Five questions answered on Ofcom’s broadband changes

Is it really going to change things that much?

Independent regulator and competition authority for the UK, Ofcom, has proposed new measures that they say will improve broadband deals for consumers. We answer five questions about the proposal.

What are the main proposals Ofcom is making?

In order to promote competition among providers and pass on savings to the customer, the regulatory body is proposing to cut the costs paid by broadband providers when switching customers, as well as shortening the minimum length of contracts.

It wants to cut the cost of switching to between £10 and £15, as well as reducing the minimum contract length to one month.

Currently, providers who use BT's superfast Openreach network must pay BT £50 if they want to switch a customer on to their service.

What has prompted these proposals?

In a recent report, Ofcom stated that upgrading from regular broadband connections to superfast – which is delivered through fibre-optic cables – was cheaper and is becoming increasingly popular. However, it said that switching from one user to another is expensive.

What has BT said about Ofcom’s proposals?

In a statement BT, which offers the BT superfast Openreach network, said it welcomed the plan: "We are pleased that Ofcom is maintaining pricing freedom for Openreach's fibre products.

"BT has already accepted a long payback period for its fibre deployment and its wholesale fibre prices - which are amongst the lowest in Europe - reflect this".

What do the experts say?

Marie-Louise Abretti broadband expert at uSwitch.com, speaking to the BBC said: "Targeting the market at wholesale level - offering monetary savings to broadband providers that are switching people - means it'll be up to ISPs [internet service providers] to make sure that cost savings are passed on to their customers.

"And with providers potentially saving up to £40 per customer, per switch, Ofcom must ensure this happens. We'd hope this move will see often hefty set-up fees scrapped, or at least reduced."

How many people in the UK currently use superfast broadband?

Only around 13 per cent of the UK has superfast broadband connection.

Photograph: Getty Images

Heidi Vella is a features writer for Nridigital.com

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“I felt very lonely”: addressing the untold story of isolation among young mothers

With one in five young mothers lonely “all the time”, it’s time for employers and services to step up.

“Despite having my child with me all the time, I felt very lonely,” says Laura Davies. A member of an advisory panel for the Young Women’s Trust, she had her son age 20. Now, with a new report suggesting that one in five young mums “feels lonely all the time”, she’s sharing her story.

Polling commissioned by the Young Women’s Trust has highlighted the isolation that young motherhood can bring. Of course, getting out and about the same as you did before is never easy once there’s a young child in the picture. For young mothers, however, the situation can be particularly difficult.

According to the report, over a quarter of young mothers leave the house just once a week or less, with some leaving just once a month.

Aside from all the usual challenges – like wrestling a colicky infant into their jacket, or pumping milk for the trip with one hand while making sure no-one is crawling into anything dangerous with the other – young mothers are more likely to suffer from a lack of support network, or to lack the confidence to approach mother-baby groups and other organisations designed to help. In fact, some 68 per cent of young mothers said they had felt unwelcome in a parent and toddler group.

Davies paints what research suggests is a common picture.

“Motherhood had alienated me from my past. While all my friends were off forging a future for themselves, I was under a mountain of baby clothes trying to navigate my new life. Our schedules were different and it became hard to find the time.”

“No one ever tells you that when you have a child you will feel an overwhelming sense of love that you cannot describe, but also an overwhelming sense of loneliness when you realise that your life won’t be the same again.

More than half of 16 to 24-year-olds surveyed said that they felt lonelier since becoming a mother, with more than two-thirds saying they had fewer friends than before. Yet making new friends can be hard, too, especially given the judgement young mothers can face. In fact, 73 per cent of young mothers polled said they’d experienced rudeness or unpleasant behaviour when out with their children in public.

As Davies puts it, “Trying to find mum friends when your self-confidence is at rock bottom is daunting. I found it easier to reach out for support online than meet people face to face. Knowing they couldn’t judge me on my age gave me comfort.”

While online support can help, however, loneliness can still become a problem without friends to visit or a workplace to go to. Many young mothers said they would be pleased to go back to work – and would prefer to earn money rather than rely on benefits. After all, typing some invoices, or getting back on the tills, doesn’t just mean a paycheck – it’s also a change to speak to someone old enough to understand the words “type”, “invoice” and “till”.

As Young Women’s Trust chief executive Dr Carole Easton explains, “More support is needed for young mothers who want to work. This could include mentoring to help ease women’s move back into education or employment.”

But mothers going back to work don’t only have to grapple with childcare arrangements, time management and their own self-confidence – they also have to negotiate with employers. Although the 2003 Employment Act introduced the right for parents of young children to apply to work flexibly, there is no obligation for their employer to agree. (Even though 83 per cent of women surveyed by the Young Women’s Trust said flexible hours would help them find secure work, 26 per cent said they had had a request turned down.)

Dr Easton concludes: “The report recommends access to affordable childcare, better support for young women at job centres and advertising jobs on a flexible, part-time or job share basis by default.”

Stephanie Boland is digital assistant at the New Statesman. She tweets at @stephanieboland