It's work, Jim - but not as we know it

Ralf Dahrendorf argues that the government's welfare reform policies may be undermined by a revoluti

I accept the principles behind this government's attempts to change the welfare state. But there may be one big flaw in the thinking. Everything is regarded as fluid - as either changing or in need of change - but one area of social reality is quite often, at least by implication, regarded as constant. That's the world of work. There are quite significant changes in the labour market and these are highly relevant to any policy of equality, or as I prefer to put it, of inclusion. They may be summarised in six statements.

1. Since the early 1970s the relationship between GDP growth and employment has become tenuous in all OECD countries. Considerable increases in per capita GDP were accompanied by little or no employment growth. In Japan, from 1970 to 1995, GDP per head grew by 150 per cent, employment by only 2 per cent. In the UK, which was fairly typical of Europe, GDP per head grew by just under 60 per cent, while employment ended 4 per cent down. Even in the US, where the connection between growth and employment remains, as is well known, positive, per capita GDP grew by just over 50 per cent, employment by 25 per cent. Thus there is at least a prima facie case for the thesis that we have experienced a period of jobless growth.

I believe, therefore, that we have to change our economic language. We can no longer assume that GDP growth equals employment creation. And this is an argument for abandoning GDP as the one-dimensional indicator of economic success or failure.

2. There is evidence of significant divergences between the traded and non-traded sectors of the labour market - for example, between financial services and healthcare. In the traded sector, expansion is generally accompanied by employment contraction; a higher output of goods and services is achieved with less labour. The non-traded sector, on the other hand, provides, in principle, unlimited opportunities for work.

The important point here is that jobs do not materialise automatically from favourable macro-economic conditions for GDP growth. On the contrary, they may contribute to a decline in jobs.

3. In all OECD countries, there has been a significant decline in the number of people in typical employment relationships: full-time permanent jobs (or, more precisely, full-time dependent employment without built-in time limits). The most thorough study of this change is that by a recent German commission. It concludes that "in countries where the employment rate has changed little, about a quarter to a third of typical employment relationships has been replaced by atypical ones since the 1970s". In western Germany, 84 per cent of those in dependent employment had typical contracts in 1970; by 1995, this proportion had gone down to 68 per cent with a particularly steep decline in the early 1970s and again in the early 1990s. If one includes the self-employed, those on employment schemes and the job-seeking unemployed, less than half of the employable population in European OECD countries is today in typical employment relationships.

My comment is that we have already learnt to think in new ways about the family: we no longer assume that the nuclear family is the only model. It is time to make a similar leap of understanding with respect to jobs and employment. What used to be typical is about to become a minority phenomenon.

4. The new forms of employment, which have grown in importance, include, above all, part-time work, limited-term jobs and contract employment. There are also home workers; those on employment schemes of one kind or another; paid self-employed workers; and some other categories for which we have barely found a proper description. In addition, there is a vast array of not-for-profit, or rather not-for-gain work, much of it in the third, or voluntary, sector.

This proliferation of kinds of work requires us to rethink many aspects of social policy. A welfare system based on typical jobs leaves people who work in the new categories uncared for. Tax and benefit systems need to be adapted. Methods of guaranteeing everybody a basic income through tax credits or otherwise become irrelevant.

5. Since the end of the second world war we have seen a huge decline in the role of paid employment of all kinds in people's time budget. Longer education, shorter working hours, more generous holiday entitlements, earlier retirement - all these accompanied the economic miracle of the 1950s and 1960s. Since 1970 we have seen two further developments. One is the frequency of portfolio living - or what might be called "women's pattern of life" - which combines employment and other activities. The other is the growth of ever earlier retirement at a time of rising life expectancy. The number of hours worked annually by the whole population has declined in most European OECD countries by 20 per cent since 1970. Retirement figures are even more dramatic. In the UK only 56 per cent of all 55 to 64-year-old men were in paid employment in 1995. The corresponding figures for Germany were 49 per cent; for Italy 42 per cent; for France 38 per cent.

These are figures of major significance. They show that universal social benefit systems can no longer be built on contributions from those in paid employment. They also show that work in the sense of paid employment loses much of its force as a source of satisfaction, of self-realisation and of social identity. More importantly still, work ceases to be an effective instrument of social control. How will people's time be structured in future?

6. Such changes in the world of work imply changes in the nature of unemployment. To be sure, there are still genuine problems of long-term unemployment. In the UK, in some inner-city areas, there are a large proportion of households without employment. Many no doubt, particularly single-parent families, need attention. But for many, unemployment is a phase between jobs, even an opportunity for alternative activities, including unfortunately, but tellingly, benefit fraud. "Total and helpless" unemployment as Beveridge described it in 1909, and as many countries experienced it in the 1920s and 1930s, and as most countries fought it in the 1950s and 1960s, may well turn out to be a peculiarly 20th-century phenomenon. It did not exist before, because people had alternative sources of survival, and it may not exist in future as new alternatives are discovered.

If the picture I have tried to sketch in these six points is largely correct, important policy consequences are indicated: for example, a reorientation of macro-economic policy towards jobs in the non-traded sector; the transportability of entitlements; a new approach to paid employment, other life activities and the sources of people's income and well-being.

Last March a group of 11 business and trade union leaders, as well as academics, wrote a letter to the Times. The implicit assumption of the government's reform policies, they wrote, was that the labour market will in the future provide the scale and type of employment required to support a shift from public to private provision. Yet we are also witnessing a revolution in the world of work, the longer-term implications of which are subject to speculation and controversy. What was needed, they argued, was a commission to pull together all the material that exists on the future of work and paid employment. Commission or not, I agree that the subject is of major importance and needs more consensus on facts as well as more debate on the consequences.

This is an edited version of a talk originally given last year at an 11 Downing Street seminar and now published, price £9.95, in "Equality and the Modern Economy", the first of a series from the newly launched Smith Institute, 191 Victoria Street, London SW1E 5NE

This article first appeared in the 15 January 1999 issue of the New Statesman, A slight and delicate minister?

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Tweeting terror: what social media reveals about how we respond to tragedy

From sharing graphic images to posting a selfie, what compels online behaviours that can often outwardly seem improper?

Why did they post that? Why did they share a traumatising image? Why did they tell a joke? Why are they making this about themselves? Did they… just post a selfie? Why are they spreading fake news?

These are questions social media users almost inevitably ask themselves in the immediate aftermath of a tragedy such as Wednesday’s Westminster attack. Yet we ask not because of genuine curiosity, but out of shock and judgement provoked by what we see as the wrong way to respond online. But these are still questions worth answering. What drives the behaviours we see time and again on social media in the wake of a disaster?

The fake image

“I really didn't think it was going to become a big deal,” says Dr Ranj Singh. “I shared it just because I thought it was very pertinent, I didn't expect it to be picked up by so many people.”

Singh was one of the first people to share a fake Tube sign on Twitter that was later read out in Parliament and on BBC Radio 4. The TfL sign – a board in stations which normally provides service information but can often feature an inspiring quote – read: “All terrorists are politely reminded that THIS IS LONDON and whatever you do to us we will drink tea and jolly well carry on thank you.”

Singh found it on the Facebook page of a man called John (who later explained to me why he created the fake image) and posted it on his own Twitter account, which has over 40,000 followers. After it went viral, many began pointing out that the sign was faked.

“At a time like this is it really helpful to point out that its fake?” asks Singh – who believes it is the message, not the medium, that matters most. “The sentiment is real and that's what's important.”

Singh tells me that he first shared the sign because he found it to be profound and was then pleased with the initial “sense of solidarity” that the first retweets brought. “I don't think you can fact-check sentiments,” he says, explaining why he didn’t delete the tweet.

Dr Grainne Kirwan, a cyberpsychology lecturer and author, explains that much of the behaviour we see on social media in the aftermath of an attack can be explained by this desire for solidarity. “It is part of a mechanism called social processing,” she says. “By discussing a sudden event of such negative impact it helps the individual to come to terms with it… When shocked, scared, horrified, or appalled by an event we search for evidence that others have similar reactions so that our response is validated.”

The selfies and the self-involved

Yet often, the most maligned social media behaviour in these situations seems less about solidarity and more about selfishness. Why did YouTuber Jack Jones post a since-deleted selfie with the words “The outmost [sic] respect to our public services”? Why did your friend, who works nowhere near Westminster, mark themselves as “Safe” using Facebook’s Safety Check feature? Why did New Statesman writer Laurie Penny say in a tweet that her “atheist prayers” were with the victims?

“It was the thought of a moment, and not a considered statement,” says Penny. The rushed nature of social media posts during times of crisis can often lead to misunderstandings. “My atheism is not a political statement, or something I'm particularly proud of, it just is.”

Penny received backlash on the site for her tweet, with one user gaining 836 likes on a tweet that read: “No need to shout 'I'm an atheist!' while trying to offer solidarity”. She explains that she posted her tweet due to the “nonsensical” belief that holding others in her heart makes a difference at tragic times, and was “shocked” when people became angry at her.

“I was shouted at for making it all about me, which is hard to avoid at the best of times on your own Twitter feed,” she says. “Over the years I've learned that 'making it about you' and 'attention seeking' are familiar accusations for any woman who has any sort of public profile – the problem seems to be not with what we do but with who we are.”

Penny raises a valid point that social media is inherently self-involved, and Dr Kirwan explains that in emotionally-charged situations it is easy to say things that are unclear, or can in hindsight seem callous or insincere.

“Our online society may make it feel like we need to show a response to events quickly to demonstrate solidarity or disdain for the individuals or parties directly involved in the incident, and so we put into writing and make publicly available something which we wrote in haste and without full knowledge of the circumstances.”

The joke

Arguably the most condemned behaviour in the aftermath of a tragedy is the sharing of an ill-timed joke. Julia Fraustino, a research affiliate at the National Consortium for the Study of Terrorism and Responses to Terrorism (START), reflects on this often seemingly inexplicable behaviour. “There’s research dating back to the US 9/11 terror attacks that shows lower rates of disaster-related depression and anxiety for people who evoke positive emotions before, during and after tragic events,” she says, stating that humour can be a coping mechanism.

“The offensiveness or appropriateness of humor seems, at least in part, to be tied to people’s perceived severity of the crisis,” she adds. “An analysis of tweets during a health pandemic showed that humorous posts rose and fell along with the seriousness of the situation, with more perceived seriousness resulting in fewer humour-based posts.”

The silence

If you can’t say anything nice, why say anything at all? Bambi's best friend Thumper's quote might be behind the silence we see from some social media users. Rather than simply being uncaring, there are factors which can predict whether someone will be active or passive on social media after a disaster, notes Fraustino.

“A couple of areas that factor into whether a person will post on social media during a disaster are issue-involvement and self-involvement,” she says. “When people perceive that the disaster is important and they believe they can or should do something about it, they may be more likely to share others’ posts or create their own content. Combine issue-involvement with self-involvement, which in this context refers to a desire for self-confirmation such as through gaining attention by being perceived as a story pioneer or thought leader, and the likelihood goes up that this person will create or curate disaster-related content on social media.”

“I just don’t like to make it about me,” one anonymous social media user tells me when asked why he doesn’t post anything himself – but instead shares or retweets posts – during disasters. “I feel like people just want likes and retweets and aren’t really being sincere, and I would hate to do that. Instead I just share stuff from important people, or stuff that needs to be said – like reminders not to share graphic images.”

The graphic image

The sharing of graphic and explicit images is often widely condemned, as many see this as both pointless and potentially psychologically damaging. After the attack, BBC Newsbeat collated tens of tweets by people angry that passersby took pictures instead of helping, with multiple users branding it “absolutely disgusting”.

Dr Kirwan explains that those near the scene may feel a “social responsibility” to share their knowledge, particularly in situations where there is a fear of media bias. It is also important to remember that shock and panic can make us behave differently than we normally would.

Yet the reason this behaviour often jars is because we all know what motivates most of us to post on social media: attention. It is well-documented that Likes and Shares give us a psychological boost, so it is hard to feel that this disappears in tragic circumstances. If we imagine someone is somehow “profiting” from posting traumatic images, this can inspire disgust. Fraustino even notes that posts with an image are significantly more likely to be clicked on, liked, or shared.

Yet, as Dr Kiwarn explains, Likes don’t simply make us happy on such occasions, they actually make us feel less alone. “In situations where people are sharing terrible information we may still appreciate likes, retweets, [and] shares as it helps to reinforce and validate our beliefs and position on the situation,” she says. “It tells us that others feel the same way, and so it is okay for us to feel this way.”

Fraustino also argues that these posts can be valuable, as they “can break through the noise and clutter and grab attention” and thereby bring awareness to a disaster issue. “As positive effects, emotion-evoking images can potentially increase empathy and motivation to contribute to relief efforts.”

The judgement

The common thread isn’t simply the accusation that such social media behaviours are “insensitive”, it is that there is an abundance of people ready to point the finger and criticise others, even – and especially – at a time when they should focus on their own grief. VICE writer Joel Golby sarcastically summed it up best in a single tweet: “please look out for my essay, 'Why Everyone's Reaction to the News is Imperfect (But My Own)', filed just now up this afternoon”.

“When already emotional other users see something which they don't perceive as quite right, they may use that opportunity to vent anger or frustration,” says Dr Kirwan, explaining that we are especially quick to judge the posts of people we don’t personally know. “We can be very quick to form opinions of others using very little information, and if our only information about a person is a post which we feel is inappropriate we will tend to form a stereotyped opinion of this individual as holding negative personality traits.

“This stereotype makes it easier to target them with hateful speech. When strong emotions are present, we frequently neglect to consider if we may have misinterpreted the content, or if the person's apparently negative tone was intentional or not.”

Fraustino agrees that people are attempting to reduce their own uncertainty or anxiety when assigning blame. “In a terror attack setting where emotions are high, uncertainty is high, and anxiety is high, blaming or scapegoating can relieve some of those negative emotions for some people.”

Amelia Tait is a technology and digital culture writer at the New Statesman.