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Santander admits bank statement mix-up

Up to 35,000 customers have been sent somebody else's bank statement

Banking giant Santander has sent up to 35,000 people bank statements with the wrong customer's details after a "technical error" at its printers meant that other customers' statements appeared alongside current account holders' transactions..

The bank has apologised, but said there was no added risk of fraud as a result.

"We are sorry for any inconvenience this has caused and have taken immediate steps to correct this," said a spokesman for Santander UK, which formed through its takeover of Abbey, Alliance & Leicester and Bradford & Bingley's retail arm.

"We want to reassure customers that the risk of fraud on their account has not been increased because of this error and that this is a one-off incident."

Customers' accounts could not be accessed using the information found on the statement, the Spanish-owned bank added.

The bank has five million current account holders in the UK.

 

 

1 comment

I Law's picture

I think Santander should be forced to contact all customers who have had their details sent out to other people in order for them to take steps to increase their security

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