Five questions answered on Ofcom’s broadband changes

Is it really going to change things that much?

Independent regulator and competition authority for the UK, Ofcom, has proposed new measures that they say will improve broadband deals for consumers. We answer five questions about the proposal.

What are the main proposals Ofcom is making?

In order to promote competition among providers and pass on savings to the customer, the regulatory body is proposing to cut the costs paid by broadband providers when switching customers, as well as shortening the minimum length of contracts.

It wants to cut the cost of switching to between £10 and £15, as well as reducing the minimum contract length to one month.

Currently, providers who use BT's superfast Openreach network must pay BT £50 if they want to switch a customer on to their service.

What has prompted these proposals?

In a recent report, Ofcom stated that upgrading from regular broadband connections to superfast – which is delivered through fibre-optic cables – was cheaper and is becoming increasingly popular. However, it said that switching from one user to another is expensive.

What has BT said about Ofcom’s proposals?

In a statement BT, which offers the BT superfast Openreach network, said it welcomed the plan: "We are pleased that Ofcom is maintaining pricing freedom for Openreach's fibre products.

"BT has already accepted a long payback period for its fibre deployment and its wholesale fibre prices - which are amongst the lowest in Europe - reflect this".

What do the experts say?

Marie-Louise Abretti broadband expert at, speaking to the BBC said: "Targeting the market at wholesale level - offering monetary savings to broadband providers that are switching people - means it'll be up to ISPs [internet service providers] to make sure that cost savings are passed on to their customers.

"And with providers potentially saving up to £40 per customer, per switch, Ofcom must ensure this happens. We'd hope this move will see often hefty set-up fees scrapped, or at least reduced."

How many people in the UK currently use superfast broadband?

Only around 13 per cent of the UK has superfast broadband connection.

Photograph: Getty Images

Heidi Vella is a features writer for

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Labour tensions boil over at fractious MPs' meeting

Corbyn supporters and critics clash over fiscal charter U-turn and new group Momentum. 

"A total fucking shambles". That was the verdict of the usually emollient Ben Bradshaw as he left tonight's Parliamentary Labour Party meeting. His words were echoed by MPs from all wings of the party. "I've never seen anything like it," one shadow minister told me. In commitee room 14 of the House of Commons, tensions within the party - over the U-turn on George Osborne's fiscal charter and new Corbynite group Momentum - erupted. 

After a short speech by Jeremy Corbyn, shadow chancellor John McDonnell sought to explain his decision to oppose Osborne's fiscal charter (having supported it just two weeks ago). He cited the change in global economic conditions and the refusal to allow Labour to table an amendment. McDonnell also vowed to assist colleagues in Scotland in challenging the SNP anti-austerity claims. But MPs were left unimpressed. "I don't think I've ever heard a weaker round of applause at the PLP than the one John McDonnell just got," one told me. MPs believe that McDonnell's U-turn was due to his failure to realise that the fiscal charter mandated an absolute budget surplus (leaving no room to borrow to invest), rather than merely a current budget surplus. "A huge joke" was how a furious John Mann described it. He and others were outraged by the lack of consultation over the move. "At 1:45pm he [McDonnell] said he was considering our position and would consult with the PLP and the shadow cabinet," one MP told me. "Then he announces it before 6pm PLP and tomorow's shadow cabinet." 

When former shadow cabinet minister Mary Creagh asked Corbyn about the new group Momentum, which some fear could be used as a vehicle to deselect critical MPs (receiving what was described as a weak response), Richard Burgon, one of the body's directors, offered a lengthy defence and was, one MP said, "just humiliated". He added: "It looked at one point like they weren't even going to let him finish. As the fractious exchanges were overheard by journalists outside, Emily Thornberry appealed to colleagues to stop texting hacks and keep their voices down (within earshot of all). 

After a calmer conference than most expected, tonight's meeting was evidence of how great the tensions within Labour remain. Veteran MPs described it as the worst PLP gathering for 30 years. The fear for all MPs is that they have the potential to get even worse. 

George Eaton is political editor of the New Statesman.