How getting the low-down on rail fares might make passengers worse off

Busting the myths of free data.

The Association for Train Operating Companies (ATOC) has for the first time made its database of rail fares available to website and mobile app developers for free as part of a governmental push for data transparency. But will this unprecedented openness offer customers a better deal and simplify ticket-buying, or merely close loopholes that currently present cheaper fares?

Rail fares in the UK are the most expensive in Europe, and the ticketing system one of the most complex. This has made buying the best value train tickets an arcane art of juggling different journey times, ticket types, routes and purchasing dates, which can lead to unsuspecting passengers falling foul of restrictions and subject to penalty fares.

David Sidebottom, director of independent passenger watchdog Passenger Focus, says: “Value for money has become the Achilles’ heel of the rail industry, with less than half of passengers in our most recent survey saying that their ticket was good value. Some passengers tell us that they can find the fares system complicated and illogical.”

One such passenger is professional opera singer Kirstin Sharpin, who travels extensively for work and books train tickets up to five or six times a month depending on where she is working, but still struggles with current online booking systems.

“Apart from one extraordinary experience where a last-minute First Class London-Glasgow ticket was cheaper than the same journey in Standard, rail fares are a thing of mystery and confusion, as well as a thorough embarrassment for this country, when tourists are charged huge penalty fares for innocent mistakes,” she says.

Despite the fanfare around the press release making it sound like passengers can access this data, the reality is it comes with an 80-odd page manual for data administrators to upload it for websites and smartphone apps. However, once there, it will enable travellers to take better advantage of what is known as split tickets.

If a train journey from London to Newcastle is £100, for example, a traveller could book tickets for London to Peterborough, and Peterborough to Newcastle as separate journeys much cheaper, without having to change trains. Further savings could potentially be found by buying tickets for part of the journey in advance and another part on the day of travel.

Nevertheless, if websites and apps developed to use the data prove successful, the scheme may in time backfire. If rail operators find their revenue is reduced by increasing numbers of customers exploiting anomalies in the system such as splitting tickets, they might just get rid of those anomalies and price it proportionally.

But in the long run exposing these inconsistencies could lead to a clearer future pricing system - the UK has an exceptionally complicated fares system, and splitting tickets makes it even more complicated. Finding the best deal is not for the faint-hearted, and getting it wrong can find the ticket-holder on the receiving end of a penalty fare or unpaid fare notice, because the restrictions on these tickets are so confusing.

The UK’s system is not all bad, however, and any simplification must be careful not to counteract current advantages. Although the UK’s turn-up-and-go fares are far more expensive that the rest of Europe, for example, our continental counterparts offer far less frequent trains without the advantage of much cheaper advance fares.

The ATOC data release is for now a triumph for data transparency, but it may take a while before rail travellers feel they are getting a genuinely good deal.

Photograph: Getty Images

Berenice Baker is Defence Editor at Strategic Defence Intelligence.

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The most terrifying thing about Donald Trump's speech? What he didn't say

No politician uses official speeches to put across their most controversial ideas. But Donald Trump's are not hard to find. 

As Donald Trump took the podium on a cold Washington day to deliver his inauguration speech, the world held its breath. Viewers hunched over televisions or internet streaming services watched Trump mouth “thank you” to the camera, no doubt wondering how he could possibly live up to his deranged late-night Twitter persona. In newsrooms across America, reporters unsure when they might next get access to a president who seems to delight in denying them the right to ask questions got ready to parse his words for any clue as to what was to come. Some, deciding they couldn’t bear to watch, studiously busied themselves with other things.

But when the moment came, Trump’s speech was uncharacteristically professional – at least compared to his previous performances. The fractured, repetitive grammar that marks many of his off-the-cuff statements was missing, and so, too, were most of his most controversial policy ideas.

Trump told the crowd that his presidency would “determine the course of America, and the world, for many, many years to come” before expressing his gratefulness to President Barack Obama and Michelle Obama for their “gracious aid” during the transition. “They have been magnificent," Trump said, before leading applause of thanks from the crowd.

If this opening was innocent enough, however, it all changed in the next breath. The new president moved quickly to the “historic movement”, “the likes of which the world has never seen before”, that elected him President. Following the small-state rhetoric of his campaign, Trump promised to take power from the “establishment” and restore it to the American people. “This moment," he told them, “Is your moment. It belongs to you.”

A good deal of the speech was given over to re-iterating his nationalist positions while also making repeated references to the key issues – “Islamic terrorism” and families – that remain points of commonality within the fractured Republican GOP.

The loss of business to overseas producers was blamed for “destroying our jobs”. “Protection," Trump said, “Will lead to great strength." He promised to end what he called the “American carnage” caused by drugs and crime.

“From this day forward," Trump said, “It’s going to be only America first."

There was plenty in the speech, then, that should worry viewers, particularly if you read Trump’s promises to make America “unstoppable” so it can “win” again in light of his recent tweets about China

But it was the things Trump didn't mention that should worry us most. Trump, we know, doesn’t use official channels to communicate his most troubling ideas. From bizarre television interviews to his upsetting and offensive rallies and, of course, the infamous tweets, the new President is inclined to fling his thoughts into the world as and when he sees fit, not on the occasions when he’s required to address the nation (see, also, his anodyne acceptance speech).

It’s important to remember that Trump’s administration wins when it makes itself seem as innocent as possible. During the speech, I was reminded of my colleague Helen Lewis’ recent thoughts on the “gaslighter-in-chief”, reflecting on Trump’s lying claim that he never mocked a disabled reporter. “Now we can see," she wrote, “A false narrative being built in real time, tweet by tweet."

Saying things that are untrue isn’t the only way of lying – it is also possible to lie by omission.

There has been much discussion as to whether Trump will soften after he becomes president. All the things this speech did not mention were designed to keep us guessing about many of the President’s most controversial promises.

Trump did not mention his proposed ban on Muslims entering the US, nor the wall he insists he will erect between America and Mexico (which he maintains the latter will pay for). He maintained a polite coolness towards the former President and avoiding any discussion of alleged cuts to anti-domestic violence programs and abortion regulations. Why? Trump wanted to leave viewers unsure as to whether he actually intends to carry through on his election rhetoric.

To understand what Trump is capable of, therefore, it is best not to look to his speeches on a global stage, but to the promises he makes to his allies. So when the President’s personal website still insists he will build a wall, end catch-and-release, suspend immigration from “terror-prone regions” “where adequate screening cannot occur”; when, despite saying he understands only 3 per cent of Planned Parenthood services relate to abortion and that “millions” of women are helped by their cancer screening, he plans to defund Planned Parenthood; when the president says he will remove gun-free zones around schools “on his first day” - believe him.  

Stephanie Boland is digital assistant at the New Statesman. She tweets at @stephanieboland