncertain future and possible unemployment as hospital services are broken up and privatised. Most depressing of all is that our work is dictated by irrelevant and conflicting targets that render us impotent to deliver the care our patients need. This week, managers decided that 26 surgical beds must be closed to save money for the trust. This was implemented overnight and the beds physically removed from the ward.
These same people oversee the waiting lists. At no point did anyone see fit to inform the patients who had been asked to come in for surgery that there would be no beds for them. The patients duly turned up at an ungodly hour to have their blood taken and their consent forms filled in by me. They then had to wait for hours before being told that their operations had been cancelled because no beds could be found. Naturally, it is the doctors and nurses who have to explain and apologise. Managers are never on the wards and never take calls: "I'm sorry, she's in a meeting. Can I take a message for you?"
When I worked in neurosurgery, I had to clerk for cancer patients with brain tumours who were being admitted for scheduled surgery. The psychological build-up to something like this - having to sign a form acknowledging that you wish to proceed despite a substantial risk of dying on the table - is something that few can appreciate. Every week, one such patient would have their operation cancelled on the morning of surgery because their bed had been filled overnight by a drunk or by a nervous wreck with a headache admitted from A&E, courtesy of the priority given to admitting patients from casualty, however well, because they were in danger of breaching the government's four-hour-wait target.
Undervalued and overworked
Doctors feel undervalued and overworked because they are. We are routinely coerced into submitting false time sheets to underpay ourselves, in order not to breach the legal limit for working hours on paper and so incur fines to the hospital. Trusts across the country, including my own hospital, have cancelled study leave and funding for training courses for medical staff. Whole wards are threatened with closure even though no bed is ever empty for more than a few hours.
It is not only doctors who are affected. Nurses on my ward are being made to reapply for their jobs. We have two excellent ward secretaries, both facing redundancy after 20 years of efficiency and goodwill. One of them arrives on the ward at six in the morning, so that the notes and scans can be put in order. Doubtless their places will be filled by new, temporary, expendable people, with no pension or rights attached.
In this strange new world we are also inundated with expensive and time-consuming private sector initiatives, imposed by the government with no thought for whether there is any need for them and any infrastructure in place to support them, or if there are any staff trained to implement them. One example is the electronic patient record, which must be used for requesting investigations. The forms still have to be printed, thereby using exactly the same amount of paper, but there are only two working printers in my hospital. This requires a doctor to make a six-flights-of-stairs round trip to collect the forms every time a patient needs a blood test.
Meanwhile, billions of pounds of taxpayers' money touted as funding is poured into the building of PFI hospitals, and diagnosis and treatment centres. Or it is spent on consultants. The money ends up in the hands of private firms by way of glistening new buildings and headlines about modernisation, but with no discernible improvement in the quality, or quantity, of healthcare provided.
Indeed, the only obvious effect, apart from the haemorrhage of money, is an increase in the waste of clinical time. To get anything done for our patients - a chest X-ray, let's say - doctors go to extreme lengths: they have to make phone calls, negotiate with people who couldn't care less, usually find and handwrite the forms because the printer doesn't work, and then wheel the patient to the X-ray department and back so that he or she doesn't die waiting for porters. My rage is not your concern: it becomes relevant only when you consider that sometimes my choice is between staying with a patient who is haemorrhaging, or going to another building to collect the blood they need, because no one else will go.
Protests start
Then there is the ludicrous débâcle of payment by results. The policy applies only to the remaining public hospitals, while contracts for elective operations are guaranteed to private treatment centres, regardless of work done. We audited our own performance managers and found that the figures they use to obtain funds from the government under the new system underestimated the medical treatment given by almost one-third. In any case, we have no need to advertise our wares, because, as hospitals around the region are scaled back, we are oversubscribed.
The first large protests came last month, as patients, nurses, doctors and members of the public gathered outside parliament to express their frustration. But the horse has already bolted: this government is ideologically committed to fragmenting and privatising the NHS. Poll after poll has shown that the public opposes private sector involvement. The British Medical Association has repeatedly stated its opposition. The Royal College of Nursing is against it. Who, except the CBI and private health corporations, supports it?
I started training the year Tony Blair took office, and I quickly became disillusioned. I could not understand how students could be so conservative. I wondered who was left to defend the blueprint for a comprehensive, tax-funded, health service. Last week, on my way home after my 17th consecutive 12-hour shift, I had cause to remember the answer I received back then as an undergraduate, when I typed the words "left" and "medicine" into Google and found more than 3,000 items themed "Why I left medicine".
The author is a junior doctor at an NHS hospital, writing under a pseudonym
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7 comments
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• Computer assisted systems that report wards at risk due to low staff levels are being sidelined as their results are now considered ‘unreliable’. Many ward staff dispute this ‘unreliability’.
• Ward staff have been buying patients that arrive without toiletries (e.g. emergency cases and cases from care homes) out of their own pocket, because trusts have identified this spending on soap, toothpaste and razors as a legitimate cost saving.
• Some trusts are changing from hot evening meals to soup and sandwiches which flies directly in the face over recent concerns about patient nutrition. These changes have been made purely for financial reasons.
• Clerical ward staff are making patient beds, serving patient meals, collecting medicines from the pharmacy and carrying out patient escort duties because there is already insufficient clinical support staffing on the wards.
• All staff - clinical, support, ancillary and admin routinely work unpaid overtime hours to clear backlogs of work caused by insufficient existing staffing levels.
• There has been pressure on management to downgrade jobs in the agenda for change re-grading as it is seen as one of the few ways to reign in staffing costs. This will lead to increased recruitment problems in the future.
• Staff training budgets are considered a soft target, particularly in non-clinical roles. Staff feel undervalued because they are simultaneously expected to maintain the latest standards in whatever field they work in, but the training is not forthcoming.
• Attempts to further restrict the number of wards kept open to the bare minimum have not been successful. Hospitals are already working at the minimum level of ‘surplus capacity’.
• Clinical patient services are being withdrawn because there are problems with inter-trust funding, not because there is no requirement for the services.
• The brunt of the responsibility of the financial crisis is falling upon low paid staff who are either being made redundant, or having to unrealistically absorb the work of their colleagues that are being made redundant. There is no apparent demonstration of accountability with financial or other executive directors. They preside over successive failure and blame the failure on their perceived shortcomings of systems and, presumably, staff that aren’t working hard enough.
• Existing I.T. staff are having short-notice and near impossible demands made on them by external private contractors. As far as the private companies are concerned the responsibility for any problems relating to that demand then falls upon the NHS staff.
• Despite the audit report and responsible ministers stating that the new contract arrangements between private contractors and NHS were ‘tighter than ever’; the penalties allegedly attached for late delivery from one supplier have been waived because it would ‘send the wrong message’. On the other hand if NHS organisations and their already stretched staff are considered to be the reason for a delay the NHS side can be expected to be fined £50,000 a week.
• On the choose and book system, wait times are calculated, and not correct. However, in publicity (eg Newsnight), GPs are heard to say that the advantage of choose and book is that you can see the wait times ‘live’ online, and make accurate decisions about choice. They do not seem to be aware that this is based on faulty information.
• On the choose and book system, GPs do not for the most part as advertised, make bookings in surgeries ‘electronically’ directly into the system with the patient present. This is either done by practice secretaries, or on the phone to booking management centres – which accommodate the shortcomings of the electronic system.
• Sometimes choice is driven by what shortlists the GPs themselves present to patients, and is not a totally 'free' choice to patients.
• Often appointment requests are sent to patients in the post as GPs and administrative staff do not have the time to use the entire choose and book process live with the patient before leaving the surgery. There has been a gross underestimation of the amount of time available to already overworked surgery staff.
• Existing electronic systems that carried out a similar function to choose and book were ordered to be switched off despite some aspects of their operation being more efficient and consistent with clinician’s working practices.
• The existing choose and book system could have been developed and constructed using existing NHS I.T. staff knowledge and abilities at a cost that would have been significantly lower than has been spent on choose and book.
• Hospital executives are now putting excessive finance and focus on ‘branding’ their trusts.
Dr Lucy Chapman has achieved an accurate diagnosis as usual.
It's not quite as bad in Scotland because there is still16% more money in the Scottish NHS. The extra and more was there in 1948 because of the Burgess's response to 19C Cholera. For the same reason, public respect for the sapiental authority of public health medicine is still high to this day.
Some of the worst excesses complained of have been avoided in Scotland.
The Trident replacement debate will trigger independence for Scotland.
Foreigners who own property and are resident on the day will be entitled to claim citizenship.
Except in Edinburgh, property in Scotland is generally cheaper than equivalent property in England.
Scotland trains more doctors than it needs, but many go abroad. There are vacancies.
Dentists are more than welcome too.
It's a shambles, a total fornicating shambles, and the NHS Politburo try to convince us that all is for the best in the best of all possible worlds. I qualified in 1972, and would like to think that things have improved since then. In some respects they have, but the esprit de corps and general willingness on the part of doctors, nurses and others has been steadily ground out of them by cynical abuse from politicians of all parties. The current situation is the final logical result of neglect and ducking the issue for the last 25-30 years. I fear there will be little reprieve for a similar period.
When the Thatcherites started 'reforming' the NHS I guessed the accountants would then be in charge and make an unholy mess of it. (I was an accountant -- the good ones are very good !)
Now we have the Privatisers, Blair's friends , in charge and that mess has been magnified .
Numbskulls attempting to squeeze the last drop of 'productivity' out of any organisation cannot succeed. They just kill it, becos they are stupid. Duh !
Same story here in frogland. 'They' are increasing the workload of nurses and auxiliaries in the University Hospital (100kms away) while the administrating fatcats are getting fatter. Local to me A&E depts are closing, being supposedly uneconomic, so I'm driving ever more carefully--- and I always was a careful driver --- because if I do have an accident , and need serious care, its a long way...
More generally, those hospital doctors without working printers, why don't they kick up more of a stink where they work ?
Getting angry can be counterproductive, BUT seems to me we should be more organised ..... so look around, get organised, start fighting.
£20 Billion for upgrading IT systems dwarfs all the other expenses! The same figure as Trident! Must be some upgrade.