Windows 8 has upset a lot of people

Users find themselves fruitlessly looking in the desktop’s bottom-left corner for a start button, like a confused bear hallucinating a salmon.

Wikipedia has it that a psychiatrist, hired to listen in to calls made to Coca-Cola’s customer hotline in 1985, found that customers sounded more like they were discussing the death of a family member than their feelings regarding soft drinks.

The calls, made at a rate of 1,500 a day, were almost exclusively about New Coke; the new formula for Coca-Cola released in April of that year, and intended as a sort of Hiroshima Bombing to end the “cola wars” with Pepsi.

New Coke was the brainchild of Roberto Goizueta, the Cuban executive who became CEO of Coca-Cola in 1980, and who promised his company there would be no sacred cows on his watch – including the formulation of the company’s drinks.

Goizueta’s moment of towering corporate hubris was invoked by the FT today, as a benchmark against which to measure Microsoft’s decision to change “key aspects” of its Windows 8 software for a hasty new launch of the product later this year.

To boil it down to basics, Windows 8 has upset a lot of people by cheating the sense of Pavlovian association by which they learnt to use a PC.

It boots to a colourful tablet-style start screen packed with squares representing apps, and only gives way to a familiar Windows 7 desktop upon prodding and poking. Furthermore, the opening of certain apps (as opposed to desktop-based programmes – Windows 8 uses both) again invokes fullscreen, tablet-style visuals rather than good old familiar red-"x"-in-the-corner-style windows.

Users find themselves fruitlessly looking in the desktop’s bottom-left corner for a start button, like a confused bear hallucinating a salmon.

Nevertheless, anything learnt can be just as easily unlearnt, and those who have persevered with the system tell me it is fast, stable and really quite easy to manoeuvre – especially with a touchscreen medium. What’s more, most of the system’s uncanny features can be disabled, to make it increasingly similar to Windows 7.

But no matter how good the system is once you get used to it, the damage to Microsoft’s sales was already done as soon as they made a significant change to the windows interface.   

Coca-Cola's corporate comms head, Carlton Curtis, came to realise that the New Coke debacle was more due to people freaking out over the withdrawal of the old-style drink, than to any characteristic of the new formula.

For Microsoft, a company whose interface designs have defined the basic expectations of generations of computer users, there has been a very similar price to pay for changing what was so familiar.

Photograph: Getty Images

By day, Fred Crawley is editor of Credit Today and Insolvency Today. By night, he reviews graphic novels for the New Statesman.

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Lord Sainsbury pulls funding from Progress and other political causes

The longstanding Labour donor will no longer fund party political causes. 

Centrist Labour MPs face a funding gap for their ideas after the longstanding Labour donor Lord Sainsbury announced he will stop financing party political causes.

Sainsbury, who served as a New Labour minister and also donated to the Liberal Democrats, is instead concentrating on charitable causes. 

Lord Sainsbury funded the centrist organisation Progress, dubbed the “original Blairite pressure group”, which was founded in mid Nineties and provided the intellectual underpinnings of New Labour.

The former supermarket boss is understood to still fund Policy Network, an international thinktank headed by New Labour veteran Peter Mandelson.

He has also funded the Remain campaign group Britain Stronger in Europe. The latter reinvented itself as Open Britain after the Leave vote, and has campaigned for a softer Brexit. Its supporters include former Lib Dem leader Nick Clegg and Labour's Chuka Umunna, and it now relies on grassroots funding.

Sainsbury said he wished to “hand the baton on to a new generation of donors” who supported progressive politics. 

Progress director Richard Angell said: “Progress is extremely grateful to Lord Sainsbury for the funding he has provided for over two decades. We always knew it would not last forever.”

The organisation has raised a third of its funding target from other donors, but is now appealing for financial support from Labour supporters. Its aims include “stopping a hard-left take over” of the Labour party and “renewing the ideas of the centre-left”. 

Julia Rampen is the digital news editor of the New Statesman (previously editor of The Staggers, The New Statesman's online rolling politics blog). She has also been deputy editor at Mirror Money Online and has worked as a financial journalist for several trade magazines. 

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