Scroungers, fraudsters and parasites: how media coverage affects our view of benefit claimants

The public discourse of welfare in the UK seems to be caught in a vicious circle, where the media, politicians and public feed into each other.

In 1942 Beveridge set out a plan for a system of social security which would be free of the stigma associated with earlier forms of public assistance.

Seventy years later, it would be hard to argue that benefit stigma has disappeared. On the contrary, outlandish slurs against benefit claimants as a group have become an accepted part of the political language, and the default setting for public attitudes is widely seen as one of suspicion and resentment. As one disabled claimant described it:  

There’s that awful feeling that people are watching you… even just your neighbours, because there is just this feeling of just, sort of unpleasantness.

An unemployed claimant sums up the dominant public view of people on benefits:

Parasites, skivers, work-shy, lazy, stupid, feckless…                                                                                          

Those quotations come from focus groups we conducted alongside a specially commissioned poll and analysis of media coverage for our report "Benefits stigma in Britain", commissioned by the charity Elizabeth Finn Care. Our aim was to provide a map of stigma as it exists today and to understand the factors behind it.

One of the key findings from the survey is that British people do not generally believe that claiming benefits is something that people should be ashamed of – only a small minority agree strongly when asked, "would you yourself be ashamed to claim benefits?" (About 10 per cent). It is not benefit receipt itself which attracts stigma, but beliefs about how "deserving" claimants are – how great their need is, how responsible they are for their situation, whether they have worked in the past or will work in the future.

But how do members of the public, including benefit claimants themselves, arrive at opinions about how deserving claimants are in general? It is sometimes assumed that views are a transparent expression of personal experience – as when politicians uncritically retail grievances against claimants they have heard on the doorstep. Alternatively, negative attitudes are sometimes written off as an expression of pure prejudice or ideology. Both of these approaches ignore the role that second-hand information is likely to play when people make judgements about how deserving claimants are.

To see how important secondary sources of information such as the media can be, consider this finding from our survey. We asked claimants of sickness and disability benefits how visible their conditions were in a range of social contexts – being seen in the street, meeting someone properly, knowing someone quite well and so on. Only 21 per cent of claimants said that their condition would be obvious to someone in the street.  

This indicates just how thin the information available to assess deservingness can be, which will tend to make information from other sources more important. So what sort of information about claimants do people receive from the media? Using a database of 6,600 national press articles between 1995-2011, we quantified the use of language about such aspects as "fraud" or "need", and the appearance of specific themes such as "never worked/hasn't worked for very long time", "better off on benefits" and so on. 

Perhaps the most striking finding was an extraordinarily disproportionate focus on benefit fraud: some 29 per cent of news stories across all titles referenced fraud over the period. Bear in mind that DWP’s estimate of fraud across all benefits is 0.7 per cent. We also looked at the sort of stories which referenced fraud: not surprisingly a large share were tabloid stories based on individual cases, but perhaps more surprisingly, a large majority originated in the Westminster policy process – stories based on statements by ministers and MP's, select committee reports, statements from think-tanks and pressure groups and so on. If the UK media seems to have a strange obsession with benefit fraud, this reflects the obsessions of the political class.

It seems that the disproportionate focus on fraud in the press affects the public’s perceptions of deservingness, because people supplement the limited information from direct experience with information derived from the media. In our survey we asked respondents to estimate how many claims were outright fraudulent. This showed the British public believes that one in four out of work claimants is committing fraud – and this seems highly consistent with the level of media coverage of benefits. There is also a striking relationship between the amount of news coverage of fraud in particular titles and the estimated fraud levels among readers of those titles, illustrated in the chart below.

Sources: Mori survey for Elizabeth Finn Care report; 20 per cent sample of articles in media database for Elizabeth Finn Care report. Click for big

This brings us back to our starting point: it is perceived deservingness which drives benefit stigma, and public discourse around social security in the UK seems almost to be designed to make claimants seem undeserving. This is not just about fraud, but also about other sources of "undeservingness". In fact, over recent years fraud has become less dominant in critical coverage of benefits, yielding to a language of "non-reciprocity" or "scrounging" (terms such as "handout", "feckless", "something for nothing"). We find similar trends in the content of articles: in more recent years (post-2003) the press has devoted somewhat less space to fraud and a lot more to people who (it is held) shouldn’t be claiming for reasons other than fraud. We also see significant increases in the use of such well-worn stigmatising themes as large families, anti-social behaviour and claimants who have never worked.

Source: Consistent set of UK national titles (Times, Guardian, Independent, Mail, Mirror) from media database for Elizabeth Finn Care report.

We believe the report offers strong evidence that the public discourse about welfare has an impact on the public’s beliefs about benefit claimants – including the beliefs of claimants themselves, who in our focus groups were keen to distance themselves from "scroungers". And in the case of benefit fraud, the evidence suggests that it is the politics of welfare which drives disproportionate press coverage.

A particularly worrying aspect is that there now seems to be a feedback loop between politics, media coverage and public attitudes: over the last three years politicians of all parties have sought to calibrate their statements to reflect what they say members of the public have told them (call it the "Gillian Duffy effect").

In other words, the public discourse of welfare in the UK seems to be caught in a vicious circle. That was an eventuality Beveridge never anticipated when he set out his plan for a stigma-free social security system.  

Only 21% of disability benefit claimants describe their condition as visible. Photograph: Getty Images

Ben Baumberg is a Lecturer at the University of Kent and co-editor of the collaborative blog Inequalities, Kate Bell works mainly at Child Poverty Action Group, and Declan Gaffney is a policy consultant specialising in social security, labour markets and equality. Together they published "Benefits stigma in Britain".

Getty
Show Hide image

Lord Empey: Northern Ireland likely to be without government for a year

The former UUP leader says Gerry Adams is now in "complete control" of Sinn Fein and no longer wants to be "trapped" by the Good Friday Agreement

The death of Martin McGuinness has made a devolution settlement in Northern Ireland even more unlikely and has left Gerry Adams in "complete control" of Sinn Fein, the former Ulster Unionist leader Reg Empey has said.

In a wide-ranging interview with the New Statesman on the day of McGuinness’ death, the UUP peer claimed his absence would leave a vacuum that would allow Adams, the Sinn Fein president, to consolidate his hold over the party and dictate the trajectory of the crucial negotiations to come. Sinn Fein have since pulled out of power-sharing talks, leaving Northern Ireland facing the prospect of direct rule from Westminster or a third election in the space of a year. 

Empey, who led the UUP between and 2005 and 2010 and was briefly acting first minister in 2001, went on to suggest that, “as things stand”, Northern Ireland is unlikely to see a return to fully devolved government before the inquiry into the Renewable Heat Incentive scheme is complete -  a process which could take up to a year to complete.

“Adams is now in complete control of Sinn Fein,” he said, adding that it remained unclear whether McGuinness’ successor Michelle O’Neill would be “allowed to plough an independent furrow”. “He has no equal within the organisation. He is in total command of Sinn Fein, and that is the way it is. I think he’s even more powerful today than he was before Martin died – by virtue of there just being nobody there.”

Asked what impact the passing of McGuinness, the former deputy first minister and leader of Sinn Fein in the north, would have on the chances of a devolution settlement, Empey, a member of the UUP’s Good Friday Agreement negotiating delegation, said: “I don’t think it’ll be positive – because, for all his faults, Martin was committed to making the institutions work. I don’t think Gerry Adams is as committed.

Empey added that he believed Adams did not want to work within the constitutional framework of the Good Friday Agreement. In a rebuke to nationalist claims that neither Northern Ireland secretary James Brokenshire nor Theresa May can act as honest or neutral brokers in power-sharing negotiations given their reliance on the DUP’s eight MPs, he said: “They’re not neutral. And they’re not supposed to be neutral.

“I don’t expect a prime minister or a secretary of state to be neutral. Brokenshire isn’t sitting wearing a hat with ostrich feathers – he’s not a governor, he’s a party politician who believes in the union. The language Sinn Fein uses makes it sound like they’re running a UN mandate... Gerry can go and shout at the British government all he likes. He doesn’t want to be trapped in the constitutional framework of the Belfast Agreement. He wants to move the debate outside those parameters, and he sees Brexit as a chance to mobilise opinion in the republic, and to be seen standing up for Irish interests.”

Empey went on to suggest that Adams, who he suggested exerted a “disruptive” influence on power-sharing talks, “might very well say” Sinn Fein were “’[taking a hard line] for Martin’s memory’” and added that he had been “hypocritical” in his approach.

“He’ll use all of that,” he said. “Republicans have always used people’s deaths to move the cause forward. The hunger strikers are the obvious example. They were effectively sacrificed to build up the base and energise people. But he still has to come to terms with the rest of us.”

Empey’s frank assessment of Sinn Fein’s likely approach to negotiations will cast yet more doubt on the prospect that devolved government might be salvaged before Monday’s deadline. Though he admitted Adams had demanded nothing unionists “should die in a ditch for”, he suggested neither party was likely to cede ground. “If Sinn Fein were to back down they would get hammered,” he said. “If Foster backs down the DUP would get hammered. So I think we’ve got ourselves a catch 22: they’ve both painted themselves into their respective corners.”

In addition, Empey accused DUP leader Arlene Foster of squandering the “dream scenario” unionist parties won at last year’s assembly election with a “disastrous” campaign, but added he did not believe she would resign despite repeated Sinn Fein demands for her to do so.

 “It’s very difficult to see how she’s turned that from being at the top of Mount Everest to being under five miles of water – because that’s where she is,” he said. “She no longer controls the institutions. Martin McGuinness effectively wrote her resignation letter for her. And it’s very difficult to see a way forward. The idea that she could stand down as first minister candidate and stay on as party leader is one option. But she could’ve done that for a few weeks before Christmas and we wouldn’t be here! She’s basically taken unionism from the top to the bottom – in less than a year”.

Though Foster has expressed regret over the tone of the DUP’s much-criticised election campaign and has been widely praised for her decision to attend Martin McGuinness’ funeral yesterday, she remains unlikely to step down, despite coded invitations for her to do so from several members of her own party.

The historically poor result for unionism she oversaw has led to calls from leading loyalists for the DUP and UUP – who lost 10 and eight seats respectively – to pursue a merger or electoral alliance, which Empey dismissed outright.

“The idea that you can weld all unionists together into a solid mass under a single leadership – I would struggle to see how that would actually work in practice. Can you cooperate at a certain level? I don’t doubt that that’s possible, especially with seats here. Trying to amalgamate everybody? I remain to be convinced that that should be the case.”

Accusing the DUP of having “led unionism into a valley”, and of “lashing out”, he added: “They’ll never absorb all of our votes. They can try as hard as they like, but they’d end up with fewer than they have now.”

Patrick Maguire writes about politics and is the 2016 winner of the Anthony Howard Award.