Disabled and on the Work Programme: "Cold calling companies for 8 to 16 hours a week"

"Life is already extremely limited for me, but with the pressure of the Work Programme, I've just felt a lot more hopeless – about either getting a job or just feeling happy and well again."

Ross has bowel disease and depression. He’s 33 and living at home with his parents. He can’t afford the rent or bills and, eighteen months since being put onto the Work Programme – the Government’s welfare-to-work scheme – is still unemployed.

“My mental health’s suffered due to the treatment I've received and my physical problems are still with me,” he tells me.“No job vacancies were ever given to me.”

Ross is one of tens of thousands of people with disabilities and long-term sickness who have been forced onto the Work Programme but who have not found a job – many on employment and support allowance (ESA), and who, like Ross, had been told their out-of-work disability benefit would be cut or removed if they did not take part.

The Work Programme has been a failure even for the unemployed who do not have health conditions. Last week it emerged that some of the biggest firms involved have been penalised for poor performance: almost eight out of 10 unemployed people on the programme for two years had failed to get a long-term job.

The picture is even bleaker for the disabled and long-term sick. According to new data, more than 93% of disabled people put onto the Work Programme are not finding long-term work. Just 6.8% of those referred to the scheme in the latest three months have found employment.

Despite this, the Conservative Party conference launched with George Osborne’s pledge to practice “tough love” on the people who, having gone through the Work Programme, are still unemployed. Yesterday, it emerged the disabled and long-term sick would not be exempt from being penalised for the scheme’s failure. Leaked documents show Iain Duncan Smith is seeking ways to give jobcentre staff more powers to make people on ESA undergo further tasks to prove they are “trying as hard as possible to get back into work.” This includes forcing people with serious health conditions that have been judged as ‘time-limited’, to take up any offer of work. Department of Work and Pensions staff would be given the power to strip the disabled or sick of their benefits if they refused.

Ross was mandatorily enrolled on the Work Programme in January 2012, after his two-year-limited ESA had timed out. He was given the option of trying Work Choice, the scheme said to be designed specifically for people with disabilities and long-term conditions.  

“It was simply getting me to cold call companies for 8 to 16 hours a week,” he says of the reality. “An occasional meeting with the Work Choice advisers would allow me to hand over a list of the employers called, when, what happened and who I talked to.” It was the extent of the ‘support’ he received.

A DWP report released earlier this summer acknowledged that the Government had significantly underestimated the extra barriers to work many people like Ross, forced onto the programme, face. It suggested that, despite private Work Programme contractors being offered higher payments for finding jobs for harder to place clients, such as those with a disability, instead of giving them more attention, they have given them less.

“When I was on the Work Programme, I received no help,” Ross confirms. “I had occasional appointments which were only ever about getting me to do search for vacancies on their computers and fill in forms. My interactions with them in the five months before I left consisted of about two face to face appointments with an adviser and several jobsearch appointments where I was put in front of a computer and told to look for vacancies.” 

Ross tells me that from his induction onwards he was treated as if he was a JSA claimant and, as such, was given no acknowledgement that his illnesses meant he needed additional help.

“All the information they gave [including sanctions] was for JSA claimants,” he says. “The rules for those on ESA are different and they didn't give that information out at all. In fact they seemed to be confused as to the difference between the two groups.”

“No-one ever tried to understand the way my health impacted on my ability to find and retain work,” he says. “From the start it was clear I was simply being squeezed into a generic system that took no account of my needs and offered no real advice or support.” 

This lack of understanding was not only of detriment to his ability to find work but his ability to hold onto his benefits. As the DWP report disclosed back in the summer, the Work Programme’s model of ‘conditionality’ and ‘sanctioning’ – where a person has their benefits withdrawn for increasing periods of time – is particularly cruel to people who are disabled or ill. They are often unable to avoid being sanctioned because they cannot physically or mentally comply with the conditions they have to meet.

Ross asked at one of his adviser interviews what would happen if his disability prevented him from attending an appointment, either the day or so before or on the morning of one.

“They were very evasive and simply said it would be a problem,” he says. “They expected me to come in regardless or simply be sanctioned. I don't know how I could manage that if I were sat on the toilet or in bed with agonising gut pain or moving bowels. It left me very distressed.”

Such elements of the Work Programmetook its toll on Ross’s mental health, not only creating problems but also exacerbating existing ones.

“It's made me a lot more anxious,” he says.

In his old job working in the Scottish Government, Ross dealt comfortably with the public but says he now feels tension when having to speak to people, either on the phone, in person, or even writing a letter.

“[The experience has] tired me enormously and made me less trusting, less able to talk to people without a fear of what they will say and what they will do,” he says. “My depression got worse as I simply withdrew more. Life is already extremely limited for me, but with the pressure of the Work Programme, I've just felt a lot more hopeless – about either getting a job or just feeling happy and well again. I'm still on medication for my depression and had hoped to be weaning myself off them by now. But there's no chance while the Work Programme keeps making things worse for me.”

“Pressuring people into working, under the threat of losing their benefits, often serves to exacerbate their mental health problems, pushing them even further from the job market,” Paul Farmer, Chief Executive of Mind tells me. “Currently there’s still too little specialised support available and too much focus on sanctions and conditionality. People with mental health problems face significant barriers to finding and staying in work, such as stigma from employers, and often dealing with an invisible and fluctuating condition. The Government should be ensuring they provide tailored support to help people find appropriate employment.”

According to a new YouGov poll by right-wing think tank Policy Exchange, the public is rather in favour of workfare schemes instead – and has little interest in exempting people on grounds of disability or mental health. 75% said people who were ‘mentally disabled’ (judged fit) should be made to work unpaid for their benefits. 78% said the same about people with physical disabilities. 

It was a useful foundation to Osborne and Duncan Smith’s new measures, with Osborne, buoyed by apparent public and party support, pledging yesterday to force the long-term unemployed to take on unpaid work, accept a full-time unemployment programme, or attend the jobcentre every day.

It’s for people like Ross to deal with the practicalities, like affording to get to the jobcentre daily in the first place. For him, the Work Programme brought increased financial problems.

“Even though the Work Programme reimbursed me for the travel expenses of going into their offices, it was sometimes difficult to find the bus fare in the first place,” he says. “Once they ran out of petty cash and I had to wait until my next appointment to get the money back. That was nothing to them but really difficult for me.”

“I worry deeply about how I can pay for interviews and even how I can afford to pay my way when I do get a job,” he tells me. “The Work Programme offers no financial help with that, but what am I supposed to do until my first pay cheque comes in? None of those issues were acknowledged by the Work Programme and they made no effort to help with them.”

Ross has watched this week as the contractor that failed him, Ingeus, has been declared as one of the Work Programme’s better performing firms – and given more contracts as a reward. It doesn’t create much hope for the scheme’s future.

A year and a half on, Ross is back where he started. Though with increased anxiety and even less clear assistance in place.

“Last year, I was told that my status on the Work Programme had been switched from mandatory to voluntary due to my recent Work Capability Assessment [the test to see if I was fit for work]. They later claimed that was not the case,” he tells me. “I'm probably due to be mandated back to the Work Programme some time soon as I was given another period off it before Job Centre Plus would refer me back. The JCP, DWP and WP have lacked clarity over every issue I've asked them about.”

“I'm still on benefits receiving no help whatsoever,” Ross adds.

This week, the Government has confirmed their idea of help: when the forced Work Programme fails, try some forced unpaid work.

Jobseekers queue at their local Jobcentre Plus. Image: Getty

Frances Ryan is a journalist and political researcher. She writes regularly for the Guardian, New Statesman, and others on disability, feminism, and most areas of equality you throw at her. She has a doctorate in inequality in education. Her website is here.

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Theresa May’s stage-managed election campaign keeps the public at bay

Jeremy Corbyn’s approach may be chaotic, but at least it’s more authentic.

The worst part about running an election campaign for a politician? Having to meet the general public. Those ordinary folk can be a tricky lot, with their lack of regard for being on-message, and their pesky real-life concerns.

But it looks like Theresa May has decided to avoid this inconvenience altogether during this snap general election campaign, as it turns out her visit to Leeds last night was so stage-managed that she barely had to face the public.

Accusations have been whizzing around online that at a campaign event at the Shine building in Leeds, the Prime Minister spoke to a room full of guests invited by the party, rather than local people or people who work in the building’s office space.

The Telegraph’s Chris Hope tweeted a picture of the room in which May was addressing her audience yesterday evening a little before 7pm. He pointed out that, being in Leeds, she was in “Labour territory”:

But a few locals who spied this picture online claimed that the audience did not look like who you’d expect to see congregated at Shine – a grade II-listed Victorian school that has been renovated into a community project housing office space and meeting rooms.

“Ask why she didn’t meet any of the people at the business who work in that beautiful building. Everyone there was an invite-only Tory,” tweeted Rik Kendell, a Leeds-based developer and designer who says he works in the Shine building. “She didn’t arrive until we’d all left for the day. Everyone in the building past 6pm was invite-only . . . They seemed to seek out the most clinical corner for their PR photos. Such a beautiful building to work in.”

Other tweeters also found the snapshot jarring:

Shine’s founders have pointed out that they didn’t host or invite Theresa May – rather the party hired out the space for a private event: “All visitors pay for meeting space in Shine and we do not seek out, bid for, or otherwise host any political parties,” wrote managing director Dawn O'Keefe. The guestlist was not down to Shine, but to the Tory party.

The audience consisted of journalists and around 150 Tory activists, according to the Guardian. This was instead of employees from the 16 offices housed in the building. I have asked the Conservative Party for clarification of who was in the audience and whether it was invite-only and am awaiting its response.

Jeremy Corbyn accused May of “hiding from the public”, and local Labour MP Richard Burgon commented that, “like a medieval monarch, she simply briefly relocated her travelling court of admirers to town and then moved on without so much as a nod to the people she considers to be her lowly subjects”.

But it doesn’t look like the Tories’ painstaking stage-management is a fool-proof plan. Having uniform audiences of the party faithful on the campaign trail seems to be confusing the Prime Minister somewhat. During a visit to a (rather sparsely populated) factory in Clay Cross, Derbyshire, yesterday, she appeared to forget where exactly on the campaign trail she was:

The management of Corbyn’s campaign has also resulted in gaffes – but for opposite reasons. A slightly more chaotic approach has led to him facing the wrong way, with his back to the cameras.

Corbyn’s blunder is born out of his instinct to address the crowd rather than the cameras – May’s problem is the other way round. Both, however, seem far more comfortable talking to the party faithful, even if they are venturing out of safe seat territory.

Anoosh Chakelian is senior writer at the New Statesman.

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