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Metropolis now

Before the financial crisis, New York and London walked hand in hand as “the two greatest cities in

It is a warm May morning in London and Boris Johnson has just wandered into his mayoral press conference. He is surrounded by press officers, who appear to double as nannies. They lead him around and record his interviews with journalists, wary, perhaps, of his tendency to make gaffes. We are in the middle of a global recession, and Johnson is launching his economic development strategy for London. But despite the seriousness of the subject, there is a sense that the daily performance of being mayor - of shuttling around the city, opening things, riding trains and pontificating - is one long, wonderfully elaborate joke. A joke, crucially, that Johnson is in control of; the myth that he is a bumbling fool brilliantly disguises his political ambition. He plays the hapless clown, and has audiences following his every word, waiting for the punchline. As he takes to the stage, the crowd starts to laugh before he has spoken, like an audience at a comedy gig, expecting hilarity.

A few weeks later, in New York City, Michael Bloomberg walks into the room. We are in the basement of the Tweed Courthouse on Broadway - now home to the city's department of education. Mayor Bloomberg is flanked by security men and, as he enters, the band of noisy New York journalists falls silent, like an obedient class of schoolchildren. Bloomberg, the richest man in New York, with a personal fortune valued at $17.5bn, has a hushing effect. But he dismisses his intimidating wealth by saying: "I think the real answer is that if you have a good message, people are going to be responsive . . . It's not money, it's whether or not you have something of substance to say."

In London, Mayor Johnson's message begins, as always, with a joke: "I came here, of course, on my bicycle. I do that because unless you're completely insane, or devious, or a Liberal Democrat, there's no way you can fiddle your bike expenses." The audience erupts. He then extols the virtues of London's diversity - the prowess displayed in medical science, law and the creative industries. But it is a few days after the MPs' expenses scandal broke, and that's all anyone wants to talk about.

“I never claimed for a bath plug," Johnson says. "I never claimed for a moat." No longer an MP, he is able to distance himself from the news coming out of Westminster. "I find myself rather amazed by the whole thing."

Johnson stood down as the Conservative MP for Henley after he won the mayoral contest against Ken Livingstone in May 2008. The decision to run for mayor was, he said at the time, simple: "the opportunity is too great and the prize too wonderful to miss . . . the chance to represent London and speak for Londoners". Livingstone suggests that his motivations were more complex. "For Boris, this is just eight years he's got to get through without anything going wrong . . . It's always been about Boris: he's got his agenda, which is to be back in parliament in the middle of the next decade and succeed Cameron as prime minister."

At their respective press conferences, the two mayors fielded questions on an array of topics, but both were principally concerned with their city's economy. The recession, and the near-ruin of the global financial system, has clearly had a huge impact on London and New York. Wall Street and the Square Mile were the epicentres of the earthquake. Only months earlier, the two cities had seemed invincible. In May 2008, Bloomberg wrote: "We are - and here, please forgive the modesty of a New Yorker - the two greatest cities in the world . . . no two cities combine such staggeringly rich and diverse economic and cultural opportunities as New York and London."

Since the collapse of Lehman Brothers in September last year, the mayors have been forced to become defenders of their cities, fighting to restore their global pre-eminence. The question is how. Finance made London and New York great, but reliance on the banks also made them vulnerable when the system defaulted. In both cities, politics and money have always intertwined - a closeness that is played out in their geography. New York's City Hall, a grand, neoclassical building, is a short walk up Broadway from Wall Street. In London, the glassy barrel of City Hall squats on the south bank of the Thames, across the river from London's financial centre. From his office on the sixth floor, the mayor can see the gleaming towers of commerce - the old NatWest building, the Broadgate Tower, the Gherkin.

It isn't the first time that London and New York have been the settings for economic calamity. The Great Depression, provoked by the New York stock market crash in October 1929, led to soaring levels of unemployment in both cities (reaching 13.5 per cent in London by the early 1930s and 50 per cent in Harlem in 1932). In the 1970s, after years of strikes and civil unrest, New York was close to being bankrupt. A million people left the city to live in the gentler suburbs. London plunged in parallel, with unemployment reaching 400,000 in 1976. Mounds of rubbish filled the streets of both cities as refuse collectors went on strike.

Then, during the 1980s, the Thatcher-Reagan era of free-market fundamentalism, the cities changed again. According to the British historian Dominic Sandbrook, "You had the simultaneous growth of extreme wealth and extreme poverty", exemplified by "the grotesque contrast of Trump Tower going up in one part of Manhattan and people living out of cardboard boxes just a couple of streets away". Nowhere was this contrast more apparent, Sandbrook says, than in London and New York.

Tony Blair's government, elected in May 1997, wooed the City with even more fervour than the Thatcherites. London and New York grew exponentially, mostly as a result of the burgeoning success of their financial services. From 1999 to 2009, New York's financial services industry was responsible for roughly a quarter of the $1trn output of the regional economy, and generated 20 per cent of state income-tax revenues. Meanwhile, London's financial services grew to employ half a million people in the capital alone, contributing 11 per cent of the UK's total income tax. Financial institutions multiplied - the number of hedge funds, concentrated in London and New York, grew from 610 in 1990 to 9,462 in 2006.

By early 2007, the two cities had transformed into hubs of intense wealth, home to the growing ranks of multimillionaire financiers. Property prices had become grotesquely inflated: in London, luxury properties were selling at £18,000 a square metre; in New York, at £11,000 a square metre. The cities had responded relatively well to the terrorist attacks of 11 September 2001 and 7 July 2005. Their rivalry flourished, inflamed by the competition to host the 2012 Olympics. In March 2007, New York magazine depicted London and New York as figures wearing boxing gloves, battling it out for the global crown. Now, after the debilitating events of the past year, the terms of the battle are different. It will be up to the mayors to lead their cities in the race to recovery.

On 15 September 2008, the day that Lehman Brothers collapsed, Michael Bloomberg had been in office for six and a half years; Boris Johnson for just over four months. Bloomberg should have been coming to the end of his mayoral reign this year, but in October 2008 he amended New York's term limits law to allow him to run for a third term. The ballot is on 3 November.

The amendment was an audacious act of manoeuvring and Bloomberg is keen to ensure its success. He has spent $36m of his own money on his campaign so far this year. Asked in May if he felt his wealth in effect killed off the opposition, he said: "I don't know why it drowns out any honest debate . . . I'm spending my own money, so I'm not beholden to anybody." He has a point. Part of Bloomberg's appeal is the sense that he is self-made, able to pay himself a nominal $1 a year for the honour of doing the mayor's job. It also means he can distance himself from lobbyists and interest groups, focusing more on the pragmatic elements of the mayor's job than the political. Ken Livingstone, mayor of London from 2000 to 2008, worked closely with Bloomberg for six years. "He's only interested in what works. He's not an ideologist at all," he told me.

Johnson and Bloomberg first met as mayors on 9 May 2008 in London, a few days after Johnson had taken over at City Hall. Bloomberg presented Johnson with a Tiffany box containing a crystal apple; Johnson gave Bloomberg a shirt with the Tube map printed on it. Their styles are as different as their backgrounds. Johnson, although born in New York in 1964, with Turkish and German ancestry, comes across as aristocratically British, having been educated at Eton and Oxford. Bloomberg's beginnings were more modest. Born in 1942, he grew up in a Boston suburb in a middle-class Jewish family. He won a place to study electrical engineering at Johns Hopkins University, and paid his way by working as a parking attendant during the summers. In 1981, forced out of his bank job at Salomon Brothers after a merger, he started a financial information service, Bloomberg LP. He was "too pig-headed to go look" for a job, he has said, and thought it would be "fun to be an entrepreneur . . . I have an ego that tells me anything is possible if you work hard." The company now operates in 161 countries, has 275,000 subscribers and employs 10,000 people worldwide.

Where Bloomberg made his name and fortune from shrewd business, Johnson lasted a week at a management consultancy firm, LEK Consulting, before becoming a journalist at the Times, where he was sacked within a year for falsifying a quotation. After retreating to a local paper in Wolverhampton, he moved to the Daily Telegraph in 1987 and in 1999 became editor of the Spectator - a role he combined, sometimes erratically, with being an MP. Now, he writes a weekly column for the Telegraph, for which he is paid £250,000 a year (an amount he has described as "chicken feed"). Unlike Bloomberg, he has little chance of running a self-funded campaign for re-election; his original campaign was supported by hedge-fund managers and property developers.

For all their differences, the mayors are similarly upbeat about their recession-hit cities. In May, Bloomberg insisted that New York is “doing much better than people understand"; while Johnson said that parts of London's economy "are in credit-crunch denial". Both have engaged in "hamburger" economics - Johnson suggesting that, because of the weak pound, "hamburgers are cheaper in London than almost anywhere else on earth", and Bloomberg observing that people are ordering steaks again after slipping to burgers during the crunch. Both men try hard to sound as if they are in tune with the daily life of their cities. But they are also trying to sell. The mayors have to perform like political travel agents - relentlessly marketing the importance and vibrancy of the places they represent.

They also have to keep a sharp eye on each other. "We always say we're the financial capital of the world. London says that, too," Bloomberg said. "What we've got to do is worry about ourselves."

Johnson simply insisted: "We'll win!" But he was also happy to disparage his rival city: "I'm not going to draw invidious comparisons with New York's crime rate, but I merely point out that you have far less chance of being murdered on the streets of London than you do in New York." What both cities fear is a repeat of what happened in the 1970s: the mass exodus of a high-earning population, forced out by unemployment, leaving the cities to fester amid growing crime and poverty.

When it comes to policy, however, the cities appear to be going in very different directions. Two months after his economic strategy launch, Johnson was performing again, at the Royal Opera House in Covent Garden. He had gathered hundreds of business people and was
regaling them with jokes. But he was also sending out a message - namely, that a new EU draft directive on Alternative Investment Fund Management would gravely damage the private equity and hedge-fund industries in London (the directive seeks to limit the level of debt that these funds and firms can take on).

To those present, it was something of a revelation to hear a political leader explicitly defend firms that had become emblematic of an age of dangerous excess. Bob Wigley, former chairman of Merrill Lynch in Europe, said: "I think this is, in my memory, the first time the Mayor of London has taken a real, proactive interest in City affairs and the promotion of the City. That's a very important step."

Johnson made his allegiance to the City clear from the start of his term. As Anthony Browne, Johnson's director of policy, told me: "Boris doesn't need any prompting to defend financial services. He's not doing this out of any political convenience. In fact, if anything, it's politically inconvenient at this time, defending bankers."

A week after Lehman's collapsed, Johnson wrote a newspaper column defending the banks. The mayor acknowledged that some had been guilty of greed, but accused those critical of bankers as being propagators of "neo-socialist claptrap". He mentioned the "edge" London had gained over New York because of limited regulation. When I suggested to him that stricter regulation might be a necessary response to the crisis, he looked bemused. "You're saying regulation might be a good thing, and high tax might be a good thing and all the rest of it. You've got to be very, very careful that you don't try to solve the last problem by exacerbating or creating the next one. And that's very often what regulation does."

In January this year, in an interview with the Wall Street Journal, Johnson conceded that he had approached Bloomberg with an idea to form "an alliance against ill-thought [out] regulation". He was turned down. Yet it hasn't dampened his enthusiasm. Taxation and regulation may be under the control of central government, but Johnson sees it as his duty to lobby for London and to challenge government.

“You can jolly well make a fuss about it," he told me. "Nobody else is. Maybe the New Statesman can! Come on, Staggers! Come on, stick up for the people, for energy and enterprise!" And, quickly, we are joking again.

In New York, a more nuanced message emerged. I visited the deputy mayor, Robert Lieber, who is in charge of the city's economic development. "We're looking at other industries," he said. Straight-talking and energetic (he claimed never to use an alarm clock), Lieber worked at Lehman Brothers ("it was a great industry, a great firm; it's a tragedy what happened") before joining Bloomberg's team in 2007. He said he was determined to reduce New York's dependency on the financial sector: "I think the great thing about New York is that, while we're considered . . . a financial centre in the world, we do in fact have a diversified economy already."

Like Johnson, Lieber talked about tourism, fashion, medicine and academia - the city's various talents. But then he mentioned catching "the green bug". He estimates that through regulation and investment in green industries - construction, engineering, architecture - as many as 20,000 jobs will be created over the next few years. It is all part of a plan to make New York more liveable. “Crime rates are down to all-time low levels, [and] the streets are cleaner than they've ever been . . . We're making huge capital investments to improve schools so that people can choose to raise their families here, as opposed to moving out of the city."

Johnson, by contrast, is behind on the matter of greening his city. Browne admitted to me that "other cities have been making waves on this before us". As mayor, Johnson has launched tree-planting and cycling initiatives and, most recently, an initiative to boost local energy schemes through London boroughs. On 14 October, he said that he wanted "to position London as the world's leading low-carbon economy". Yet, before running for office, he was openly sceptical of the dangers of climate change. In 2006, he poked fun at the "growing world creed of global warming" - a position
he had to contradict in a speech to the Environment Agency in November 2008, when he described himself as "someone who used to write caustic articles about the religion of climate change". As Jenny Jones, a London Assembly member for the Green Party, said: "Climate change is a bit of a new idea for this mayor - he hasn't yet grasped how urgent it is."

Jones describes Johnson's record on green issues in office as "utterly shabby . . . I think he has rolled back the green agenda in London by probably a decade in some of the decisions that he's made." She is most concerned about transport - such as the decision to abandon the congestion charge expansion and the recent announcement that Tube and rail fares would rise again. But she also points out that he has lost ground on green industries. "Johnson took over an administration that was actually doing quite a lot. We were a world leader on adaptation and mitigation of climate change. He's just not picked up the reins on this. He doesn't get it."

Livingstone agrees, describing Johnson's lax approach to the environment as a "catastrophic mistake for our long-term economic interests". The former mayor worked with Bloomberg to set up the C40, a mechanism that brought together the leaders of the world's largest cities to tackle climate change. The first meeting took place in London in 2005, followed by another in New York in 2007. As the driving force behind the initiative, London held the chair. But that changed when Johnson became mayor. Of the 40 cities involved, only two (New York and London) were prepared to vote for him - the others had "read his writings", Livingstone explained to me. Johnson was quickly demoted to "honorary vice-chair", with the mayor of Toronto taking over the leadership. It was a terrible loss, Livingstone believes, both of status and of London's competitive advantage.

Johnson now says his administration is making progress on the environment. One plan is to create a "green enterprise district" in the Thames Gateway. But there seem to be inconsistencies. A concurrent idea is to build a new airport in the Thames Estuary. I asked his policy director how comfortably the green enterprise district would sit beside a new airport, imagining meetings on low-carbon technologies as planes power overhead (killing millions of birds in the process, campaigners claim). Browne scratched his stomach. "It's accepting reality that aviation is an environmental detriment, but it's almost certainly going to carry on increasing," he said. "We'd much prefer that it doesn't carry on increasing inside a west London suburb where lots of people live." A west London suburb - covering Richmond, Twickenham, Hammersmith and Fulham on the way to Heathrow - where a lot of Johnson's most vocal Tory voters live.

Exactly a year after the collapse of Lehman Brothers, Bloomberg and Johnson met again in New York. They gave a talk at Columbia University: "New York and London: Heading Back to the Top". There was the usual hilarity - Bloomberg gave Johnson a revenge gift of a hat, umbrella and tie
decorated with the New York subway map. Johnson taunted Bloomberg yet again about losing the Olympics. But he also took the opportunity to warn once more of the dangers of over-regulation, "however great our rage at the bankers may be". The purpose of the meeting was to present a united front ("We are in this together," said Bloomberg) but, in reality, the cities seem to be pulling apart.

One consequence of the financial crisis is the opportunity it offered London and New York to reinvent themselves. Their leaders could seek to re-create the booming, finance-dependent cities of the past decade, or imagine a new kind of city shaped by different priorities. Johnson has publicly made his choice, taking his strongest stand so far (apart from his war on bendy buses) in defence of hedge funds. His administration attempts to absolve the industry.

“It had nothing to do with them," Browne said, even though, for many, the collapse of three Paribas funds in August 2007 and Bear Stearns in March 2008 signalled the start of the financial crisis. In his Tory party conference speech on 5 October, Johnson, ever loyal, once again attacked the "banker bashers" who sought to undermine the City of London.

Bloomberg and Lieber seem to be on a more progressive path. After all, as Lieber said, they want to diversify so they are not as dependent on financial services. They believe that their city can grow in a new way, and it can remain a world leader through reinvention. Johnson, on the other hand, would prefer London to revert to its former so-called glory - a city with less regulation and a new airport. Given the past, it seems a strange kind of future.

Sophie Elmhirst is a contributing writer at the New Statesman

Sophie Elmhirst is features editor of the New Statesman

This article first appeared in the 26 October 2009 issue of the New Statesman, New York / London

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism