Ms Brown, most recently assistant vice president for customer service operations at CSX, has served in leadership roles in service design with emphasis on analysis and budgets related to passenger service and facilities shared with other railroads.

Ms Brown new responsibilities will include service planning, operations research, network planning and joint facilities, and advanced engineering.

Additionally, Susan Arko has been named as assistant vice president of customer service operations, succeeding Mr Brown. Mr Arko will report to Cindy Sanborn, vice president and chief transportation officer.

Will Ms Brown's experience benefit the company?

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