The irony of the press criticising Michael Gove's dodgy surveys

Most PR-commissioned surveys are bunk – but it's not just Michael Gove who cites them.

Education secretary Michael Gove was roundly – and correctly – ridiculed yesterday after it emerged his criticisms of shoolchildren’s English history knowledge was based on PR research carried out by Premier Inn and UKTV Gold.

While the irony of a man looking to improve educational standards in history being himself unable to spot a compromised source is one which hasn’t escaped the attention of commentators, oddly little spotlight has been shone on the source of the dodgy data itself. Ludicrous as it is that a senior politician in a position of power could be so embarrassingly unfamiliar with acceptable standards of research, it seems remiss not to question why marketing-led data ended up in a position to be taken seriously in the first place.

The reason no questions have been raised might conceivably be due to a degree of embarrassment, given that the primary conduit for PR puff-pieces is the mainstream media itself. Take the Telegraph, who pulled no punches in deconstructing Gove’s embarrassing error - despite themselves having recently published "research" from B&Q highlighting the annoyance of neighbours mowing their lawns in the morning.

Similarly, the BBC, who also ran an account of Gove’s cock-up, only last week published a press release from pen-manufacturers Bic declaring – in the run up to exam season, naturally – that students should rely less on their lucky underwear, and instead follow advice to revise diligently… and "pack a spare pen".

Perhaps most red-faced of all ought to be the Independent – who reported merely a week ago that we lazy Brits don’t do enough walking (from research commissioned by the Ramblers Association). The paper reported the hapless Education Secretary’s reliance on PR surveys... despite having themselves published one of the very PR surveys they criticise Gove for citing. Perhaps someone at the Independent needs to be reminded what they say about having your cake and eating it.

The Daily Mail, wisely, have yet to criticise Gove – smart, given that they previously published each of the PR surveys he cited, and especially considering that in the last week alone they’ve published more than twenty two articles derived from the same questionable opinion poll mould. While the error from the Education Secretary was cringeworthy and troubling, there’s a degree of hypocrisy in the news media criticising Gove for believing what they presumably, at the time, felt was worthwhile enough to print.

The ease with which PR surveys pass into the mainstream media – and into the eager hands of Education Secretaries, it seems – would be less concerning if the research they presented was of a high standard. Unfortunately, for the majority of such opinion polls, commercial interest and crippling methodological flaws often render the results worthless.

Take, for example, three of the surveys cited by Gove, whose original press releases can be easily located: all three polls were conducted by polling company OnePoll – a prolific operator in the online opinion poll industry. It was OnePoll who recently informed us that women hate their bodies more than ever (in a survey sponsored by a dieting company), that women can’t manage money as well as men (according to a cashback website) and that men should be less lazy when it comes to doing DIY (says an entirely-impartial DIY retailer). There’s no shortage of OnePoll surveys in the news each week, yet, on examination, serious questions can be raised over their gathering of data.

OnePoll claim to have a community of over 100,000 users, with users paid around ten pence for each survey completed - with surveys regularly consisting of over a dozen questions. As moneyspinners go, it’s hardly lucrative. What’s more, users can only collect their earnings after accruing £40 - equating to roughly three hundred surveys and potentially hundreds of hours.

This low return on investment becomes an incentive to undertake as many polls as possible – and with limits to the number of users able to complete each survey, users are soon tempted to spend no time at all thinking honestly about their answers. If only the first 2,000 people earn 10p for their ten minutes of work, why be the person who lingers too long and finds they’ve wasted their time for no reward? This, combined with the ease of second-guessing the "desired" answer to screening questions (why yes, I DO have children under the age of seven…), almost certainly results in some polls being completed by users with no relationship to the subject matter and no concern for the answers they provide.

The problems don’t stop there - as any psychology student will tell you, any answer you receive can depend entirely on the question you ask and the way you ask it. Take, for instance, a question posed by OnePoll to new mothers:

Do you find you don’t actually care as much about your appearance now that you have had a baby?

A) Yes absolutely

B) No, I care, I just don’t have the time to do anything about it

C) Neither

(OnePoll, 13 May 2013, survey NH SDG 3004 VBM)

Once you pick through the positives and negatives, it’s clear that both of the first two options presume new mothers don’t take care of their appearance. While this may or may not be true, it’s not a finding which the question solicits – yet it would be easy for a PR firm (perhaps acting on behalf of a cosmetics or clothing retailer) to spin an article just as well from either response.

Similarly, multiple-choice questions can often force users into making fairly clumsy sweeping generalisations - such as the question posed to male users earlier this year:

Please be brutally honest - whose cooking do you think is better, your mum’s or your wife’s/partner’s?

(OnePoll, 1 March 2013, survey title unknown)

 

Heaven help the men faced with that choice. Yet, with a shiny 10p on the line, and no other option available, a choice had to be made… and thus, as the Daily Mail declared a fortnight later, “Over half of British men think their mums are better cooks than their partners”. Somewhat lost in the write-up is that the men in question were forced into the choice, and only marginally more than half opted for the first option on the list.

The lack of transparency of survey method and availability of actual data in the final write-up is a further issue with PR polls, and brings us neatly back to those cited by Gove. Take the finding – highlighted as the very headline of both the original press release and the Daily Mail article – that Delia Smith was married to Henry VIII: nowhere is it reported how many of the 2,000 children to take the poll actually gave this as a response. It’s perfectly plausible – if not highly likely – that the main line of the news coverage of this story was generated by only a handful of respondents choosing this rather silly option. It’s equally likely, too, that the survey wasn’t of 2,000 11-16 year olds, but of 2,000 people who said they’d had their children present, some of which may not have been telling the truth. Those screening questions are, after all, not rocket science to figure out.

Most intriguing of all, then, is the possibility that the Education Secretary criticised the ignorance of children in this country based on number of newspaper reports of a minority of errant responses given to a PR opinion poll by people who weren’t children at all. Until there’s real transparency on the data, and better control over survey methodology, there’s no real way of knowing. This survey isn’t unique in that respect – there are dozens of similar cases featured in the news each week, often with significant potential flaws.

As for Michael Gove, he ought to be more cautious about believing what he reads in the newspapers, and should learn to be more skeptical of his sources. Those who don’t learn history are doomed to ignorantly repeat things.

Michael Marshall, Vice President of the Merseyside Skeptics Society, regularly writes and lectures on the role of PR in the tabloid news. He tweets as @MrMMarsh.

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Seven things we learnt from the Battle for Number 10

Jeremy Corbyn emerged the better as he and Theresa May faced a live studio audience and Jeremy Paxman. 

1. Jeremy Corbyn is a natural performer

The Labour leader put in a bravura performance in both the audience Q&A and in his tussle with Jeremy Paxman. He is often uncomfortable at Prime Minister’s Questions but outside of the Commons chamber he has the confidence of a veteran of countless panels, televised discussions and hustings.

If, like me, you watched him at more hustings in the Labour leadership contests of 2015 and 2016 than you care to count, this performance wasn’t a surprise. Corbyn has been doing this for a long time and it showed.

2. And he’s improving all the time

Jeremy Corbyn isn’t quite perfect in this format, however. He has a temper and is prone to the odd flash of irritation that looks bad on television in particular. None of the four candidates he has faced for the Labour leadership – not Yvette Cooper, not Andy Burnham, not Liz Kendall and not Owen Smith – have managed to get under his skin, but when an interviewer has done so, the results have never been pretty for the Labour leader.

The big fear going into tonight for Corbyn was that his temper would get the better of him. But he remained serene in the fact of Paxman’s attempts to rile him until quite close to the end. By that point, Paxman’s frequent interruptions meant that the studio audience, at least, was firmly on Corbyn’s side.

3. Theresa May was wise to swerve the debates

On Jeremy Corbyn’s performance, this validated Theresa May’s decision not to face him directly. He was fluent and assured, she was nervous and warbly.  It was a misstep even to agree to this event. Anyone who decides their vote as far as TV performances tonight will opt for Jeremy Corbyn, there’s no doubt of that.

But if she does make it back to Downing Street it will, in part, be because in one of the few good moves of her campaign she chose to avoid debating Corbyn directly.

4.…but she found a way to survive

Theresa May’s social care U-Turn and her misfiring campaign mean that the voters don’t love her as they once did. But she found an alternate route through the audience Q&A, smothering the audience with grimly dull answers that mostly bored the dissent out of listeners.

5. Theresa May’s manifesto has damaged her. The only question is how badly

It’s undeniable now that Theresa May’s election campaign has been a failure, but we still don’t know the extent of the failure. It may be that she manages to win a big majority by running against Jeremy Corbyn. She will be powerful as far as votes in the House of Commons but she will never again be seen as the electoral asset she once was at Westminster.

It could be that she ends up with a small majority in which case she may not last very much longer at Downing Street. And it could be that Jeremy Corbyn ends up defeating her on 8 June.

That the audience openly laughed when she talked of costings in her manifesto felt like the creaking of a rope bridge over a perilous ravine. Her path may well hold until 8 June, but you wouldn’t want to be in her shoes yourself and no-one would bet on the Conservative Party risking a repeat of the trip in 2022, no matter what happens in two weeks’ time.

6. Jeremy Paxman had a patchy night but can still pack a punch

If Jeremy Paxman ever does produce a collected Greatest Hits, this performance is unlikely to make the boxset. He tried and failed to rouse Jeremy Corbyn into anger and succeeded only in making the audience side with the Labour leader. So committed was he to cutting across Theresa May that he interrupted her while making a mistake.

He did, however, do a better job of damaging Theresa May than he did Jeremy Corbyn.  But not much better.

7. Theresa May may have opposed Brexit, but now she needs it to save her

It’s not a good sign for the sitting Prime Minister that the audience laughed at many of her statements. She had only one reliable set of applause lines: her commitment to getting the best Brexit deal.

In a supreme irony, the woman who opposed a Leave vote now needs the election to be a referendum re-run if she is to secure the big majority she dreams of. 

Stephen Bush is special correspondent at the New Statesman. His daily briefing, Morning Call, provides a quick and essential guide to British politics.

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