The Guardian asks, "are our appliances getting too complicated?" No, they’re not

So-called "function inflation" can actually make our lives simpler.

There was a funny old piece in the Guardian yesterday that was of the opinion that household appliances like toasters and washing machines are getting far too complicated, leaving us baffled, bamboozled and befuddled as to how to use them. This is clearly errant nonsense, in my most humble of opinions.

Unlike the author of the piece, I have far more faith in the average consumer’s ability to comprehend that, for example, the Breville VTT377 4 Slice Toaster’s “high lift” feature is just that – the fact that when you want to get your toast out it lifts it slightly higher, so that you don’t have to burn your fingers trying to retrieve a smaller piece of toast.

“Variable browning” is scoffed at as if it’s some marketing mumbo jumbo, when in fact it just means you can alter how brown you want your toast. Get out of here – the brownness of your toast is variable? How over-complicated! As for the ‘reheat’ and ‘defrost’ functions, how dare anyone want to toast some frozen bread, or warm up but not burn some toast they made earlier? Heresy!

Much is made of the complexity of washing machines, which now have a supposedly bewildering array of programs. The author bemoans the fact that machines now have, “duvet", "sports", "bed and bath", "reduced creases", "allergy" and "freshen up" cycles. If this is terribly complicated for the average punter, I’m clearly missing something. The duvet cycle is for when you need to wash a duvet. Sports would be for sports gear, bed and bath is for bedding and towels, reduced creases is for stuff that’ll need an iron, and "freshen up" uses steam instead of water to take creases out of clean or very lightly-soiled items (depending on the exact model, natch).

None of this is exactly rocket science. It doesn’t take a genius to think to turn the dial to "duvet" if they have just stuffed a duvet in it. Or to turn it to "Cottons 30 degrees" if they want to wash some cottons at 30 degrees, for that matter.

Many of those who left comments are unconvinced. Some bemoaned the fact that washing machines used to have only three dials, for temperature, load and spin speed. “When this needed replacing the range of wash options available on the new machines was mind boggling,” according to a commenter called Thegecko. But let’s just think about that. Let’s say there were nine temperature options on one dial, two load settings on another, and five spin speeds on the third. How many possible combinations are there? 90, by my (I admit pretty rusty) maths. Makes the number of programs on a modern machine look positively sparse. Also, if I know little about laundry, where do I set each of those three dials to wash all my woolly cardies? On a modern machine, I would simply turn the dial to ‘woolens’. Which is really the simpler system?

Similarly, while an old toaster only had one knob, that one knob would get a lot of use. You’d forever be fiddling about with it depending on the thickness of the bread, whether it was frozen or not, whether you were reheating toast and so on. Would you remember where on the one dial is best for all of these? Or would it be easier to hit a ‘frozen’ or ‘reheat’ button and let the toaster do the rest?

The Bosch TWK8631GB Styline Kettle is in trouble too, for its ability to, “Heat water to your choice of 70°C (white tea), 80°C (green tea), 90°C (hot chocolate or coffee) or a familiar 100°C (boiling).” That’s right, there are four water temperature settings. How terribly, er, over-complicated. If you only ever want it boiling then – get this – you have to press ‘boil’ each and every time. Almost like, you know, having to press a single switch on a ‘traditional’ kettle.

Is it wrong for appliances to get more sophisticated, rather than less so? If you look at this kettle, it’s got a number of features many people might find useful. It has a large 1.5L capacity. The heating element is concealed, which reduces limescale build-up. It has a rapid-boil function for when you’re in a rush. A keep-warm function can keep the water at the desired temperature for up to 30 minutes. There is a limescale filter so the spout pours cleanly. In fact, I quite want one of these kettles (Bosch, I hope you are reading this). At £40 it’s practically a steal.

Also accused of being over-complicated is the humble vacuum cleaner. Take the Vax Zoom Family and Pet Bagless Cylinder Vacuum Cleaner, about which the article decries: “The ridiculous name aside, this £150 monument to excessive disposable income includes a "crevice tool", "dusting brush", "turbo tool", "stretch hose" and "flexi crevice tool". You know, for cleaning your flexi-crevices. Which, obviously, aren't a thing [sic].” I personally wouldn’t spend £150 on a vacuum cleaner either. But to say that the various flexible hoses and attachments are terribly complicated seems a bit of a stretch. It doesn’t require someone with a massive brain to put a small brush on the end of a plastic hose when they want to vacuum a narrow gap, whether Vax chooses to call it a crevice tool or not.

Various experts are drawn on to talk about ‘function inflation’ and ‘setting creep’. The iPod is held up as a shining example of making complicated things simple, and yet early iPod menu systems, as well as early versions of iTunes, were actually rather complicated. According to Amplicate, 60 per cent of a sample of over 75,000 consumers hate iTunes to this day. Even now, negotiating iTunes and its integration with the cloud and your various devices is not always a simple task – certainly not as simple as turning a dial to "duvet" when you load a sodding duvet into a washing machine.

The thing is, some appliances, gadgets and electronics are really badly designed. The issue isn’t the number of functions, it’s how well complexity is hidden from the user. Most people only use a fraction of the features and functions of Microsoft Word, but my five year-old can still create and save a basic document. You can bemoan the fact that you can no longer repair your "overly-complex" car all you like, but do you really want to go back to the reliability of a Hillman Imp, and hand back your air conditioning, ABS, traction control, engine management systems and a whole range of safety features? I wouldn’t. Want a toaster with only one button? Fine, you can still buy one. But don’t presume that the rest of us are too stupid to know the difference between frozen bread and toast.

Are we really baffled, bamboozled and befuddled? Photograph: Getty Images

Jason Stamper is editor of Computer Business Review

Gage Skidmore via Creative Commons
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Donald Trump brings home his dark vision of America at the Republican convention

The Presidential nominee pledged: "Safety must be restored."

Donald Trump brought home the Republican convention Thursday night with a dark vision of contemporary America – a darkness he claimed only his leadership could lift. It was a lengthy, tightly-scripted speech framed around polarities – insiders and outsiders, criminals and victims, the United States and the rest of the world – and infused with righteous anger. And yet against the darkness, he offered not lightness but “greatness” – a bombastic, personalistic vision of how through sheer force of will he could right the American ship before it plunged irretrievably into the depths. “I alone can solve,” he famously tweeted earlier in the campaign. This was the 80-minute version.

Any presidential challenger, of course, has to lay out a set of problems they believe need fixing and a case for why their leadership might make a difference. It was the breathtaking scale and intensity of Trump’s diagnosis, and the lack of optimistic alternative to counterbalance it, that was notable compared to other acceptance speeches. He portrayed the United States as a country riddled with crime and corruption, a “rigged system” in which politicians like Hillary Clinton can evade justice, while police officers trying to protect its citizens become targets; a fearful country, its economy sluggish, its infrastructure crumbling, its security an illusion, and its international stature in freefall

For a candidate who has mocked the soaring rhetoric of President Obama (the “hopey-changey stuff,” as Sarah Palin once called it), it was perhaps not surprising that Trump’s speech would be short on uplift. It was at least more disciplined than his other campaign speeches, if in keeping with their tone and content – the much-maligned teleprompter rolling a script to which he largely stuck. (“He sounds presidential,” a lady behind me remarked, though his press conference Friday morning marked a reversion to free-wheeling form).

It was short on substance too, though acceptance speeches aren’t designed to be policy laundry lists like a State of the Union. Still, there were few specifics, beyond a pledge to revise tax laws which inhibit religious groups from political advocacy, and a newfound concern with student loans. It was daughter Ivanka’s speech that had the greater substantive heft, promising her father would push for new labour laws to help working mothers, and for affordable childcare in the US. Neither are traditional Republican positions, but the crowd seemed on board for anything Trump might offer.

He even had them cheering for LGBTQ rights, after recalling the tragedy in Florida last month, and the need to protect gay Americans from a “hateful foreign ideology” in radical Islam. “It is so nice as a Republican to hear you cheering for what I just said,” he commended the delegates in an unscripted moment. But whether they had really embraced this unexpected message – or if it was the anti-terror chaser that really got them on their feet – remains to be seen. In either case, it was a rare grace note in an otherwise bruising speech.

Presenting himself repeatedly as the candidate of “law and order,” Trump evoked Richard Nixon’s 1968 presidential campaign. At a time when American cities were erupting in race riots and protests over the Vietnam War, Nixon had pitched himself as the face of stability and security. Likewise Trump has reacted to the simmering racial tensions and terrorist attacks this summer with a hard-line stance on “lawlessness.” “Safety must be restored,” Trump said, in one of the eerier lines he delivered. Yet in his convention speech, Nixon had balanced his tough talk with a positive message – speaking of love, courage, and lighting a “lamp of hope” in partnership with the American people. 

Trump channeled another president in his speech, too, when he promised to give voice to “the forgotten men and women of our country” – drawing on the language of Franklin Roosevelt. Roosevelt had promised to aid “the forgotten man at the bottom of the economic pyramid” during the 1932 campaign. But Roosevelt’s solution to the forgotten man’s distress was economic internationalism – tearing down tariff walls and trading freely with the world – which the Republican Party then opposed. Trump’s solution is the protectionist policies Roosevelt had railed against.

Trump’s economic and security philosophy is encapsulated in another, more notorious phrase associated with that era: “America First.” A rallying cry for isolationists seeking to avoid US entanglement in World War II, it acquired an anti-Semitic taint. But Trump has employed it nonetheless, capturing as it does his core argument that America must do more to protect its own citizens against threats from within and without – from illegal immigrants, from radicalized Islamic terrorists, from the downsides of free international trade. Little wonder that former George W.

Bush staffer Nicolle Wallace announced that the Republican party she knew “died in this room tonight.” In embracing elements of isolationism, protectionism, and nativism, however, it is perhaps truer to say that Trump’s Republican party reverted to an earlier form.

Often disconcerting, at times mesmerizing, the question remains how effective this speech will be. The delegates responded enthusiastically to Trump’s fierce rhetoric, but many prominent Republicans had stayed away from the convention altogether. Combined with Senator Ted Cruz’s non-endorsement, Trump goes into the general election campaign without a fully united party behind him. For both partisans and the public, Trump’s speech offered a cast of villains to rally against, but no positive, unifying vision to rally behind – beyond the much-touted yet elusive “greatness,” of course. In a typical election year, that would seem a critical flaw in a campaign – but Trump loves to confound the naysayers. As his convention speech showed, he thinks the formula that got him this far - showcasing his fame and fanning Americans’ fears – can land him in the White House.