We've been ignoring the power of sound for far too long

Graeme Harrison, Executive Vice President of Marketing for Biamp Systems, reports on the influence soundscapes can have on the health of individuals and the economy.

While reading the piece it may aid your concentration to listen to this sample from the Sound Agency...  

Since our earliest days, sound has helped us avoid predators and provided us with a depth of awareness about our surroundings that no other sense can match. However, it’s hard to argue that sound plays quite the same role in our lives that it once did – the buildings and structures that make up our cities and house us in our everyday lives are designed almost entirely using visual aesthetics, with sound coming in as an afterthought at best.

To some extent, this blindness (or deafness) to the impact that sound has on us has become even more serious in the modern day. As populations continue to expand we’re living in a world that is steadily becoming noisier. Research from the World Health Organisation has found that regular exposure to noise levels of just 50dB is enough to increase blood pressure, leading to a higher risk of heart attacks (as a point of reference average noise level in a busy office or classroom can exceed 65dB). Then, once you get to hospital, the battle continues as standard hospital wards are now being recorded with noise volumes as high as 92dB - nearly double the acceptable standard.

On the other hand, silence is not the solution. The complete absence of noise is just as unnatural. What you’re listening to now is a generative sound installation that Glasgow Airport trialled in its departures terminal – the scheme was put in place to try to sooth passengers in a potentially stressful environment. In this case researchers found that travellers admitted to feeling more relaxed, even in cases where they hadn’t realised the soundscape was playing. And perhaps more surprisingly, retailers noticed an uplift in sales during the trial, with some periods seeing an increase of nearly 10 per cent in passenger spending. 

The Glasgow case study is far from the only example of how sound can have a powerful effect on behaviour. Across the Atlantic, in the town of Lancaster, California, they experienced a 15 per cent drop in reported crime after the local mayor installed a birdsong-based soundscape in the downtown area. Organisations including the London Underground are following this lead expecting similar gains – when tube stations, including Brixton and Clapham North, noted decreased levels of violence following the introduction of classical music.

So what’s the secret to these experiences? And how far does the potential stretch? Sound may no longer as important for warning us of predators as in the past but, as the research suggests, risks still exist. It’s clear that taking control of local soundscapes can have a positive effect, avoiding the aggravation of uncontrolled noise and offering tangible benefits such as improved health and behaviour of those in the surrounding area. We need to begin constructing our sound environments as carefully as we would the façade and interiors of our buildings. Improving sound design isn’t about bringing home cinema to life, or turning amps up to 11, but is something that can be of real value to our society, health, and economy.

For more information, please see the whitepaper ‘Building in Sound’ which can be found here.

Glasgow Airport - where soundscapes led to an upturn in sales of 10 per cent. Photograph: Getty Images.
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BHS is Theresa May’s big chance to reform capitalism – she’d better take it

Almost everyone is disgusted by the tale of BHS. 

Back in 2013, Theresa May gave a speech that might yet prove significant. In it, she declared: “Believing in free markets doesn’t mean we believe that anything goes.”

Capitalism wasn’t perfect, she continued: 

“Where it’s manifestly failing, where it’s losing public support, where it’s not helping to provide opportunity for all, we have to reform it.”

Three years on and just days into her premiership, May has the chance to be a reformist, thanks to one hell of an example of failing capitalism – BHS. 

The report from the Work and Pensions select committee was damning. Philip Green, the business tycoon, bought BHS and took more out than he put in. In a difficult environment, and without new investment, it began to bleed money. Green’s prize became a liability, and by 2014 he was desperate to get rid of it. He found a willing buyer, Paul Sutton, but the buyer had previously been convicted of fraud. So he sold it to Sutton’s former driver instead, for a quid. Yes, you read that right. He sold it to a crook’s driver for a quid.

This might all sound like a ludicrous but entertaining deal, if it wasn’t for the thousands of hapless BHS workers involved. One year later, the business collapsed, along with their job prospects. Not only that, but Green’s lack of attention to the pension fund meant their dreams of a comfortable retirement were now in jeopardy. 

The report called BHS “the unacceptable face of capitalism”. It concluded: 

"The truth is that a large proportion of those who have got rich or richer off the back of BHS are to blame. Sir Philip Green, Dominic Chappell and their respective directors, advisers and hangers-on are all culpable. 

“The tragedy is that those who have lost out are the ordinary employees and pensioners.”

May appears to agree. Her spokeswoman told journalists the PM would “look carefully” at policies to tackle “corporate irresponsibility”. 

She should take the opportunity.

Attempts to reshape capitalism are almost always blunted in practice. Corporations can make threats of their own. Think of Google’s sweetheart tax deals, banks’ excessive pay. Each time politicians tried to clamp down, there were threats of moving overseas. If the economy weakens in response to Brexit, the power to call the shots should tip more towards these companies. 

But this time, there will be few defenders of the BHS approach.

Firstly, the report's revelations about corporate governance damage many well-known brands, which are tarnished by association. Financial services firms will be just as keen as the public to avoid another BHS. Simon Walker, director general of the Institute of Directors, said that the circumstances of the collapse of BHS were “a blight on the reputation of British business”.

Secondly, the pensions issue will not go away. Neglected by Green until it was too late, the £571m hole in the BHS pension finances is extreme. But Tom McPhail from pensions firm Hargreaves Lansdown has warned there are thousands of other defined benefit schemes struggling with deficits. In the light of BHS, May has an opportunity to take an otherwise dusty issue – protections for workplace pensions - and place it top of the agenda. 

Thirdly, the BHS scandal is wreathed in the kind of opaque company structures loathed by voters on the left and right alike. The report found the Green family used private, offshore companies to direct the flow of money away from BHS, which made it in turn hard to investigate. The report stated: “These arrangements were designed to reduce tax bills. They have also had the effect of reducing levels of corporate transparency.”

BHS may have failed as a company, but its demise has succeeded in uniting the left and right. Trade unionists want more protection for workers; City boys are worried about their reputation; patriots mourn the death of a proud British company. May has a mandate to clean up capitalism - she should seize it.