For Grupo Gigante's corporate headquarters and its subsidiaries, Gigante Grupo Inmobiliario, The Home Store and Tiendas Super Precio, IBM will be responsible for fully managing and monitoring the information technology (IT) infrastructure under two managed service modes, applications and infrastructure.

IBM's full outsourcing solution for Grupo Gigante includes infrastructure services components for equipment and server hosting, help desk activation, distributed computing services, on-site support services, data center security and disaster recovery planning.

IBM will carry out the preventive, corrective and evolutionary maintenance services of the Group's key business processes, including its customer/supplier portal and its central Enterprise Resources Planning system, with support for all financial, administrative, commercial, logistic, operating and HR processes, as well as in-store support. Support will be based on high service levels that will enable the client to increase its responsiveness to incidents and application requirements.

Miguel Ambrosi, distribution sector executive at IBM Mexico, said: “Services offered to Grupo Gigante will be based on the premise of delivering client value through smarter technologies, competitive technical solutions and more efficient work processes enabling improved enterprise resource planning.”

Adrian Valencia, chief information officer of Grupo Gigante, said: “Relying on the support of a solutions and research center like that offered by IBM at its Guadalajara IT Campus provides us with the opportunity to test new solutions that facilitate strategic business decision-making and bring more efficiency to our day-to-day operations. It is important for the Group to know that its IT infrastructure is in the hands of trusted experts. IBM has earned our trust over years of shared work.”

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