Are social tools used by optimists, or do they make optimists?

A new report from Google reveals how social media is used in the workplace.

There's a strong correlation between business and personal optimism, and use of social tools in the workplace, according to a new report from Google and Millward Brown.

After interviewing 2,700 professionals from the UK, France, Germany, Italy, the Netherlands, Spain and Sweden, the researchers found that frequent users of social tools at work are:

  • Happier in their jobs. 38 per cent are very satisfied with their jobs, compared to 18 per cent of non-users
  • More successful. 86 per cent have recently been promoted, compared to 61 per cent of non-users
  • In faster growing companies. Frequent users of social tools are more than twice as likely to be working in high growth companies compared to non-users.
  • More optimistic about their future growth. 59 per cent expect the performance of their company to improve over the next year, compared to 38 per cent of non-users.

Sadly, Google and Millward Brown don't unpick the most interesting part of these findings, which is the direction of causality involved. Clearly the internet services giant has a vested interest in pushing the idea that using social tools will make you happier, more successful, and more productive; but it would be an equally interesting finding if it were the case that people who are optimistic, both about their own prospects and their businesses.

Similarly, Google will want to emphasise the idea that social tools may help your company grow faster, but an alternative causal story may be that fast growing companies have more freedom to experiment with new technologies and work styles than those which are struggling to stay afloat.

Thomas Davies, the head of Google Enterprise in the UK, argued that adoption of social tools in the workplace wasn't an if, so much as a when, and that as such, what is important for Google and other purveyors of such tools is to understand the where and the why of social adoption. He added:

It won't be long before sharing online is as natural in our business lives as it is in our personal ones. . . Having the ability to find the people and information you want faster speeds up the decision-making process allowing businesses to be more agile and competitive.

Also present at the report's launch was Matt Knight, Ocado's marketing chief. Discussing the online supermarket's social strategy, he described how the company, which now has 5000 employees spread over 10 sites, deliberately attempts to retain the manoeuvrability it had as a smaller company. They had great success with an internal wiki, and 18 months ago, switched their company to Google's enterprise tools. Knight also spoke about the company's consumer facing social media strategy, which, frankly, seemed a lot more barebones.

Ocado, like so many companies, seems to know it ought to be using social media to interact with customers, but doesn't really know why. Ten per cent of Ocado's customers follow them on Facebook, and Knight envisaged a situation where a customer could "like" an individual product, but there was little vocalisation of what this would bring the supermarket. Whether social media is publicity, marketing, sales or something else entirely, it seems clear that internal tools are used in a far more result-driven manner than external ones.

One correlation which Google weren't so keen to highlight: The two countries in the study which are the most enthusiastic users of social tools? Spain and Italy, with 74 per cent of respondents eager to use them. Meanwhile, the least enthusiastic was Germany, where just 53 per cent. Linking those figures up with the macroeconomic state of those countries doesn't paint quite such a rosy view.

Businessmen utilising social tools outside of the office environment. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

Photo: Getty
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Ken Livingstone says publicly what many are saying privately: tomorrow belongs to John McDonnell

The Shadow Chancellor has emerged as a frontrunner should another Labour leadership election happen. 

“It would be John.” Ken Livingstone, one of Jeremy Corbyn’s most vocal allies in the media, has said publicly what many are saying privately: if something does happen to Corbyn, or should he choose to step down, place your bets on John McDonnell. Livingstone, speaking to Russia Today, said that if Corbyn were "pushed under a bus", John McDonnell, the shadow chancellor, would be the preferred candidate to replace him.

Even among the Labour leader’s allies, speculation is rife as to if the Islington North MP will lead the party into the 2020 election. Corbyn would be 71 in 2020 – the oldest candidate for Prime Minister since Clement Attlee lost the 1955 election aged 72.

While Corbyn is said to be enjoying the role at present, he still resents the intrusion of much of the press and dislikes many of the duties of the party leader. McDonnell, however, has impressed even some critics with his increasingly polished TV performances and has wowed a few sceptical donors. One big donor, who was thinking of pulling their money, confided that a one-on-one chat with the shadow chancellor had left them feeling much happier than a similar chat with Ed Miliband.

The issue of the succession is widely discussed on the left. For many, having waited decades to achieve a position of power, pinning their hopes on the health of one man would be unforgivably foolish. One historically-minded trade union official points out that Hugh Gaitskell, at 56, and John Smith, at 55, were 10 and 11 years younger than Corbyn when they died. In 1994, the right was ready and had two natural successors in the shape of Tony Blair and Gordon Brown in place. In 1963, the right was unprepared and lost the leadership to Harold Wilson, from the party's centre. "If something happens, or he just decides to call it a day, [we have to make sure] it will be '94 not '63," they observed.

While McDonnell is just two years younger than Corbyn, his closest ally in politics and a close personal friend, he is seen by some as considerably more vigorous. His increasingly frequent outings on television have seen him emerge as one of the most adept media performers from the Labour left, and he has won internal plaudits for his recent tussles with George Osborne over the tax bill.

The left’s hopes of securing a non-Corbyn candidate on the ballot have been boosted in recent weeks. The parliamentary Labour party’s successful attempt to boot Steve Rotheram off the party’s ruling NEC, while superficially a victory for the party’s Corbynsceptics, revealed that the numbers are still there for a candidate of the left to make the ballot. 30 MPs voted to keep Rotheram in place, with many MPs from the left of the party, including McDonnell, Corbyn, Diane Abbott and John Trickett, abstaining.

The ballot threshold has risen due to a little-noticed rule change, agreed over the summer, to give members of the European Parliament equal rights with members of the Westminster Parliament. However, Labour’s MEPs are more leftwing, on the whole, than the party in Westminster . In addition, party members vote on the order that Labour MEPs appear on the party list, increasing (or decreasing) their chances of being re-elected, making them more likely to be susceptible to an organised campaign to secure a place for a leftwinger on the ballot.

That makes it – in the views of many key players – incredibly likely that the necessary 51 nominations to secure a place on the ballot are well within reach for the left, particularly if by-election selections in Ogmore, where the sitting MP, is standing down to run for the Welsh Assembly, and Sheffield Brightside, where Harry Harpham has died, return candidates from the party’s left.

McDonnell’s rivals on the left of the party are believed to have fallen short for one reason or another. Clive Lewis, who many party activists believe could provide Corbynism without the historical baggage of the man himself, is unlikely to be able to secure the nominations necessary to make the ballot.

Any left candidate’s route to the ballot paper runs through the 2015 intake, who are on the whole more leftwing than their predecessors. But Lewis has alienated many of his potential allies, with his antics in the 2015 intake’s WhatsApp group a sore point for many. “He has brought too much politics into it,” complained one MP who is also on the left of the party. (The group is usually used for blowing off steam and arranging social events.)

Lisa Nandy, who is from the soft left rather than the left of the party, is widely believed to be in the running also, despite her ruling out any leadership ambitions in a recent interview with the New Statesman.However, she would represent a break from the Corbynite approach, albeit a more leftwing one than Dan Jarvis or Hilary Benn.

Local party chairs in no doubt that the shadow chancellor is profiling should another leadership election arise. One constituency chair noted to the New Statesman that: “you could tell who was going for it [last time], because they were desperate to speak [at events]”. Tom Watson, Caroline Flint, Chuka Umunna, Yvette Cooper, Andy Burnham and Liz Kendall all visited local parties across the country in preparation for their election bids in 2015.

Now, speaking to local party activists, four names are mentioned more than any other: Dan Jarvis, currently on the backbenches, but in whom the hopes – and the donations – of many who are disillusioned by the current leadership are invested, Gloria De Piero, who is touring the country as part of the party’s voter registration drive, her close ally Jon Ashworth, and John McDonnell.

Another close ally of Corbyn and McDonnell, who worked closely on the leadership election, is in no doubt that the shadow chancellor is gearing up for a run should the need arise.  “You remember when that nice Mr Watson went touring the country? Well, pay attention to John’s movements.”

As for his chances of success, McDonnell may well be even more popular among members than Corbyn himself. He is regularly at or near the top of LabourList's shadow cabinet rankings, and is frequently praised by members. Should he be able to secure the nominations to get on the ballot, an even bigger victory than that secured by Corbyn in September is not out of the question.

Stephen Bush is editor of the Staggers, the New Statesman’s political blog. He usually writes about politics.