East Devon District Council is working with its recycling and refuse contractor, SITA (UK), to manage information flows seamlessly between the two organisations. This nomination relates to the management of requests for clinical waste collections, cancellations and changes. Data is collected and held once by the council's CRM database. It is presented on an externally facing webpage so that SITA can then pick up the jobs. The daily lists can be ordered by the crews or administrators using the Ajax technology and printed off the password-protected webpage up to the point that the collections begin at 4 in the morning. The council is using latest technologies to improve customer service and provide efficiencies in waste collections. These increase safety, effectiveness and value for money in partnership with a contractor. EDDC is unaware of any other council using technology in this way.

Nominated by James Corrigan, 19 April 2007

This sounds really interesting but is there any way of seeing it working?

Submitted by Paul Capaldi, 11 May 2007

Hi Paul. Thanks for the comment. I was going to ask to withdraw the nomination after jousting with The Register (http://www.theregister.co.uk/2007/05/15/new_statesman_awards...) ;-)) so it's nice to get a bit of feedback!

Although we use a secure, password-protected webpage, this is an internal system with personal customer data on it, so we wouldn't be able to give you a view of the "live" system. I'll try to get a modified screen dump up, though, so you can see what it looks like and how it works. Feel free to contact me at EDDC and I'll talk you through it. Cheers. James

Submitted by James Corrigan, 16 May 2007