IBM has said that the service helps to quickly identify and address potential outages and bottlenecks that threaten application availability before impacting end-users' notice. When the service detects a potential problem - such as running out of resource capacity - it automatically alerts IT operations and displays the relevant information in a dashboard to help analyze and correct the issue.

Using IBM's autonomic computing capabilities, the service can be programmed to automate certain tasks that enable the affected system to 'self-heal' when faced with certain issues. IBM also provides these service management capabilities as on-premise software, managed services and software appliances.

Al Zollar, general manager of IBM Tivoli, said: “With digital information as the lifeblood of more organizations, even the smallest companies or divisions consider the data center's functionality mission-critical.

“With this new service, IBM is delivering our smartest data center software in which businesses choose and pay for what they need. It's so easy that we expect most companies can sign up for it on Monday and have it running by Friday. The simplicity is an attractive addition to our service management portfolio.”

Will this move benefit IBM?

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