Tales from the front line: public-sector workers speak out
In this week’s New Statesman, six key workers speak out about their fears for 2011.
By Samira Shackle Published 19 January 2011 16:34
This is the year that the full force of the coalition's austerity budget will be felt. In a major feature in this week's issue of the New Statesman, a teacher, GP, lawyer, social worker, postman and policeman reveal their concerns about the seismic change that 2011 will bring.
You can read their testmonials in the magazine, which hits news-stands tomorrow. In the meantime, here is a taster of what they have to say.
The Teacher
Gove's English Baccalaureate has the potential to send Britain's education system back 50 years.
The teacher is Peter Hyman, No 10 strategist (for Tony Blair) turned deputy head teacher.
The Postman
The Royal Mail is being slashed back, and it breaks this old postie's heart.
The postman works in the south-east of England and writes under the pseudonym Roy Mayall. He is the author of Dear Granny Smith (Short Books, £4.99).
The Doctor
The way to stop GPs using resources, it seems, is to bombard them with so much admin, they give up.
The writer works in a GP consortium in the south-west of England.
The Supported Housing Officer
Instead of cutting front-line staff, why not cut the bloated bureaucracy?
The blog by the social worker Winston Smith won last year's Orwell Prize. His book Generation F will be published by Monday Books later this year.
The Policeman
Already, in big towns, there can be just half a dozen uniformed cops on duty at any one time.
The writer is the blogger Inspector Gadget, author of Perverting the Course of Justice, published by Monday Books (£7.99).
The Legal Aid Worker
They say our work could be done by volunteers – but filing cabinets of complex cases tell me otherwise.
Nick Dilworth is a legal aid casework supervisor in Devon. To find out more about the Justice for All campaign, visit: justice-for-all.org.uk.
Are you affected by the cuts? We will be collecting testimonials from the front line over the course of the next year, so tell us your stories.
You can do this by writing in the comment box below, by emailing comments@newstatesman.co.uk, or sending a letter to:
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35 comments
Great, i found what i 've been lookin for best wishes
But would it be any different with gutless Privatising Labour in power
Savage Labour Cuts just slower.
Labour ratted on the Public Sector Workers, attacked our pensions, pay and conditions.It was Labour that firts attempted to remove Civil Servants Redundancy Terms.
It IS Labours policy to force effeciency savings of 20 Billions in the NHS. The Conservatives are using this to strangle the NHS.
Its Labour Foundation Trusts, Labour Internal Market, Labour any willing provider, Labour use of PFI and Private Sector thats undermined our NHS.
Why did Labour refuse Trade Union Freedom Bill and further protection for workers like Temp workers?
Why did Labour grovell to the wealthy, Bankers and privatise NHS and Public Sector posts at any and every opportunity?
Labour or Conservative whats the privatising difference?
"I hope the Tory Coalition is listening to the frontline workers that know best. Each of the six has a valid point to make. All they want is to be left to do a rewarding job, not studying for an MBA and managing budgets"
Well said Swatantra!
For further information on how the proposed cuts will impact upon thousands of clients of CAB and other Legal Aid providers:
https://www.citizensadvice.org.uk/press_20110111
As well as hearing the views of those that provide Legal Aid, it would be good to have the views of those that have benefited from the service. You can tell your own story on the following site:
mylegal.org.uk
Read more about the campaign:
justice for all.org.uk
The direct link to mylegal is
http://mylegal.org.uk/
Mylegal would really welcome some stories from people who fear the loss of advice services.
inspectorgadget
Dr Melvin T Gray has left a comment on the New Statesman blog saying that we are ‘the most foul mouthed and rebellious rabble in uniform’.
Anyone who would like to answer him (without proving his point please) go here:
http://www.newstatesman.com/blogs/the-staggers/2011/01/workers-speak-boo...
I'm watching good people doing worthwhile work fear for their futures most days.
Nothing more sickening than making a creche worker feel unwanted
THe barbarity of these aristocratic attacks are sickening
Interestingly, from reading both the Winston Smith and Gadget blogs for some time now, the universal theme of both is that the problem isn't funding or government cuts - its the relentless assault of politically correct initiatives, poor management, arse covering and non jobs that are making the system inefficient and innefective
There are thousands of teachers. Surely we can find one to speak for the profession who isn't a sock puppet for Labour or the Conservatives. This man does not represent the teaching profession. Most of my colleagues love the English Bacc - if he wasn't trying to do away with our terms and conditions we would probably vote for him.
Apologies I should have said if Gove wasn't trying to do away with our terms and conditions...doh!
Ratty: It's a very relevant point you raise, but the 'non jobs' are not those on the front line. The problem is when some one says 'are this lot delivering value for money?' - that's where endless target and performance measuring comes in, that's where a lot of the time goes to waste. Then you have a big shake up - endless thinks tanks trying to find a 'better way' all commissioned and executed by people who don't even speak to those on the front line. It ends up in report after report, all finding front line delivery to be 'ineffective' - in reality it isn't, it's just a question of service delivery being continually hampered by too much bureaucracy.
Trouble is all of the think tanks and reports eat far too much into the budget - the end result is cuts on the front line! Cuts from the top down never happen, the reality is it is from the bottom up every time.
Now I know where I am meant to be, I can find my way back tomorrow. Bed time for me. Oh and what about the nurses ? Threatened with redundancies if they won't give up their incremental pay rises ? We are already paid peanuts but now they don't even want to reward us with more peanuts for loyalty of service. PAH !!
It struck me as somewhat perverse that Caroline Spelman was putting a huge amount of faith in the family GP on Question Times tonight. She said, labouring the point on several occasions, how the role of the family GP was 'key'.
Why this strikes this me is perverse is this: If the word of the GP is so paramount to this Government in terms of them being 'best placed' to make decisions, why oh why does Government set policies which positively undermine the word of a GP who has decided his patient is unfit for work? There are thousands of GP's who have written sick notes for their patients and yet the Government's DWP simply disregard their word in favour of their own appointed 'healthcare professionals'. It seems mighty inconsistent to say a GP is best placed to take on the management role of health services if they don't even trust them to write out a sick note for a patient who needs one to claim benefits. It seriously undermines what Government are saying here.
Lou and Helen: I'm not sure the article is on-line, I can't see it yet on here. I'll put it up here some time soon. And then I'd love to hear your views? We need to cultivate some interest here for all front-line workers!
I hope the Tory Coalition is listening to the frontline workers that know best. Each of the six has a valid point to make. All they want is to be left to do a rewarding job, not studying for an MBA and managing budgets. Especially Winston Smith and Orwell Prize? Great link.
And they also hand-out multi-million pound contracts to the [foreign] company that does the medicals for employment support allowance (sick pay).
where an occupational health professional contradicts the doctor and say the person is fully fit to work.
Now, how many "fully fit for work" claimants have gone-on the die within months ?
quite a few....but then....the company also gets paid less if it says the person is not fit for work.
So no pressure ?
I am a social worker in a Community Mental Health Team. Services have been being cut since before the last election. There is a climate of doom now. My concern is for those who can't shout as loudly about 'choice' or don't have conditions that private companies will want to hive off.
I've been working in adult social care for a decade and we are smarting and suffering from the introduction of the 'market' into social care which has led to a few companies becoming very rich on the back of providing poorer services at lower cost (with carers receiving no training and minimum wage).
I wish some of the lessons from the care sector had been learnt.
It is contradictary Nick. They say the GP 'knows' the patient best. But they worried that the GP's knew their patients so well they weren't able to be impartial when it came down to signing them off sick. Or make the decision that their patients were not fit for work long-term.
Helen - which I guess just goes to show how the word of the doctor will only be accepted when it suits. It's totally perverse to say a doctor is best placed to make decisions when the Government disregard all they say about a patient's suitability for the workplace. As you correctly say JohnM - the contractor ATOS healthcare's word is the one which the DWP takes when it comes to getting people from 'welfare to work'.
By the way Helen have you looked closely at the article at the top of this page?
Hi Lou and Helen,
Here it is in all its glory!
“The Legal Aid Worker
“They say our work could be done by volunteers – but filing cabinets of filing cabinets of complex cases tell me otherwise”
At the Citizens Advice Bureau (CAB) where I work in South Hams, Devon, we are heavily reliant on legal aid funding. A lot of our work is difficult, complicated and unglamorous. Dealing with people’s problems over entitlement to benefits, or their debts, or – in conjunction with the charity Shelter – specialist housing help.
The Government wants to make immediate savings by cutting all civil legal aid budgets by 10% - and, by 2014/2015, it hopes to save £350 million a year across the country. Our legal aid service costs each person in the three districts we cover just 94p a year, so we think we’re good value for money already. But the coalition says that the work we do isn’t specialist and could be picked up by volunteers. Filing cabinets of very complex cases tell me otherwise.
The cuts mean that we won’t be able to help people like such as Tom in the future. Tom is in his thirties and is severely autistic. His mother came to us after his mobility payment was stopped because he is living in community residential care. We strongly disagreed with the decision: the money helps carers take Tom, who is unable to speak, out in a specially adapted bus. Without it, he is unlikely to see much of the outside world. What would his quality of life be like?
Tom’s case, which began in 2008, has now reached the upper tribunal in London. Despite the length of time and complexity of the case, we at the CAB are paid only a fixed fee of £167 by the state to deal with it. But even that might not be available in the future. The government’s plans will hit people such as Tom and his mother hard. Not only will they have to deal with cuts to benefits, but there will be much less funding to help them if those cuts are unjust.
Nick Dilworth is a legal aid casework supervisor in Devon. To find out more about the Justice for All Campaign, visit: justice- for – all.org.uk”
Hope you find it interesting. Lou, your knowledge of the benefits system is amazing, please tell others how the complexity of the system justifies keeping a legal system for people like Tom, these really are the people who will suffer social injustice. And Helen you can write a good post too, we need lots more interest in this, people are just being too complacent and think it won't happen.
Do also use the mylegal.org.uk link as well, it's a really interesting site where you can tell your own stories of how social injustice will impact upon many.
I remind you both that our minister of justice tells us welfare benefit advice is......basic mechanical advice, he really ought to see it from our perspective.
Interesting that swatantra is urging the coalition government to 'listen' to the frontline workers. I think those who should be listening to the frontline workers are their respective managemen hierarchies, as in, get rid of a few layers. Also, get rid of your climate change advisers and diversity and equality coordinators.
Lou: I've pinched your post from the one on enforced marriage values, it fits in well here:
" It is emotional terrorism and so is the change in legal aid.
Legal aid for custody battles is an essential where suitability for access and custody needs to be ascertained. It seems this government doesn't believe in the right of a parent to protect their child from abuse, be it emotional, mental, physical or sexual, through legal measures in a family court.
Any money they save through their legal aid changes will be swallowed up in the costs of police and social services involvement regarding children at risk. The price paid by the child or the parent though may be too much to bear. "
Well said! Many hard working family lawyers (who certainly aren't of the 'fat cat' variety) would appreciate your words, as would those they represent.
Hi Nick,
Not long in so just catching up on NS.
Thanks for reprinting your piece, it says so much in such a short space and I know it's a serious issue. Two years and still no end to the nightmare for Tom, it's a disgrace and Cameron should be confronted with the impact of his policies at every opportunity as he was in the case of Riven the disabled girl this week.
I will also speak with my local MP and ask her to raise this particular subject, I'm sure it's something she is well aware of and I'll let you know her response which is always very prompt.
I will post some views over the next couple of days on those sites.
Been a mad old 24 hours politically hasn't it!
Hi Lou:
Yes it has been a hectic 24 hours!, it was a bit of a shame that so much happened at the same time when the article came out, Coulson and the resignation of Alan Johnson rather grabbed the headlines.
It would be brilliant if you could speak with your MP, Yvonne Fovargue is spearheading the Justice for All campaign, to be fair our own Tory MP is very open to listening and a local Liberal Democrat is on board and has signed an early day motion. Trouble is there are just too many reforms going through consultations simultaneously and believe me this campaigning is exhausting! Especially, when it runs parallel with all the work we have to do for our clients! The fat cat lawyer misconception is highly mis-representative of our sector, that's for sure.
I'll look forward to your posts.
I'll do what I can Nick and will recommend justice for all to others too.
I fail to see how government think this service can adequately be covered by volunteers. I also fail to see how they can say it's not specialist work. It's a frightening thought, this coalition way of thinking, if CAB and Welfare Rights isn't specialist work, then what will be deemed not specialist work next and got rid of?
The coalition is taking away all avenues for the oppressed and suppressed to be heard. It's social divisiveness inflicted on the majority by the policies of an elitist minority.
We've got to get them out, the damage by 2015 will be irreparable.
Hi Nick.. I have, at anything specific ?
Note to moderators: melvin T Gray is banned from Inspector Gadget's blog because of repeated threats against the author. You might like to know that...
Interestingly the 'police view' was selected from a blog where Dr Melvin T Gray is banned on account of his continually nasty and impolite remarks towards serving officers.
Inspector Gadget's blog is in fact the only online forum where interested members of the public (as well as those with an axe to grind a la Dr Melvin) can view the opinions and experiences of those in frontline policing free from Home Office spin.
Hi Helen - he's referring to the legal aid worker's contribution specifically, it's his :-)
Shame we can't see the full article on line yet though.
I particularly enjoy the blog by "Insp Gadget".
The issues debated are real ones that should concern us all. I appreciate that at times some of the views expressed by front line officers may seem controversial, but the blog is often used as a safety valve by officers who act highly professionally when on duty.
Please read the entire post by Welshinspector who says 'If you were faced by a yob spitting in your face and telling you that "I hope you and family die of cancer” would you snap or just walk away and come take the mickey on a Police blog.'
Dr MT Gray really hasn't a clue about the strong bonds and camaraderie that exist between police officers, where without exceptional teamwork fellow officers would be faced with serious injury and even loss of life
Interestingly, the 'police view' was selected from a blog representing the most foul mouthed and rebellious rabble in uniform.
Hi Lou.. I thought that must have been what he meant.
When can it be read on-line ?
Not sure Helen. The NS mag is out now so I would have expected it to be on line by now, perhaps it won't be on screen though and he'll just have to reprint his contribution here.
Oh dear, Melvin's popped up here too. I'm not a copper but I've had the marvellous Melvin spewing forth on my blog. All you have to do is say "police" and "gadget" in the same post to bring him out of the woodwork, frothing like a Rottweiler that's been gnawing on soap. Only he's not as funny.
Speaking as somebody who has been beaten up by twink that I tried to avoid paying. I think Criminal injuries compensation should still be paid to people like me with criminal records.