Arriva plc is principally engaged in the provision of transportation services across 12 countries in Europe. It provides a range of transport services, including buses, trains, commuter coaches and water buses, in various 12 European countries, namely, Czech Republic, Denmark, Germany, Hungary, Italy, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden and the UK. The company has classified its business operations through four reportable segments, namely, as UK Trains, Mainland Europe, Central and UK Bus. It derives major part of revenues in the form of non-passenger services like government contracts. The company is headquartered at Sunderland, the UK.Arriva plc was acquired by Deutsche Bahn on 27 August 2010.
In 2009, CrossCountry, the train operator and a part of the Arriva group, has launched m-ticket service. This service enables customers to order on-line and get tickets over mobiles.