The questions that must be answered over the unpaid stewards

Is the Work Programme fit for purpose?

As this Bank Holiday weekend drew to a soggy close, the story begun to emerge of how 80 unemployed people from Bristol, Bath and Plymouth were bussed to London to "work" as stewards for Sunday’s Diamond Jubilee river pageant.

Fifty of them were on "apprenticeships" and would be paid £2.80 an hour. The rest were on the Government’s Work Programme, and they’d been led to believe by Close Protection UK, the company they were providing stewarding services for, that they’d be paid for the work. Some had even signed off in anticipation. But then Tomorrow’s People, the charity running the Work Programme in their area, told them it was ‘work experience’ and they wouldn’t be paid. Some of them didn’t find this out until they boarded the coach to London, with the tents and sleeping bags they’d been told to bring with them. They arrived in London at 3am Sunday morning, and were left by the roadside. 20 minutes later they were shown under London Bridge and told that’s where they could camp until their shifts began at 5.30am. But they couldn’t pitch their tents on the concrete and it was too cold and wet to sleep. Their "work experience" consisted of standing for hours in the pouring rain, shivering in the inadequate clothing provided, doing virtually nothing as they’d not really been told what to do. A marked contrast to the splendour of the pageantry itself.

The director of Close Protection, Mary Prince, by the way, initially said that the "London Bridge" was a mistake, that the coaches shouldn’t have driven off and left them there. But in that case, why were they told to bring tents? And what were the drivers supposed to have done with them? Mary Prince also said that the only people who weren’t paid were ‘the ones who didn’t want to be paid’ because they’d lose their benefits.

The steward I spoke to yesterday had been on the Work Programme with Tomorrow’s People for a year, but apart from occasional sessions with an adviser (she’s on her third, as they keep leaving) ‘nothing had happened’ until March this year when she was put on the NVQ Level 2 in stewarding. She’d already done a stint of unpaid work experience in late March. I don’t think she was much impressed by the quality of training but she’d stuck with it, hoping to get paid work. Close Protection had said they’d pay the jubilee stewards £450, and it would lead to well-paid stewarding work at the Olympics. But she ended up calling home in tears and being rescued by a relative, after 36 hours without sleep, soaking wet and without being paid a penny for it.

Those are the basic facts that I’ve been told, and that have been reported in the Guardian and on a blog by Eddie Gillard, but the real questions remain to be answered. Here are just some of them.

Is the Work Programme fit for purpose? Is it actually providing training and work experience that will equip people for the world of work, and if not, what is the DWP actually paying  charities such as Tomorrow’s People to do? What monitoring is there of the Work Programme; what scrutiny of its outcomes? Where do you draw the line between giving people work experience they would otherwise not have had, and exploiting them as cheap or unpaid labour? Are these real apprenticeships? (Polly Toynbee among others has written about how this government’s much vaunted apprenticeships are simply rebadged Train to Gain or other lesser schemes, and not what would have in the past have been regarded as proper apprentice training).

What was the relationship between Tomorrow’s People and Close Protection UK? £1.5 million was allocated to pay for security at the jubilee pageant. How much of this went to Close Protection UK? How much, if any, went to Tomorrow’s People or wasn’t it a financial arrangement? When Close Protection UK were awarded the stewarding contract, was this on the basis that they’d use unpaid labour (and if so, were the organisers happy with this?) Or were the organisers led to believe that the stewards would be paid, and the contract price fixed accordingly?

Interestingly Close Protection UK says on its website, specifically under ‘Event Staff’: “Here at CPUK we pride ourselves on our reputation within the industry and therefore only provide the best and most competent event staff. All of our staff are trained to NVQ Level 2 in spectator safety (supervisors trained to Level 3) and all are SIA licensed in door supervision.”

The steward I spoke to hasn’t yet got her NVQ Level 2 (and doesn’t know if she will now, having walked out on the jubilee ‘training’). Some on the coach to London had got their SIA licence, but others hadn’t. So did Close Protection lead the pageant organisers to believe they were hiring – and paying for - ‘the best and most competent’?

Questions are also being asked about the security implications of hiring unqualified inexperienced staff for such a high profile occasion, by Lord Prescott, who has written to the Home Secretary, and my Labour colleague Bill Esterson who has tabled some written parliamentary questions. John Prescott has asked Theresa May to investigate whether Close Protection UK has broken the Security Industry Authority’s approved contractor status terms, including its ‘fit and proper person’ criteria, and whether it should still be allowed to provide stewarding services at the Olympics.

There are also concerns about the financial standing of Close Protection UK, whose net worth is currently shown by Companies House at £-185,861. The director Mary Prince has dissolved another six companies in the last six years.

Over the coming days more will be revealed, no doubt. I hope this triggers a wider debate about the use of workfare and Work Programme participants on "work experience" as a substitute for paid labour, and the exploitation of the scheme by companies who could and should pay a decent wage instead. Not to mention the exploitation of the "volunteers" who live in fear of being sanctioned or refused paid work if they turn down such opportunities. We also need to ‘follow the money’. Who was paid what, and what for, and why weren’t more questions asked about who and what and why? Watch this space, as they say.

Kerry McCarthy is the Labour MP for Bristol East and shadow foreign minister.

Rowboats sail towards Tower Bridge during the Thames Diamond Jubilee Pageant on the River Thames in London. Photograph: Getty Images.

Kerry McCarthy is the Labour MP for Bristol East and the shadow foreign minister.

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“I felt very lonely”: addressing the untold story of isolation among young mothers

With one in five young mothers lonely “all the time”, it’s time for employers and services to step up.

“Despite having my child with me all the time, I felt very lonely,” says Laura Davies. A member of an advisory panel for the Young Women’s Trust, she had her son age 20. Now, with a new report suggesting that one in five young mums “feels lonely all the time”, she’s sharing her story.

Polling commissioned by the Young Women’s Trust has highlighted the isolation that young motherhood can bring. Of course, getting out and about the same as you did before is never easy once there’s a young child in the picture. For young mothers, however, the situation can be particularly difficult.

According to the report, over a quarter of young mothers leave the house just once a week or less, with some leaving just once a month.

Aside from all the usual challenges – like wrestling a colicky infant into their jacket, or pumping milk for the trip with one hand while making sure no-one is crawling into anything dangerous with the other – young mothers are more likely to suffer from a lack of support network, or to lack the confidence to approach mother-baby groups and other organisations designed to help. In fact, some 68 per cent of young mothers said they had felt unwelcome in a parent and toddler group.

Davies paints what research suggests is a common picture.

“Motherhood had alienated me from my past. While all my friends were off forging a future for themselves, I was under a mountain of baby clothes trying to navigate my new life. Our schedules were different and it became hard to find the time.”

“No one ever tells you that when you have a child you will feel an overwhelming sense of love that you cannot describe, but also an overwhelming sense of loneliness when you realise that your life won’t be the same again.

More than half of 16 to 24-year-olds surveyed said that they felt lonelier since becoming a mother, with more than two-thirds saying they had fewer friends than before. Yet making new friends can be hard, too, especially given the judgement young mothers can face. In fact, 73 per cent of young mothers polled said they’d experienced rudeness or unpleasant behaviour when out with their children in public.

As Davies puts it, “Trying to find mum friends when your self-confidence is at rock bottom is daunting. I found it easier to reach out for support online than meet people face to face. Knowing they couldn’t judge me on my age gave me comfort.”

While online support can help, however, loneliness can still become a problem without friends to visit or a workplace to go to. Many young mothers said they would be pleased to go back to work – and would prefer to earn money rather than rely on benefits. After all, typing some invoices, or getting back on the tills, doesn’t just mean a paycheck – it’s also a change to speak to someone old enough to understand the words “type”, “invoice” and “till”.

As Young Women’s Trust chief executive Dr Carole Easton explains, “More support is needed for young mothers who want to work. This could include mentoring to help ease women’s move back into education or employment.”

But mothers going back to work don’t only have to grapple with childcare arrangements, time management and their own self-confidence – they also have to negotiate with employers. Although the 2003 Employment Act introduced the right for parents of young children to apply to work flexibly, there is no obligation for their employer to agree. (Even though 83 per cent of women surveyed by the Young Women’s Trust said flexible hours would help them find secure work, 26 per cent said they had had a request turned down.)

Dr Easton concludes: “The report recommends access to affordable childcare, better support for young women at job centres and advertising jobs on a flexible, part-time or job share basis by default.”

Stephanie Boland is digital assistant at the New Statesman. She tweets at @stephanieboland