Think that Royal Mail is bad? Wait until you see its privatised successors

The important task of getting crucial and confidential letters to people on time is jeopardised by profit-oriented thinking that prioritises getting postmen back to the depot to meet targets.

Last week marked the formal announcement by the Minister for Business and Enterprise Michael Fallon that the Royal Mail will be sold off by next April, setting the ball rolling on what is set to be the biggest privatisation for over 20 years.

This follows the deregulation of postal services in 2006, which has allowed companies such as TNT post to win contracts to deliver mail on behalf of private and public sector organisations. TNT post are in a pilot phase in West and Central London this year, providing competition to Royal Mail to deliver letters directly to the doorstep for the first time in Royal Mail’s 360-year history. They intend to expand their operation across the country in the coming years, aiming to employ up to 20,000 postal workers.

In light of recent changes in the postal system, upon hearing of problems with mail turning up late and sometimes not at all, I went undercover as a delivery operative for TNT post for Channel 4 Dispatches’ Secrets of Your Missing Mail (airing at 8pm tonight) to examine the quality of service provided by privately owned companies. I found cause for concern on several fronts, arising from the profit-driven privatisation of an industry that remains an important public service; the contracts up for grabs include the delivery of crucial letters for hospital appointments, benefit assessments, credit cards statements and household utility bills, so it is paramount that these letters are delivered reliably, punctually and securely.

However, I found that the important task of getting crucial and confidential letters to people on time jeopardised by profit-oriented thinking that prioritises getting postmen back to the depot to meet targets. On several occasions, I was called back to the depot in the early afternoon with bundles of mail left to deliver, frustrated as there were no logistical reasons as to why these letters couldn’t be delivered that day. This attitude, combined with the fact that TNT only deliver to each address every other day, means members of the public can be kept waiting unnecessarily for days or even weeks before receiving crucial letters. One of our contributors, for example, missed an appointment for a cancer test due to the late arrival of a letter from TNT Post, and was then made to wait agonisingly for three weeks to receive the letter with his results. Whilst TNT have not confirmed the reason for this delay, it is clear that if they are handling letters of this importance, mail should only be returned to the depot if there’s absolutely no other alternative.  

Furthermore, operating as private company - free from many of the regulations that bind the Royal Mail - allows TNT to operate on an uneven playing field. TNT are not obliged, like Royal Mail, to provide a universal service: Royal Mail are committed to delivering post up and down the country, six days a week, whether in Sheffield or the Shetland Islands, with a uniform pricing system allowing equal access to its services for everyone in the country. TNT, however, can simply cherry-pick highly profitable areas in which to operate, bidding only to deliver in dense urban areas such as West and Central London. There is a genuine concern amongst organisations such as the Communications Workers Union that this universal service will no longer be possible if private companies undercut Royal Mail for lucrative contracts, as it will leave Royal Mail unable to foot the bill for costlier deliveries in rural areas. Individuals and small businesses will be hardest hit, whilst the winners will be the large organisations that need to send out huge batches of mail.

Unlike Royal Mail, TNT have no obligation to meet the targets set by Ofcom, the independent regulator for the communications industry, so are not required to publish statistics or results on the quality of their service. Security practices were extremely poor at the depot in which I worked, as we delivered mail on bikes with no locks on the panniers containing the letters, leaving the bikes unattended in busy areas for lengthy periods of time whilst we walked large sections of our round. TNT hires temporary staff and students on zero-hour contracts and, whilst most of my colleagues were conscientious and honest, a combination of poor training, low pay and a transient attitude towards the job can only increase the likelihood of postal workers taking shortcuts and dumping mail, a practice that Channel 4’s Dispatches also exposed in this investigation.

Our investigation highlights worrying problems with privatised postal services; not only is our much-valued universal service under threat, but also the quality and integrity of services provided. If, as expected, privatisation continues to be rolled out across the country, the 29 million homes and businesses that rely on the service are entitled to expect better. 

Secrets of Your Missing Mail airs tonight at 8pm on Channel 4. 

A Royal Mail employee at the depot in Rathbone. Photograph: Getty Images

Paul Mills is a freelance journalist and filmmaker. He was the undercover reporter for Channel 4 Dispatches' Secrets of Your Missing Mail. His views are his own and he tweets @pmamills.

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Harriet Harman: “Theresa May is a woman, but she is no sister”

The former deputy leader of the Labour Party urged women to unite across the divided party.

The day-long women's conference is usually the friendliest place at Labour party conference. Not only does it have a creche and a very clear emphasis on accessibility, but everybody who attends starts from a place of fundamental agreement before the sessions have even begun. For that reason, it's often ignored by political hacks in search of a juicy splits story (especially since it takes place on Saturday, before the "real" conference action really gets underway). But with the party divided and the abuse of women on and off social media a big concern, there was a lot to say.

This year, kick off was delayed because of the announcement of Jeremy Corbyn's victory in the leadership election. The cheer for the renewed leader in the packed women's conference hall was far bigger than that in the main hall, although not everybody was clapping. After a sombre tribute to the murdered Labour MP and former chair of the Labour Women's Network Jo Cox, Harriet Harman took to the stage.

As a long-time campaigner for women's rights, veteran MP and former deputy leader of the Labour Party, Harman is always popular with women's conference - even if her position on the current leadership and her status as a former Blairite minister places her out of sync with some of the audience. Rather than merely introducing the first speaker as the agenda suggested, Harman took the opportunity to make a coded dig at Corbyn by doing a little opposition of her own.

"Theresa May is a woman, but she is no sister," she declared, going on to describe the way that May, as shadow spokesperson for women and equalities under William Hague, had been a "drag anchor" on Harman's own efforts to enact pro-women reforms while Labour were in government. The Thatcher comparison for May is ubiquitous already, but Harman made it specific, saying that like Thatcher, Theresa May is a woman prime minister who is no friend to women.

Harman then turned her attention to internal Labour party affairs, reassuring the assembled women that a divided party didn't have to mean that no advances could be made. She gestured towards the turmoil in Labour in the 1980s, saying that "no matter what positions women were taking elsewhere in the party, we worked together for progress". Her intervention chimes with the recent moves by high profile former frontbenchers like Chuka Umunna and Yvette Cooper to seek select committee positions, and Andy Burnham's campaign to become mayor of Greater Manchester.

Harman's message to women's conference was clear: the time for opposition to Corbyn is over now - we have to live with this leadership, but we can't let the equalities legacy of the Blair years be subsumed in the meantime. She ended by saying that "we have many leaders in the Labour party," pointing to Jess Phillips, the chair of the women's PLP, and Angela Rayner, shadow minister for education, women and equalities. Like Burnham, Cooper et al, Harman has clearly decided that Corbyn can't be unseated, so ways must be found to work around him.

Rayner followed Harman onto the stage. As one of Corbyn's shadow ministerial team, Rayner is far from in agreement with Harman on everything, and rather than speak about any specific policy aims, she addressed women's conference on the subject of her personal journey to the front bench. She described how her mother was "born on the largest council estate in Europe and was one of twelve children" and "never felt loved and didn’t know how to love, because hugs, cuddles and any signs of affection just wasn’t the norm". She went on to say "mum won't mind me saying this - to this day she cannot read and write". Her mother was in the audience, attending her first Labour conference.

As a former care worker who became a mother herself when she was just 16, Rayner is a rarity at the top of Labour politics. She told the Guardian in 2012 that she is used to being underestimated because of her youth, her gender and her northern accent: "I'm a pretty young woman, lots of red hair, and everyone expects me to be stupid when I walk into a meeting for the first time. I'm not stupid and most people know that now, but I still like to be underestimated because it gives me an edge. It gives me a bit of stealth."

The mass shadow cabinet resignations in June propelled Rayner to the top sooner than an MP only elected in 2015 might have expected, and she has yet to really prove her mettle on the grind of parliamentary opposition and policy detail. But if Labour is ever to win back the seats in the north where Ukip and Brexit are now strong, it's the likes of Rayner that will do it. As Harriet Harman herself shows, the women and equalities brief is a good place to start - for even in turbulent, divided times for Labour, women's conference is still a place where people can find common ground.

Caroline Crampton is assistant editor of the New Statesman.