The New York Times is famous for being either serious or boring, depending on your viewpoint. It's not nicknamed "the Grey Lady" ("referring to its historical tendency to present a higher-than-usual proportion of copy to graphics") for nothing, and at heart this comes from a praiseworthy aim: to never put commercial considerations above editorial ones. That motivation drives the decision to avoid flashy graphics as much as it drives the courage to run an 8,000 word piece exposing corruption in one of the world's biggest companies (and one of America's biggest advertisers).
But sometimes it goes too far. Here is the New York Times' front page today. See if you can spot the story they have which is driving conversation worldwide, and which, doubtless, a huge number of their readers have come to their site to read:
In case you aren't sure, it's this one:
Angelina Jolie's decision to write about her double mastectomy, performed after discovering that she has a genetic marker which vastly increases the chance that she will develop breast or ovarian cancer, has been rightly hailed. Not only does it serve to spread awareness about the genetic test she took (one which can provide an early warning to women like Jolie with a family history of certain types of cancer), but it will help destigmatise her operation – still one which, for many, strikes at the heart of their identity.
Getting that piece read by as many people as possible isn't crass commercialism, it's an inherent part of the paper's implicit bargain with Jolie. There is no point in writing a piece to spread awareness and then burying it on the front page under a vague headline and a six-word sub-head.
That's not to say that the piece needs to be headlined MY BREAST CANCER HORROR and be accompanied by glamorous full-colour photos of Jolie; but it needs to be findable in a way that it simply isn't at the moment.
Good site design, just like good internet-friendly headlines (another thing painfully lacking at the paper) isn't editorial cravenly bowing to the demands of its marketing department; it is there to ensure that people who want to read stories can actually read them.
If the NYT wants to ensure its pieces are never sullied by the corrupting eye of a reader, it can lock them in lead-lined boxes and drop them in the Hudson. But if it wants to help Jolie in her mission to spread awareness and "open a conversation", it needs to get over itself.