Don’t feed the trolls
Surely we should be able to disagree without being aggressive?
By Steven Baxter Published 05 March 2011 8:59Every now and then, I find myself on the receiving end from those strange little creatures we call trolls. It's not the abuse I mind – growing up as the fat kid in the classroom means you have to learn how to fend these things off with a combination of phlegm, humour and punching people in the face. My punching days are very much over, I'm afraid, so I have to make do with typing out words.
The abusive element doesn't bother me; it's the feeling that people are trying to close down debate. They want to run the show. They want to derail any genuine arguments by turning everything around to what they want to talk about. Not such a big deal when it's a light-hearted comment, a throwaway insult or a bit of surrealist fun (which I heartily welcome, by the way); but not so much fun when it turns into threats, racism or downright nastiness.
Worse still, there's a suspicion – just a suspicion – that they don't want certain subjects to be discussed at all, except on their terms. It's hard to escape the sense that these people are trying to intimidate others from having their say and facing similar abuse.
I don't know if it's a coincidence or not – let's assume for the time being it's a complete coincidence – but I always seem to find myself getting more of an ear-bashing by these hissy little jokers when I write about race and immigration, specifically if I say derogatory things about the BNP or EDL. Now I'm not saying that we should assume that supporters of those organisations are those who are responsible for sending me emails calling me the strongest swear word in the English language or putting comments under articles saying that I won't be alive for much longer; but I do seem to get a few more sticks and stones when I talk about those subjects and those groups.
Even if it is more than a coincidence, it would not be a very good strategy for these folk to pursue. You see, I am a bloody-minded and recalcitrant individual at the best of times; and if I ever did suspect that people wanted me not to write about certain subjects, I would make sure I wrote about them twice as much, three times as much, four times as much.
And I would keep going. Because I'd know that I was getting something right. I would know that I was hitting the right targets, and making these people feel scared. They would want to make me scared; but I would know that it would be they who had the most fear. And so I would be even more determined to keep going, and expose them.
I'm lucky, really. I've spoken to a few people who find themselves wearied by the thought of anticipating the trollish onslaught below the line on the posts they write, so much so that it makes them simply dread looking at comments or even writing blog posts in the first place. It's easy to say, "Don't look below the line; there be dragons," but sometimes you just have to look – and besides, why shouldn't you?
I know, I know; if you can't take it, don't dish it out, and all of that – but sometimes these aren't people who are dishing anything out other than honestly held opinions. Maybe they don't deserve such a shoeing for doing so.
There's nothing wrong with disagreeing, of course. I like disagreeing, and I do it all the time. But when it becomes too aggressive, or too repetitive, it could discourage others from having their say, and I don't think that's fair. We should all be able to play nicely. Shouldn't we?
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52 comments
@ Helen L-H - Nice idea in theory. As 'Not my real name' asks, how would it be enforced? And if it could be, might that then risk reducing the number of commenters? Not everyone would want their views made public under their real name - and that includes those who do the odd bit of online reading when they're supposed to be working!
As for the really persistent trolls, just skim their comments and ignore them, and then they might just give up and go away.
I agree with Helen.
A good general rule is the flame of any anonymous attack is extinguished by that anonymity, and so usually can be ignored. It is a self-correcting mechanism...
@Amusingly anonymous person
Lots of sites require registration, which at least ensures a particular person 'owns' their posting name. I doubt anything stronger could be enforced; but it could be encouraged.
I find left-wingers are just as guilty of trollish behaviour as right-wingers. In fact, their behaviour is almost identical.
'You have said something I disagree with, so I am going to use outrageous language to make a point.'
While the extreme right-wingers like to rely on swearwords, the fundamentalist left-wingers quickly resort to 'NAZI!' 'BIGOT!' etc...
No, not they're not neo-Nazi fascists, they just hold opinions that are different to yours.
I totally agree with David Allen Green and Helen L-H, about users using their real name.
We need to keep these 'trolls' beyond the pale! They usually use their common tongue and insult us political bloggers on the NS.
To stop racism, it would be helpful not to have teachers who are bigoted trolls. Did you hear about the 5th- grade social studies teacher who tried to make a 10-year-old black boy be a slave in a slave-auction simulation last week? The young student refused. Pretty brave of a 10-year-old! Ethic soup has a good post on this:
http://www.ethicsoup.com/2011/03/black-10-year-old-student-refuses-to-pl...
In a previous incident of another white social studies teacher, two 7th-grade black girls were bound by their hands with duct tape and made to crawl on floor beneath desks (in a simulation of a slave ship ordeal):
http://www.ethicsoup.com/2008/12/teachers-ethics-lesson-dont-bind-black-...
Helen: Mr. Divine is my real name.
George Allwell: You're right, it's not an instant cure for racism but gets people questioning and that's a start. Don't you think?
David and Helen I suspect that there has been meetings at the NS with regards to this whole idea of a troll or rather what can be regarded as 'non-intelligent' comments. And that you all have differing viewpoints on the matter, and what to do with them.
You could have a stricter policy but the whole flow of the comments thread suffers. At the moment you need a range of different perspective and if you become too harsh you lose the variety, and you lose the creativity and funny comments that makes the NS comment box attractive in the first place. The interplay between people becomes stiff and boring, and you'll lose people if you become too restrictive. Some blogs are like minded slapping each other on the backs.. boring as hell.
Your own ideas on comment policy is related to your positions on the NS staff. If your job is in charge of moderating you can feel like the thing is out of control like a classroom of unruly kids, and that you as a teacher are responsible. And that people will say, "Hey you're not doing your job properly, Look a the state of your blog". Consequently you lay down the law. Is that not right?
No there is a subject which is worse than immigration for attracting the Trolls, and that is Israel.
The paranoid Zionists soon invade any blog with the word Israel or Jewish in it and whatever you say which isn't : "Israel is absolutely bloody marvellous", you get bombarded with the most horrendous insults.
At the moment, brave me, I am trying to converse with them about Zirk's article. Goodness me, this is hard work!
I have just been called "racist scum worse than the KKK", which, quite frankly is a little over the top considering I was just commenting on the appalling practice of vigilante action against Jewish girls dating Arab men.
But here you are. The same people who call me that , then go on with the worst racist hateful rant against, not Islam or an Arab regime, no, against Arab PEOPLE.They do not seem to be aware of a problem in their arguments.Most bizarre!
What do you do about them?
Very true and likewise I use my real name, I think the internet traffic has increased on the New Statesmen because their is no restrictions on points of view. Why do you think the news has reported that internet traffic has grown on the left political websites!
Increasing business turnover and the ability to change people's mind on political matters. I have learnt alot since I have been blogging on the New Statesmen, and would feel that any restrictions would suggest that the NS is like any other political blog!
Many political right blogs are very restricted and only use selected comments. That why I think the right is losing internet traffic and losing Voters!
I like the fact that NS Editors and Bloggers 'put the cat upon the pigeons!', and political matters can be argued probably and the truth will come out!
I'm sorry, while I obviously disagree with those who resort to sending abusive emails to bloggers, this shouldn't be used as an excuse to stop debate on immigration. This is one of the biggest problems with online newspapers in this country. Just because a few extremists go over the top and send abusive comments, it's assumed that all those who are anti immigration are like that. This is obviously wrong, and a convenient excuse to muzzle debate on immigration, which is the elephant in the room that no one wants to discuss.
Magazines and Newspapers are supposed to describe the country (and world) we live in. Perhaps the poll that described the depth and intensity of anti immigration feeling in this country has been forgotten by the press? Because that is the reality of immigration in this country. The vast majority and totally against any further immigration, and yet great publications like the New Statesman seem to like pulling the wool over everyone's eyes.
Steven, why don't you make a blogpost responding to the (legitimate) concerns that people have about immigration, like the erosion of community spirit, depression of wages and working conditions,etc.
If you disagree that immigration has had those effects, then fine, but at least engage with the arguments and offer your views.
How do magnets work? I own a horse!
To stop racism it would be helpful not to have 'lefty' people label other people as bigoted trolls.
In fact it would be very helpful to the left's cause if people stopped using the word 'troll' for people they don't agree with. It would helpful to the left's cause to stop trying to win cheap points calling people troll and dismissing their argument with a hissy fit and running off with a smug arrogant smirk on their face. As if they summed up the person's viewpoint all in one word. As if.
Racism won't end until we are all racially the same.
Five minutes after that happens we'll be picking on each other based on hair and eye colour.
There's a line in Frank Miller's seminal Sin City in which Marv (a character with whom I have a certain amount of sympathy) says "I love hit-men. No matter what you do to them you never feel bad". I have felt the same way about estate agents (long story) and have a similar view of trolls. If they want to get involved in verbal unpleasentness they find a lifetime of practice as a criminal advocate has left me more than able to respond in turn.
When things turn nasty however is when the troll tries to take their fight out into the real world, as happened with friends of mine just recently. That I will not abide and would not hesitate to use the full force of the law were it to happen to me.
But I hope the trolls never win - blogging is a useful and fun passtime, I'd hate to see those who have something interesting to say dissuaded by those who don't.
This is the same Stephen Baxter that told one of his commenters on Enemies of Reason to 'fuck off and die, painfully' a while ago. And who told me to get off his blog for disagreeing with him:
http://quietgirlriot.wordpress.com/2011/02/09/misandry-the-acceptable-pr...
What do they make journalists out of these days? silk?
Not everyone who posts incendiary comments is a troll. I have been known to do same purely in the interests of getting the poster to look at the flaws in their own argument...
@gaijinsan: the way I see it everyone has something interesting to say even foreigners living in Japan.
Racism will not end until people take their attitudes to other people seriously. No purpose in saying we are different when we are all humans.
Racism kills and its attitudes suppress and endanger the human race. You cannot appease it.
Helen Lewis Hasteley and David Allen Green are right. A registration scheme requiring you to click a link in an email you receive is used elsewhere and is fairly effective way of reducing the trolls.
Simple filters to eliminate, for example, the spam posted by kehu44abc and chicgoods10 above, would also be a boon.
Some people think that other people are delibrately trying to wind up another person or provoke a response. But surely if you think about it any response which is opposite to yours can be seen as provoking. Some people can't believe that anyone else can think differently to them on a issue. http://www.carinsurancehq.net/
check out helen's piece about games and 'griefers' as described therein. much more appropiriate than 'trolls' I posit.
Isn't trolling a psychological attention seeking in shock?
I tend to use trolling tactics at times, when usually I meet a thread of comments full of bum and fluff and sunday school teacher LibDem type musings.
But it could be a lack of patience, at man's infalibility.
Always shock, if the time and place is required such tactics. Early forums use to be so "i love you" and "i love you too, isn't technolgogy wonderful". Right sick-fest bucket time it was at times. No serious issue discussed hardly, in those bad old virgin days.
Depends suppose Gerry Adams posing as a politician says he gets upset at being called a terrorist .only for it to be pointed out he was one, then he say's I'm being insulted ,similar If a blog is written from a political wing, By which I include the BBC as being bias, If you write upto say you disagree you r called a troll ,Look at labour list, criticising its own parties point of view on anti terror laws, if you were writing defending the then gov'ts views you were called a troll even though it's the ame view a the party
Anyone who thinks Buckskins is not my real name is a Troll.
Publish their IP adresses, that will soon spook them.
Got to agree with SR819. He knows I don't have the same views on immigration as him but like he said there is a need to have a debate about immigration. Dismissing people who have opposite opinions to your own as a 'troll' or some other generalised insult and not engaging in debate is throwing the towel in.
@ Steven Baxter - Cor blimey! You really brought 'em out, dinchya?
these public school educated writers on here just get miffed they can't totally and utterly dominate and control the web environment like they can and have in the real world
look @ helen ffs, you can troll her all day just based on her posh surname and jolly hockeysticks photo, it's great!
when the party that were supposed to stand up for the working classes spent 13 years fucking them over and estranging their culture and communities, what can you expect?
you gave us just enough education to troll y'all, but not the salaries to afford the villas in tuscany dammit
The left whingers that come on here only know one way to respond to facts persented to them - denial and distortion and SHOUT.
Do you think it is something to the lack of a reasonable argument to support their vision of redistribution wealth so that everyone in the world is wealthy, maybe they recognise that the mathematics of that approach doesnt pass the primary school test never mind the real world fact that there will always be some who are better offf than others, always.
Mr Divine is, rarely, correct. Nobody wants echoes, it's boring. Mr D is an unusual example however in that he appears genuinely to have put some part of himself onto a plate for our consumption in the past (and perhaps in doing so he has become less offensive in personality). I don't respect his onions any more, but I do respect the person posting.
But it seems to me that there is sadly no way to discourage or legislate against the 'trolls' (unfair use of a good word) except have them beaten by the home side.
oo. meant to say. steven baxter.... arrr
Pls don't insult the trolls(they should form a union)-I say they shouldn't go hungry so let's feed them SPAM (cue Monty Python music)..It can get annoying but being a "veteran" of Infomedia wars it comes with the territory.
Karma will take care of things-lookit at "Great Scotts" *Walker -WI-(RHPS-movie Rocky Horror)...and his buffalo hot wings cold call!;)
Not just race that attracts the trolls, George Monbiot wrote about it here:
http://www.guardian.co.uk/environment/georgemonbiot/2011/jan/21/debate-i...
On one closes down debate more then the dysfunctional slogan chanting left-winger.. You fat bastard. 'No more cuts' No more cuts!!
Soon they'll be advertising for professional trolls in the Tory Press to sabotage sites like the NS.
Perhaps they've started already.
Trolls are no better than those selling their wares through spam.
There should be an ettiquette for bloggers. There are a lot of nutters out there who are simply abusive and they should be filtered out, immediately.
Many of the trolls seem to be people in poor mental health who post incendiary 'comments' just to provoke a response.
I imagine few people bother to listen to them in real life, hence their behaviour.
The secret is not argue with them as they like nothing more, and they're generally so deluded that their opinions will never change.
I think the word, "troll' is dished out by people who can't answer the question or viewpoint the other person is submitting. I call it " The Troll Towel In". It's a bit like when the boxing trainer throws in the towel. "You're a troll I'm not answering you." They've given up.
As you might know I'm for immigration in a big way so I get all sorts of insults. But I respond by taking the piss (without calling someone a racist) which usually enrages them even more. Or I partly agree with them and twist the argument around, a bit like the aikido expert I am. I don't scream, "Troll" and run away. I engage with racists and bigots and it takes a certain skill with words and thoughts. Shouting, "troll" is a coward's way out.
If you want to stop racism Steven you take these guys and gals on one by one. You play around with their heads. Enrage them, flatter them, show them where their contradictions lay, laugh and joke. Screaming, "Racist, Troll, fascist, Nazi" is so one dimensionally useless.
I hope I have tasted OK anonymount .. perhaps a little onion-like but quite digestable. I take it that was a typo by you. It should read,
Mr. Divine is, rarely, incorrect.
ha ha ha ha
A classic case of someone who can't answer questions posed to him is Benedict! Have you worked out the twin candlesticks yet? You never did tell me what you knew of technical share analysis... still studying those books?
Some people think that other people are delibrately trying to wind up another person or provoke a response. But surely if you think about it any response which is opposite to yours can be seen as provoking. Some people can't believe that anyone else can think differently to them on a issue. Thus they reason that the person is lying to provoke a response when in fact the person is merely expressing their viewpoint in their particular way. They reach for their "Troll Towel" and strut away in their smug singular sincerity. They've given up.
In time someone will do a Phd on blog comment psychology and how people react to what other people have wrote.
When a speaker can be shouted down either by the Right or Left,
freedom is in danger and we all know how the left hate free speech.
And the Phd psycholgist will identify certain types of people who write, "Troll .. don't feed the troll". They'll work out what these people have in common (a small willy) and place them in a sub-group of blog commentators. They'll find common characteristics of their semantic and syntax usage. They'll see patterns in their political views and the extent and ways in which they engage with members of other sub-groups.
One of the other sub-groups will be the commentators who call for certain people to be banned and for the guidelines on commentary to be put under stricter management. They themselves don't realise that their own views could be considered a candidate for censure depending on the view of the one who holds the finger to the delete button.
I could go on about the sub groups forever. There are the people who see other people as being mentally ill. What do they say, '25 % of people have been diagnosed as being mentally ill, the 75% haven't had their illness confirmed'. In time people who claim other people are mentally 'ill' will be viewed like racists. Think about it.
I fully agree with Mr Divine's comments, you are spot on, sir.
"Troll towel throwers" exist on both sides of the political spectrum and those with extremist views (whether left or right wing) tend to behave in an alarmingly similar manner of huffiness.
I say f*ck 'em all.
Agreed (in the most charming of ways too).
Troll, troll, trolling along !
As you say, you are lucky. You can write about something two, three, four times and still expect to get paid for it.
I’m a Troll and I think the term Troll has been totally misappropriated. Kids throwing hissy fits online are not Trolls, neither are people making threats by e-mail. To be a Troll one must be calm or laughing, Trolls should rarely be angry because a Troll should never care.
That is the whole reason ‘Don’t feed the Trolls!’ works. If I decide to dance my Trollish dance around you and you remain unmoved I will of course simply dance on to find less stoic prey. If I actually care about the subject being discussed I will not be so easily put off.
It has reached the point that anyone who doesn’t adhere to the strict netiquette that someone has decided to enforce they are branded a ‘Troll’.
If you know yourself but do not know your enemy for every battle won you will find another lost.
"If you want to stop racism Steven you take these guys and gals on one by one. You play around with their heads. Enrage them, flatter them, show them where their contradictions lay, laugh and joke."
That's very big of you. Stopping racism with your superiority. Playing around in the head of a troll. I always find mockingly explaining their contradictions works.
Racist rage. Contradiction explained (in a light-hearted way obviously). Racism stops.
I bet you didn't expect a cure for racism in the comments section Steven...
Perhaps comments should be allowed only if the commenters use their real names? That would make things more civil.