Scroungers, fraudsters and parasites: how media coverage affects our view of benefit claimants

The public discourse of welfare in the UK seems to be caught in a vicious circle, where the media, politicians and public feed into each other.

In 1942 Beveridge set out a plan for a system of social security which would be free of the stigma associated with earlier forms of public assistance.

Seventy years later, it would be hard to argue that benefit stigma has disappeared. On the contrary, outlandish slurs against benefit claimants as a group have become an accepted part of the political language, and the default setting for public attitudes is widely seen as one of suspicion and resentment. As one disabled claimant described it:  

There’s that awful feeling that people are watching you… even just your neighbours, because there is just this feeling of just, sort of unpleasantness.

An unemployed claimant sums up the dominant public view of people on benefits:

Parasites, skivers, work-shy, lazy, stupid, feckless…                                                                                          

Those quotations come from focus groups we conducted alongside a specially commissioned poll and analysis of media coverage for our report "Benefits stigma in Britain", commissioned by the charity Elizabeth Finn Care. Our aim was to provide a map of stigma as it exists today and to understand the factors behind it.

One of the key findings from the survey is that British people do not generally believe that claiming benefits is something that people should be ashamed of – only a small minority agree strongly when asked, "would you yourself be ashamed to claim benefits?" (About 10 per cent). It is not benefit receipt itself which attracts stigma, but beliefs about how "deserving" claimants are – how great their need is, how responsible they are for their situation, whether they have worked in the past or will work in the future.

But how do members of the public, including benefit claimants themselves, arrive at opinions about how deserving claimants are in general? It is sometimes assumed that views are a transparent expression of personal experience – as when politicians uncritically retail grievances against claimants they have heard on the doorstep. Alternatively, negative attitudes are sometimes written off as an expression of pure prejudice or ideology. Both of these approaches ignore the role that second-hand information is likely to play when people make judgements about how deserving claimants are.

To see how important secondary sources of information such as the media can be, consider this finding from our survey. We asked claimants of sickness and disability benefits how visible their conditions were in a range of social contexts – being seen in the street, meeting someone properly, knowing someone quite well and so on. Only 21 per cent of claimants said that their condition would be obvious to someone in the street.  

This indicates just how thin the information available to assess deservingness can be, which will tend to make information from other sources more important. So what sort of information about claimants do people receive from the media? Using a database of 6,600 national press articles between 1995-2011, we quantified the use of language about such aspects as "fraud" or "need", and the appearance of specific themes such as "never worked/hasn't worked for very long time", "better off on benefits" and so on. 

Perhaps the most striking finding was an extraordinarily disproportionate focus on benefit fraud: some 29 per cent of news stories across all titles referenced fraud over the period. Bear in mind that DWP’s estimate of fraud across all benefits is 0.7 per cent. We also looked at the sort of stories which referenced fraud: not surprisingly a large share were tabloid stories based on individual cases, but perhaps more surprisingly, a large majority originated in the Westminster policy process – stories based on statements by ministers and MP's, select committee reports, statements from think-tanks and pressure groups and so on. If the UK media seems to have a strange obsession with benefit fraud, this reflects the obsessions of the political class.

It seems that the disproportionate focus on fraud in the press affects the public’s perceptions of deservingness, because people supplement the limited information from direct experience with information derived from the media. In our survey we asked respondents to estimate how many claims were outright fraudulent. This showed the British public believes that one in four out of work claimants is committing fraud – and this seems highly consistent with the level of media coverage of benefits. There is also a striking relationship between the amount of news coverage of fraud in particular titles and the estimated fraud levels among readers of those titles, illustrated in the chart below.

Sources: Mori survey for Elizabeth Finn Care report; 20 per cent sample of articles in media database for Elizabeth Finn Care report. Click for big

This brings us back to our starting point: it is perceived deservingness which drives benefit stigma, and public discourse around social security in the UK seems almost to be designed to make claimants seem undeserving. This is not just about fraud, but also about other sources of "undeservingness". In fact, over recent years fraud has become less dominant in critical coverage of benefits, yielding to a language of "non-reciprocity" or "scrounging" (terms such as "handout", "feckless", "something for nothing"). We find similar trends in the content of articles: in more recent years (post-2003) the press has devoted somewhat less space to fraud and a lot more to people who (it is held) shouldn’t be claiming for reasons other than fraud. We also see significant increases in the use of such well-worn stigmatising themes as large families, anti-social behaviour and claimants who have never worked.

Source: Consistent set of UK national titles (Times, Guardian, Independent, Mail, Mirror) from media database for Elizabeth Finn Care report.

We believe the report offers strong evidence that the public discourse about welfare has an impact on the public’s beliefs about benefit claimants – including the beliefs of claimants themselves, who in our focus groups were keen to distance themselves from "scroungers". And in the case of benefit fraud, the evidence suggests that it is the politics of welfare which drives disproportionate press coverage.

A particularly worrying aspect is that there now seems to be a feedback loop between politics, media coverage and public attitudes: over the last three years politicians of all parties have sought to calibrate their statements to reflect what they say members of the public have told them (call it the "Gillian Duffy effect").

In other words, the public discourse of welfare in the UK seems to be caught in a vicious circle. That was an eventuality Beveridge never anticipated when he set out his plan for a stigma-free social security system.  

Only 21% of disability benefit claimants describe their condition as visible. Photograph: Getty Images

Ben Baumberg is a Lecturer at the University of Kent and co-editor of the collaborative blog Inequalities, Kate Bell works mainly at Child Poverty Action Group, and Declan Gaffney is a policy consultant specialising in social security, labour markets and equality. Together they published "Benefits stigma in Britain".

Photo: Martin Whitfield
Show Hide image

Labour MP for East Lothian Martin Whitfield: "I started an argument and ended up winning an election"

The former primary school teacher still misses home. 

Two months ago, Martin Whitfield was a primary school teacher in Prestonpans, a small town along the coast from Edinburgh. Then he got into an argument. It was a Saturday morning shortly after the snap election had been called, and he and other members of the local Labour party began discussing a rumour that the candidate would be an outsider.

“I started an argument that this was ridiculous, we couldn’t have a candidate helicoptered in,” he recalls. He pointed out that one of the main issues with the Scottish National Party incumbent, the economist and journalist George Kerevan, was that he was seen as an outsider.

“I kept arguing for an hour and a half and people started gently moving away,” he jokes. “About two days later I was still going on, and I thought enough’s enough.” 

He called Iain Gray, the Scottish Labour veteran, who interrupted him. “He said, 'Right Martin, are you going to put up or shut up?’ So I filled in the forms.

"Then I had to have a very interesting conversation with my wife.”

One successful election campaign later, he is sitting in the airy, glass-roofed atrium of Westminster’s Portcullis House. Whitfield has silver hair, glasses, and wears a Labour-red tie with his shirt. He looks every bit the approachable primary school teacher, and sometimes he forgets he isn’t anymore. 

I ask how the school reacted to his election bid, and he begins “I have”, and then corrects himself: “There is a primary four class I had the pleasure to teach.” The children wanted to know everything from where parliament was, to his views on education and independence. He took unpaid leave to campaign. 

“Actually not teaching the children was the hardest thing,” he recalls. “During the campaign I kept bumping into them when I was door-knocking.”

Whitfield was born in Newcastle, in 1965, to Labour-supporting parents. “My entire youth was spent with people who were socialists.”

His father was involved in the Theatre Workshop, founded by the left-wing director Joan Littlewood. “We were part of a community which supported each other and found value in that support in art and in theatre,” he says. “That is hugely important to me.” 

He trained as a lawyer, but grew disillusioned with the profession and retrained as a teacher instead. He and his wife eventually settled in Prestonpans, where they started a family and he “fought like mad” to work at the local school. She works as the marketing manager for the local theatre.

He believes he won his seat – one of the first to be touted as a possible Labour win – thanks to a combination of his local profile, the party’s position on independence and its manifesto, which “played brilliantly everywhere we discussed it”. 

It offered hope, he says: “As far as my doorstep discussion in East Lothian went, some people were for and against Jeremy Corbyn, some people were for and against Kezia Dugdale, but I didn’t find anyone who was against the manifesto.”

Whitfield’s new job will mean long commutes on the East Coast line, but he considers representing the constituency a “massive, massive honour”. When I ask him about East Lothian, he can’t stop talking.

“MPs do tend to say ‘my constituency’s a microcosm’, but it really is Scotland in miniature. We have a fishing industry, crabs and lobsters, the agricultural areas – the agricultural soil is second to none.” The area was also historically home to heavy industry. 

After his first week in Westminster, Whitfield caught the train back to Scotland. “That bit when I got back into East Lothian was lovely moment,” he says. “I was home.”

Julia Rampen is the digital news editor of the New Statesman (previously editor of The Staggers, The New Statesman's online rolling politics blog). She has also been deputy editor at Mirror Money Online and has worked as a financial journalist for several trade magazines. 

0800 7318496