WHY ICT?
The Work Foundation releases its thoughts on ICT and public services
30 March 2005
The Work Foundation, sponsored by Adobe, has released a report examining the role of ICT in public services this week. Written in the light of both the Gershon and Lyon reviews, it acknowledges the transformational potential of ICT and aims to show why ICT needs to be part of a wider strategy to improve the quality of public services. The report examines three areas: customer focus, value for money and effective management of staff.
On reading the Executive Summary some may find the conclusions of the research self-evident. However, stating the obvious, particularly in the case of public service development, is often deserately needed and necessary - it is well worth reading beyond the first pages.