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“HMRC’s new target is woefully inadequate and unambitious”

Business quote of the day.

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“HMRC’s new target is woefully inadequate and unambitious”

Margaret Hodge, chair of the Public Accounts Committee, is unimpressed by the taxman’s new target to answer 80 per cent of phone calls within five minutes. A report from the PAC criticised HMRC for not answering phone calls or replying to letters quickly enough.
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