What went wrong with the Playstation 4 launch?

What was revealed (and what wasn't) shows Sony desperately clinging to a business in disarray.

Sony introduced the PlayStation 4 yesterday, sort of.

Over the course of a two-hour event, the company demonstrated ten in-development games, including new instalments in the Killzone, Infamous and Final Fantasy franchises, a port of Diablo 3, and several all-new titles.

It also showed off the new controller for the console, an upgrade of the Dual Shock 3 featuring a touch pad in the centre and a new dedicated "share" button. Much of the non-game portion of the presentation was focused on some of those new social features: the share button will let you put videos and screenshots of games online, as well as stream live games. The latter is done in collaboration with Facebook and Ustream, and Sony are calling it "the first social network with streaming".

The company also showed off a few nifty features, like an instant suspend/resume function, and the ability to carry on playing games on the handheld PS Vita with a "remote play" option.

But what they didn't show was more notable. We still don't know how much the new console will cost, when exactly it will be released (though the plans are for the "holiday season"), or how much games will cost. We also don't know what the console will have internally, beyond an "x86 processor" (which covers nearly every home PC processor since 1978), 8GB of RAM and a "massive" hard-drive, and nothing at all about what the actual console looks like.

While launching a console without actually revealing the console is probably the most laughable element of the press conference, the more worrying aspect for Sony was the silence on many of its online functions. It is widely accepted that the Playstation 3 dropped the ball on online gaming in the last generation. Its free services were an attempt to compete with Microsoft's subscription Xbox Live offering on price, but they fell down in too many aspects. There was scant cross-title integration, voice chat remained infrequent, in-game online services were limited, and few improvements were made over the lifetime of the console.

Without hearing much about those features, it's not clear whether or not Sony has learned from its mistakes this time around. Similarly, the company didn't discuss multimedia features in any great depth. The one area the PS3 has definitively led the field on is its integration with streaming services and home media libraries, getting access to iPlayer over three years before the Xbox 360 did. Similarly, the console's integrated Blu-ray player and hard-drives made it far more useful as an all-round home-entertainment system. It remains to be seen if Sony can come up with comparable advantages this generation.

But there are deeper problems raised by the PS4 launch. The first is a refrain which is being heard increasingly frequently: an uncritical gaming press is getting embarrassing. Everyone wants videogame journalists to be enthusiasts, because there's little worse than reading someone who hates games pontificating on them. But that ought not translate into enthusiasm for everything: a bad console, or bad launch, should be noted as such.

Buzzfeed's Joe Bernstein had a look back at the launch of the Wii U, now generally thought to have been an incredibly underwhelming launch, and found similar problems to what has happened today. Notes of caution were few and far between, and Bernstein concludes:

I wish Wii U had more good games, and that the handheld peripheral wasn't so obviously a mistake. But this is an instinct that people who aspire to cover games honestly for a wide audience need to be incredibly aware of, and vigilant about either acknowledging or suppressing. Because this is exactly the reason that game journalists failed to see plainly what an insufficient product the Wii U was going to be for months after its release, and perhaps forever. Nintendo has earned an enormous reservoir of positive feelings from gamers (and game/tech journalists) who grew up on their wonderful products. People want Nintendo to succeed. It is telling that the people who were clear-eyed about the Wii U — investors and consumers — both had money on the line. Significant purchasing decisions have a way of turning beliefs into questions.

The broader problem is that the entire console model is under attack. Steady increases in the processing power of the consoles themselves are having diminishing returns when it comes to what the games can actually do. At the same time, with each boost in graphics quality, the cost of developing a big-budget title goes up, as does the number of sales needed to break even. The industry is torn between the gimmicky success of the Wii with mainstream markets and doubling down on the hobbyist sector, leading to strange contortions like the fact that the new PS4 controller has a touchpad and motion sensing.

While the top end is spiralling into a world of inflated budgets and shrinking returns, the bottom end is being eaten away by casual gaming, on smartphones and online. More and more developers, disillusioned by the world of AAA console development, are retreating to this market, where they can actually take control again. And it's not even casual gaming: Super Hexagon, which launched on the iPhone, is about as hardcore as it comes.

Sony's PS4 launch offers no answers as to how it intends to fight any of these trends, instead doubling down on more pixels, more sequels, more RAM and processing power and hard-drive space. The games that come out for it will undoubtedly be impressive; and many of them may even be fun. But the overall impression is of a company in denial, and a fanbase uneasily averting their eyes.

The DualShock 4 controller. Photograph: SCEA

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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Young people want big ideas – that's why I refuse to dumb down Radio 4

My week, from finding a way through the fog to getting the quarterly audience figures.

I walk to work through Regent’s Park, when possible accompanied by my dogs, which my husband then collects on his bike ride and takes home. If there is time we have coffee together in the small hut just before the inner circle. This is a good way to listen to the Today programme, I find, as I can keep one ear in, achieve a rational, critical detachment and still enjoy the birds, and then add the other ear if a strong interview demands immersion, or take both out altogether when despair creeps up. On the subject of Today, I hope to have some fun with Sarah Sands, whom we have just appointed as the programme’s new editor; it’s good to see an experienced woman brought in at a senior level to the BBC.

 

A winter’s tale

The park through the seasons has become something of an addiction, measured out by inspired planting of appropriate annuals, the names of which I note and discuss with the gardeners when I dare interrupt them.

Memorable events occur quite frequently during this walk: I once stumbled upon a proposal of marriage involving a beautiful young woman who once had worked for me; an elderly Chinese gentleman practises t’ai chi regularly at a certain spot and I imagine talking to him about the changes he has seen in his lifetime back home. I have seen a rare green woodpecker on the grass pecking boldly in plain sight, and hopeless ducks, silent, puffed up, marooned in the fountains, unable to find their way back to the ponds, so close by.

At the start of winter, while walking home one day, I got stuck in the park, with a group of other stragglers, as the gates locked with the onset of darkness. Rather than retreating the way I had come, I accepted the offer (from a rather good-looking stranger) of a lift down from the top of the gate. The atmosphere then was alive, exhilarating, with crowds heading for the Frieze Masters marquee. How different it all is now, in 2017. There’s a new mood, a new American president, a new era.

 

Musical interlude

Recently, Roger Vignoles – the glorious pianist and a close friend – was playing, as he often does, in a lunchtime concert recorded for Radio 3 around the corner from Broadcasting House at the Wigmore Hall, with the baritone Roddy Williams. French songs: Fauré, Poulenc, Honegger, with a handful from Caplet (the latter quite new to me). All thoughts of politics fled, giving way to “L’adieu en barque”, set late one summer’s day on the river, a moment to clear the fog, both within and enveloping us that day in London.

I left an hour later in clear sunshine, feeling smug because we have commissioned Roddy’s Choral ­History of Britain for Radio 4 later this year.

 

Power trip

Waiting for coffee to brew, I was discussing Book of the Week with Gill Carter, commissioning assistant on this slot, when my drama commissioner, Jeremy Howe, put his head round the door. “Clarke Peters (yes, the one from The Wire) is here reading The Underground Railroad for Book at Bedtime.” Assured, deep tones rang out from a tiny studio on the third floor. “I have to keep stopping,” he said, as I thanked him.

Who could not be overcome by this story of slavery and bravery at this moment in American history? I am so glad to bring it to listeners this month. “Can you help?” the producer pleaded as we left. “We’re about to be thrown out of the studio.” That’s real power, I thought, as ten minutes later Jeremy had conjured up the extra time.

Clarke Peters will be back in the autumn with a series about the real history of black music in the UK which, he says, is little understood.

 

Culture and anarchy

This is the time of year when we launch the commissioning round calling for big ideas for next year. It’s a humbling thing to stand in our beloved art-deco Radio Theatre in front of hundreds of programme-makers, hoping that they will be inspired to bring “the best which has been thought and said in the world” (my guiding principle from Matthew Arnold).

I try on these occasions to lay out a little of how I see the shape of the world in the commissioning period ahead. This year the Loneliness of the Long-Distance Runner overcame me. Better perhaps simply to outline the way we commissioned the first week of 2017 to catch the mood. T S Eliot, more or less all New Year’s Day, read by the formidable Jeremy Irons, raised an echo of the Thirties, then a factual series of considerable documentaries across the week described The New World, followed by writers around the globe Imagining the New Truth.

Finally, inspired by Twelfth Night and the spirit of misrule, the comedy writer John Finnemore, one of our favourites, took over as the Lord of Misrule himself.

The imaginative world and writers have never been more needed. Whether it is truth or post-truth, I suspect that dramatic, imagined and creative truth when properly achieved is probably the nearest we can ever get to truth itself.

 

Tuning in

It’s the week of Rajar. These are quarterly audience figures for radio. In the past few months, they tell us, over 11 million people have listened each week to BBC Radio 4, setting new records. Just under half are below our average age of 56 and 1.5 million are under 35. At the moment we seem to have over two million weekly visitors to the website and roughly 20 million monthly global downloads.

Who says young people don’t want intelligent content? Who says that dumbing down is the only way to attract big audiences? We at Radio 4 try to be all about smartening up. We mark Rajar Day (whether the numbers are up or down) with cake, so I make my way to Paul for two tarts, pear and blueberry this time.

Gwyneth Williams is the controller of BBC Radio 4

This article first appeared in the 16 February 2017 issue of the New Statesman, The New Times