Wearable technology: next big thing?

It's man and machine, not man versus machine.

As the hype around wearable technology gathers momentum, and the first working examples of such devices are released to the world, business leaders are beginning to consider the impact that they might have on the enterprise. Mostly, such considerations are focused on the fast-moving sectors of marketing and e-commerce; however, I would argue that the influence of such technology could potentially be much greater.

What wearable technology represents is the ability to augment the capability of the human brain with that of a computer, and to allow the two to work more closely than has ever been capable in the past. With ideal connectivity and supporting infrastructure, the technology offers the ability to search and display any information that is available to the enterprise right in the eye-view of a worker. Not only that, but because the technology can see what the worker sees, and hears what they hear, artificial intelligence at the back-end could potentially suggest information that would be useful to the actual task in hand.

At its most extreme, that represents a hybrid of man and machine, with the capability and creativity of the former augmented by the knowledge and computational power of the latter. In some industries, this could have an impact that is not just incremental, but also transformational; in fact, it could be so significant as to completely destroy the business models upon which some sectors are based. The productivity gains are potentially so great as to have a perceptible impact on the economy at a national, regional and even global level. 

This applies equally from the highest to the lowest skill levels in the economy. Consider, for example, the management consultant, tasked with improving a company’s overall profitability – as she makes her way around that company, not only everything she hears, but everything she sees can be recorded, analysed and then compared with the information she already has about the company. Not only that, but the same would be the case for the other member of the team – and, as they work, all this information could be automatically compared to the proprietary economic models that the company holds. Equally, consider the customer service assistant who, as he or she looks at you, can have all the information about your history with the company presented in their eyeline, as well as information about you available publicly. Online retailers already provide service in this way, but the ability to replicate that personal experience offline would give high-street retailers a powerful tool to enhance the experience of their customers.

The possibilities are endless, and other industries that could benefit include the law, accountancy, medicine, engineering, logistics, retail and many more. Yet the two examples above, however, should have aroused the critical instinct in any alert reader. Even with what has recently been a dramatic reduction in the instinct to privacy amongst consumers, most would find these situations somewhat less than natural. Much as all the technologies in these scenarios already exist, combining them in the manner suggested could well be considered unsettling by a majority of the general public.  Furthermore, there are notable technical difficulties, particularly around connectivity, and the storage of information in such a way as to facilitate near-instant access.

Tackling the legal and privacy issues will almost certainly take priority – while societal attitudes are changing fast, for a long time there will remain a significant minority who do not share these attitudes, and businesses will have to be sensitive to that. That means developing business processes, policy and compliance to seek consent where possible, and doing everything possible to prevent misuse of the technology. The real-time nature of the assistance that wearable technology can provide means that connectivity is similarly crucial and businesses will need to make sure that every link in each and any network they use is as fast as possible. That will need to be complemented by a new approach to the IT infrastructure on which corporations store information, with disk technology and management software designed to minimise response times, allowing information to be recovered without noticeable delay.

Social media, data analytics, mobile devices and cloud computing are already recognised as disruptive technologies, with the potential to transform the way in which businesses can be run. Wearable technology is the next step in that process, which can bring all these technologies together, in real time, in a personalised manner and with minimum user effort. However, the obstacles for early adopters to overcome are many and significant, and the process of its development as a tool for business will not initially be rapid. That means that there is time for businesses to properly consider how their industry might be affected and to prepare to take the opportunity that these technologies offer.

Photograph: Getty Images

Ved Sen is mobility practice head, UK and Europe at Cognizant Technology Solutions.

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Here’s everything I learned this weekend at LibDem conference

Fear and loathing in the Bournemouth International Centre.

I spent my weekend in Bournemouth. It’s a lovely place for a weekend away, with gorgeous sandy beaches, beautiful parks and unusually good weather for an English seaside resort – but I didn’t get to enjoy any of that because I spent the weekend shut in a conference centre with a bunch of Lib Dems. Here’s what I learned from the experience.

There are people who think that EU flag berets make a stylish addition to any head

Almost the first thing to catch my eye on entering the Bournemouth International Centre was a cluster of women with EU flags on their head.

I’m not entirely clear whether there were a lot of these guys, or a small group I just happened to notice a lot because an EU flag beret is the sort of thing you’ll almost certainly be able to spot across a crowded conference hall, but either way I kept seeing them all weekend.

Vexingly, they were always women of a certain age. Do young women not love the EU? Do they not make the hats in men’s sizes? What?

Anyway.  If you want to show your support for Britain’s membership of the European Union while looking a bit like one of the mushrooms from Super Mario Bros 3, now you know how. 

You can buy laminated pictures of Tim Farron for £4.25 a throw

Something I would like to know is who exactly the market is for this particular product.

Something I would not like to know is why this product is laminated.

Vince Cable wants to bring house prices down...

The reason I was at LibDem conference at all was because the Young Liberals had wanted someone who wasn’t a politician to join their panel about intergenerational inequality and, basically, shout at everyone about housing. This is how I spend most Saturday nights anyway, so I agreed.

The thing that stays with me about that discussion was something the new(ish) party leader Vince Cable said. I’m paraphrasing, but it was along the lines of: We need to explain to homeowners that house prices have to fall.

At the time, I thought perhaps this was a comment tailored for a young and angry audience – but he said something similar when taking questions from the party at large the next day. He also said that the party needed to take on the NIMBYs that oppose house-building. 

All of which I’m quite in favour of, on the whole. Except...

... but his party night not let him

...at least some of those NIMBYs are members of his own party. One of them is the MP for Oxford West & Abingdon, Layla Moran, who was elected in June on a platform of protecting Oxford’s green belt from the housing development she says neighbouring Tory and Labour councils are threatening to build. 

During our panel debate, Moran explained that she favoured meeting Oxford’s housing need by building in neighbouring Bicester (not, as it happens, a part of her own constituency). She also argued that building on the green belt should be the “last resort”, although since the city already has the most expensive housing in Britain relative to wages it’s not clear to me what the last resort might look like if not this.

At any rate: LibDem policy is set by the members, not the leadership. And Moran will be far from the only LibDem politician who wants to protect their patch from development. For those who favour housebuilding, Cable’s support is A Good Thing – but that doesn’t mean his party will follow him on the issue. 

Political tribalism is personal

Why, I asked people in a panic whenever conversation palled, are you a LibDem? Sometimes, when people seemed particularly annoyed with the party around them, I’d instead ask: why are you still a LibDem?

One of the answers I was given stays with me, because I’d not considered it before. You might hate the leadership, the policies, the coalition. You might not know many LibDems back home. But twice a year you go off to a conference somewhere, and you spend four days with friends from all over the country who otherwise you would hardly ever see. 

Leaving the party doesn’t just mean cutting up a membership card: it means abandoning those friends. 

This, I suspect, goes some way to explain why, even when the party is very obviously in a hole, everyone in the Bournemouth International Centre this weekend was so bloody cheerful.

Shutting a couple of thousand strangers in a badly ventilated conference hall for several days is a great way to incubate all sorts of exciting diseases

I’m a man on the cusp of middle age and I’m sitting here with freshers’ flu and no free drinks parties, how the hell is this fair.

Just because you agree on Europe that doesn’t mean there’s no excuse for a fight

The Brexit debate on Sunday morning was, I was assured, going to be the fight of the conference. I’m a big fan of both pointless political rows and the European Union so I went along.

The funny thing, though, was it was a remarkably difficult fight to understand. Both sides wanted Britain to remain in the European Union, of course (they’re LibDems; they have hats). But one faction wanted to commit the party to an “exit from Brext” referendum on the final terms of Brexit, while the other just wanted to stuff the whole thing. Okay.

It further transpired that actually both sides would probably accept another referendum (either the first or the third, argued former MP Julian Huppert, depending on how you count, but definitely not the second). The argument was really about the meaning of that referendum: if that was lost, too, would the LibDems accept it and back Brexit? Well, obviously not, but in which case what was the point of supporting a referendum? Why not just be clear that you oppose the whole thing as a mess?

Moreover, LibDem policy is meant to represent what a LibDem government would do. In the event of a LibDem majority – pause here for hollow laughter – it’s probably safe to assume that the mood of the British public towards Europe will have changed so radically that we could cancel Brexit without bothering with another referendum. So is LibDem policy a guide to the policy of a majority LibDem government? Or is it a guide to what it would fight for without said government? And since nobody outside the party is likely to read the thing does it actually matter?

Just as I was getting my head around this, someone requested that conference suspend standing orders, the chair said that would be a vote on whether to have a debate about this request, someone else said that standing orders had already been suspended, everyone began muttering, and my nose began to bleed.

In the event, after a long and exhausting debate that left everyone in a terrible mood, the LibDems voted overwhelmingly to keep policy pretty much the same as it had been before. Which, ironically, is a good description of the party’s position on Brexit.

The LibDems love a good singsong

“Oh you have to go to Glee Club,” people kept telling me. “You’ve not seen LibDem conference until you’ve been to Glee Club.”

I promise that whatever you’re imagining right now, the reality is worse. 

It works like this. People rewrite the lyrics to popular songs to make them about British politics, and then a roomful of LibDems sing them like they’re hymns. Here’s a topical one about David Cameron and a pig, sung to the tune of English Country Garden:

Sadly I didn’t make it to glee club – I was back in London before the glittering night – but just so I didn’t feel left out a crowd of LibDems demonstrated the concept to me by singing several verses to the tune of American Pie outside a pub. And just for me. Lucky old me, eh!

Despite the lyric “Tony Blair should fuck off and die”, this, I’m told, actually dated to before Iraq, all the way back to talk of a Labour-LibDem pact in the mid-1990s, long before many of those singing were even involved in the party. The lyrics are printed in a book that expands every year, and you can buy your own copy. So it is that people can confidently sing along with satirical songs dating back to the 90s or beyond. Amazing scenes.

If you ever tweet anything nice about LibDem conference, they will start sending you membership forms

No.

Apart from anything else you people give me the flu.

Jonn Elledge edits the New Statesman's sister site CityMetric, and writes for the NS about subjects including politics, history and Brexit. You can find him on Twitter or Facebook.