Five questions answered on Barclays’ plan to review its overdraft fees and charges

The breakdown.

Barclays bank has announced that it plans to conduct an unprecedented review of its overdraft fees and charges faced by 12 million of its current account customers. We answer five questions on the planned review.

What particular aspects will Barclays be looking at?

A key part of this new campaign will look at Barclays’ overdraft pricing.

The bank is already trialling a text alert service which alerts tens of thousands of customer when they are about to go into the red.

This service alone has cost the bank £1.5m in lost fees and is likely to be extended.

Why is Barclays conducting this review?

It is thought to be an attempt to improve its reputation after a being handed out a series of fines.

The bank has recently admitted it is likely to suffer a £50m fine for its Qatari bailout.

It was revealed recently that the bank failed to declare it paid £322 million to the Qataris for bailing the bank out in 2008.

It also said that it may have to compensate 300,000 personal loan customers who were given the wrong paperwork for five years. 

The bank also came last in an ethical poll by campaigners Move Your Money, scoring just four out of 100 for its honesty and service.

How will the bank work out its new policy?

Earlier this month the bank launched a ‘Your Bank’ initiative asking customers to give honest feedback.

So far 250,000 people have got in touch.

A new overdraft policy will be worked out over the next 90 to 120 days.

How much does the bank currently charge its customers who go overdrawn?

It charges £88 for savers that persistently fall into an unauthorised overdraft during the month. However, the more common charge is £22 which usually occurs when a payment takes a customer into their unauthorized overdraft and another subsequent payment is made.

What has the Barclay’s Chief Executive said?

Speaking to The Telegraph, Ashok Vaswani, Barclays' retail and business banking chief executive said: "I'm going through the business with a fine toothcomb. We want to de-risk the business and clean up any sins of the past."

"The biggest one for me is overdrafts. I'm going to do a full grass roots review of our overdraft proposition. We know that this has been a problem which is why we have already launched the text alert systems in real time.

"I firmly believe that once a customer has been given the opportunity to save £22 they will say to themselves: "This bank is looking out for me".

Photograph: Getty Images

Heidi Vella is a features writer for Nridigital.com

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Appreciate the full horror of Nigel Farage's pro-Trump speech

The former Ukip leader has appeared at a Donald Trump rally. It went exactly as you would expect.

It is with a heavy heart that I must announce Nigel Farage is at it again.

The on-again, off-again Ukip leader and current Member of the European Parliament has appeared at a Donald Trump rally to lend his support to the presidential candidate.

It was, predictably, distressing.

Farage started by telling his American audience why they, like he, should be positive.

"I come to you from the United Kingdom"

Okay, good start. Undeniably true.

"– with a message of hope –

Again, probably quite true.

Image: Clearly hopeful (Wikipedia Screenshot)

– and optimism.”

Ah.

Image: Nigel Farage in front of a poster showing immigrants who are definitely not European (Getty)

He continues: “If the little people, if the real people–”

Wait, what?

Why is Trump nodding sagely at this?

The little people?

Image: It's a plane with the name Trump on it (Wikimedia Commons)

THE LITTLE PEOPLE?

Image: It's the word Trump on the side of a skyscraper I can't cope with this (Pixel)

THE ONLY LITTLE PERSON CLOSE TO TRUMP IS RIDING A MASSIVE STUFFED LION

Image: I don't even know what to tell you. It's Trump and his wife and a child riding a stuffed lion. 

IN A PENTHOUSE

A PENTHOUSE WHICH LOOKS LIKE LIBERACE WAS LET LOOSE WITH THE GILT ON DAY FIVE OF A PARTICULARLY BAD BENDER

Image: So much gold. Just gold, everywhere.

HIS WIFE HAS SO MANY BAGS SHE HAS TO EMPLOY A BAG MAN TO CARRY THEM

Image: I did not even know there were so many styles of Louis Vuitton, and my dentists has a lot of old copies of Vogue.

Anyway. Back to Farage, who is telling the little people that they can win "against the forces of global corporatism".

 

Image: Aaaaarggghhhh (Wikipedia Screenshot)

Ugh. Okay. What next? Oh god, he's telling them they can have a Brexit moment.

“... you can beat Washington...”

“... if enough decent people...”

“...are prepared to stand up against the establishment”

Image: A screenshot from Donald Trump's Wikipedia page.

I think I need a lie down.

Watch the full clip here:

Stephanie Boland is digital assistant at the New Statesman. She tweets at @stephanieboland