Who are the trolls?

What we know about the men (and sometimes women) who spend their days trying to provoke a reaction on the internet.

What's the best definition of an internet troll? Here are two I like:

“A computer user who constructs the identity of sincerely wishing to be part of the group in question … but whose real intention is to cause disruption and/or trigger conflict for the purposes of their own amusement.”

--- Dr Claire Hardaker, academic researcher

The less famous of two people in a Twitter argument.                                                                                                            

--- @ropestoinfinity

Between them, they catch the complexity of the huge, sprawling phenomenon we've come to call trolling. For, as pedants will tell you, the name originally meant someone whose activities were irritating, but essentially harmless: one Guardian commenter confessed in a thread asking trolls to out themselves that he spent his time on Christian websites, calling Herbie: Fully Loaded blasphemous, because it involved a talking car. 

Now, the term is used much more broadly, to mean anyone who enrages, disrupts or threatens people over the internet. It's usually assumed that there is a simple power dynamic at work - good people get trolled by bad people. (The media loves this, because a campaign against a faceless, anonymous group that no one will admit to being a part of is the easiest campaign you'll ever run.) But it's not that easy. When a famous comedian gets mild abuse on Twitter, and retweets it to his followers, encouraging them to pile on, who's more at fault? If a person has ever said anything rude or offensive against about another person online, do they lose their right to complain about trolls?

The academic Claire Hardaker has proposed a useful taxonomy of trolls:

RIP trolls, who spend their time causing misery on memorial sites;

fame trolls, who focus all their energies on provoking celebrities;

care trolls, who purport to see abuse in every post about children or animals;

political trolls who seek to bully MPs out of office; and many others besides.

To these I would add two more: first, subcultural trolls - or "true" trolls - the ones who trawl forums full of earnest people and derail their conversations with silly questions, or hackers like "weev" who really work at being awful (he was involved with a troll collective known as the "Gay Nigger Association of America" and a hacking group called "Goatse Security"). And second, "professional trolls" or "trollumnists": writers and public figures like Samantha Brick and Katie Hopkins whose media careers are built on their willingness to "say the unsayable"; or rather, say something which will attract huge volumes of attention (albeit negative) and hits.

Although there is still relatively little research into trolling - I would recommend Hardaker's work if you are interested, along with that of US academic Whitney Phillips - we can begin to see a few patterns emerging.

Most of the high profile prosecuted cases in Britain have been of young men: 19-year-old Linford House, who burned a poppy in protest at "squadey cunts"; 25-year-old Sean Duffy, who posted offensive words and images on the Facebook sites of dead teenagers; 21-year-old Liam Stacey, who tweeted racist abuse about Fabrice Muamba while the footballer lay prone and close to death on the pitch; 17-year-old Reece Messer, who was arrested after telling Olympic diver Tom Daley "I'm going to drown you in the pool you cocky twat". Messer suffered from ADHD, and Duffy from a form of autism.

The stereotypical profile doesn't fit all abusive trolls, of course. Frank Zimmerman, who emailed Louise Mensch "You now have Sophie’s Choice: which kid is to go. One will. Count on it cunt. Have a nice day", was 60 when he was prosecuted in June 2012. (Zimmerman was an agoraphobic with mental health issues, which the judge cited when ruling that he would not face a custodial sentence.) Megan Meier committed suicide after being sent unpleasant messages by a Facebook friend called "Josh". Josh turned out to be Lori Drew, the mother of one of her friends.

Sub-cultural trolls often share a similar profile to abusive trolls: young, male and troubled. I asked Adrian Chen, the Gawker writer who has unmasked several trolls such as Reddit's Violentacrez (moderator of r/chokeabitch and r/niggerjailbait), if he had seen any common traits in the sub-cultural trolls he had encountered. He said:

These trolls are predominantly younger white men, although of course trolls of all gender/race/age exist (one of the trolls that has been popping up in my feed recently is Jamie Cochran aka "AssHurtMacFags" a trans woman from Chicago). They're bright, often self-educated. A lot seem to come from troubled backgrounds. They seem to come from the middle parts of the country [America] more than urban centers. 

There's this idea that trolls exist as Jekyll-and-Hyde characters: that they are normal people who go online and turn into monsters. But the biggest thing I've realised while reporting on trolls is that they are pretty much the same offline as online. They like to fuck with people in real life, make crude jokes, get attention. It's just that the internet makes all this much more visible to a bigger audience, and it creates a sort of feedback loop where the most intense parts of their personality are instantly rewarded with more attention, and so those aspects are honed and focused until you have the "troll" persona... I don't think you ever have a case where you show someone's real-life friends what they've been doing online and they would be completely surprised.

The issue of gender is worth raising, because although men and women are both targeted by abusive trolls, they seem to find women - particularly feminists - more fun to harass. When there are group troll attacks, male-dominated forums such as Reddit's anti-feminist threads or 4Chan's /b/ board are often implicated. The use of the spelling "raep" in several of the threats sent to Caroline Criado-Perez, and the words "rape train" suggest an organised, subcultural element, and Anita Sarkeesian reports that "Coincidentally whenever I see a noticeable uptick in hate and harassment sent my way there's almost always an angry reddit thread somewhere."

Just as there are social networks, so there are anti-social networks, where those who want to harass a given target can congregate. That has an important bearing on any idea of moderating or policing one network: it's harder to clean up Twitter when a co-ordinated attack on a tweeter can be arranged on another forum.

As for why would anyone do this? Well, anonymity is the reason that's usually given, but as Tom Postmes, a researcher at the University of Groningen, says: "It’s too simple, too straightforward, to say it turns you into an animal. In all the research online that we know of, anonymity has never had that effect of reducing self-awareness.” He suggests it might be more to do with the lack of consequences: after all, what percentage of people would steal, or lie, or drop litter, or if they knew they would not caught? 

Other researchers point to "disinhibition", where people feel less restrained and bound by social norms because they're communicating via a computer rather than face to face. Psychologist John Suller broke this down in a 2004 paper into several aspects, which Wired summarised as:

Dissociative anonymity ("my actions can't be attributed to my person"); invisibility ("nobody can tell what I look like, or judge my tone"); asynchronicity ("my actions do not occur in real-time"); solipsistic Introjection ("I can't see these people, I have to guess at who they are and their intent"); dissociative imagination ("this is not the real world, these are not real people"); and minimising authority ("there are no authority figures here, I can act freely").

Finally, US researcher Alice Marwick has a simple, if sad, answer for why online trolling exists:

"There’s the disturbing possibility that people are creating online environments purely to express the type of racist, homophobic, or sexist speech that is no longer acceptable in public society, at work, or even at home.”

If that's true, the abusive trolls are a by-product of how far we've come. Is that any comfort to their victims? I don't know. 

The "trollface" meme.

Helen Lewis is deputy editor of the New Statesman. She has presented BBC Radio 4’s Week in Westminster and is a regular panellist on BBC1’s Sunday Politics.

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Why are online jokes funnier without punctuation and capital letters?

Academics and social media users weigh in on Twitter’s most unexplained phenomenon. 

The first person to notice it did so in 2010. “Sometimes I think a twitter joke is funnier if you omit punctuation,” tweeted @zacharylittle on 2 April. He was a pioneer. It took two years for anyone else to express the same thought, but they did so in droves. “I like not using punctuation like commas on twitter because its somehow funnier lol,” said @chxrliesheen, sans apostrophe. “I never use punctuation on twitter and tumblr I just think its funnier ok,” exclaimed @julieamarch. From then until now, people have been constantly questioning the phenomenon, but there are still no answers.

Why exactly are Twitter jokes funnier when they have grammatical errors, discard punctuation, lack capital letters, or are misspelled?

“There is a frisson, or sense of pleasure, from playfulness in language,” Dr Deborah Tannen, a professor of linguistics at Georgetown University, tells me over email – in which she demonstrates some of this playfulness herself. “writing wihtout caps, proper punctation, and leaving misspellings uncorrected also feels like private communication, like whispered kjokes, and therefore has the same potential thrill.”

Dr Hugh Rabagliati, a Chancellor's Fellow at the School of Philosophy, Psychology, and Language Sciences at the University of Edinburgh, warns me that most of his knowledge on the subject comes from “spending too much time on Twitter, rather than any obvious academic work”. It is true that research into the area is lacking – books about “internet language” get outdated quickly, and seem to focus on email and chatrooms, rather than more modern social media. “The misspellings [on Twitter] are often beautifully calibrated, like a very subtle malapropism, and the grammar errors are designed to make familiar material feel out of kilter,” he says.

Sometimes humour is found when grandiose sentiments are contrasted with train-wreck grammar, he argues, whereas other times the language can be exclusionary and people share it to prove they “get” the joke.

Perhaps the most famous Twitter user who has mastered the technique of the misspelled tweet is Jonathan Sun. Sun has gained 168,000 followers posing as an “aliebn confuesed abot humamn lamgauge”, and is part of what is known as “weird Twitter”, a subset of the site where humour is surreal and often bolstered by misspellings, a lack of punctuation, and grammatical errors. But while “weird Twitter” takes it to the extreme, many other arguably “normal” Twitter users will uncap the start of their Tweets or the word “I”.

“i’m not really sure why but i’ve been going out of my way to un-cap for ages,” one anonymous Twitter user told me via a direct message on the site. “i recognise that it is a stupid waste of time, ive had partners mock me for it.” Possibly, they theorise, they do this because they used to edit copy as part of their job. “it could be a reaction to that, to be completely armchair psychology about it.”

Naomi Baron, a professor of linguistics at American University and author of Words Onscreen: The Fate of Reading in a Digital World reinforces this point. She argues that language users are always looking for ways to distinguish their voices and express emotion. “A bevy of authors – from the poet e.e. cummings to social media scholar danah boyd – have further personalised their identity by eschewing the normal capitalisations in their names,” she says. “When it comes to social networking sites such as Twitter, lack of capital letters lends a tone of informality that makes the messages feel more speech-like.”

It’s hard to admit that you’re deliberately making mistakes in order to look offhand, as you are essentially revealing you try-very-hard-to-look-like-you’re-not-trying-at-all. But Rebecca Reid, a 25-year-old journalist, admits this is why she used to uncap her tweets. “Honestly I literally thought it made me look cooler,” she says. “I saw my sister doing it, and she's a couple of years younger and very trendy, so I thought it was just what we were doing. So I copied her. This is so tragic from me. And after a while I realised that it wasn't making me seem edgy, it was making it seem like the shift button on my key board was broken.”

It is true that informality is important in written messages, as a 2015 study revealed that ending text messages with a full stop was perceived to be insincere, most likely because it is seen as a sign of aggression. Twitter jokes that are written similarly formally – with full stops and capital letters – might also seem insincere, or be less inviting or inclusive than those with deliberate mistakes, run-on sentences, or five-too-many exclamation marks.

“There's also a phenomenon that linguists have only started discussing in the last decade, called ‘Eggcorns’,” says Rabagliati. “Here the speaker has learned a misanalysed locution. The phenomenon is named from the case of a woman who had, all her life, misheard the word acorn as ‘eggcorn’. ‘To all intensive purposes’ is a similar error. These mistakes play on our fear that our knowledge of language might not be as robust as we want to believe – think about all those words that you've read, but never heard aloud. Plus, the errors are fun because they demand some backwards reasoning to reconstruct.” 

More academic research is needed for a final answer on the phenomenon, but one thing is certain. If uncapitalising things on Twitter is cool, writing an 800-word article about it certainly isn't. 

Amelia Tait is a technology and digital culture writer at the New Statesman.