The two companies have worked well together for 18 years and this latest renewal also includes an expansion to support Ricoh’s recent growth following the integration of its wholly owned companies Infotec UK and IKON UK.

Following a competitive tender, CEVA maintains responsibility for providing a two-tier service from Ricoh’s strategic distribution center in Wellingborough, Northamptonshire. The operation involves scheduled 48 hour distribution of office equipment to dealers and order fulfillment to end users, which includes installation of machinery at customers’ premises and a demonstration of the machines’ basic functions.

The logistics firm operates a specialized vehicle fleet to transport Ricoh’s products, which have air suspension brakes, interior vehicle padding and load restraint systems to ensure that the carefully calibrated machines arrive in pristine condition.

CEVA also utilizes Powermate units, stair-climbing equipment, to reduce the need for manual handling of bulky and heavy machines. Once the machine is in place CEVA removes and recycles unwanted packaging as appropriate.

Andy Fitt, senior vice president of contract logistics for CEVA in UK & Ireland, said: “We are very proud of our long-standing relationship with Ricoh and we look forward to identifying further ways to add value to their business. The renewal is testimony that Ricoh recognizes our commitment to operations excellence.”

Mark Robinson, operations director at Ricoh UK, said: “CEVA has always displayed a partnership approach by working closely with the Ricoh UK Supply Chain Management team to ensure we provide a world class solution to their customers. The contract extension is a direct result of the high performance and excellent standards continually achieved by CEVA.”

How far this contract extension will benefit CEVA?

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