The book trade has become a trade-off

As Waterstone's faces another crisis, will its new owners learn to trust their product?

People seem slightly bemused when you state your profession as bookseller: they're very glad you're doing it, but wonder why. Sometimes, when the rain's lashing down and your only customer is looking up ISBNs on their iPhone, you can wonder yourself.

Sometimes, however, it makes perfect sense: you advise readers, find the perfect gift working only with the description "he's a man, aged 40", discuss books with authors, publishers, agents, and avid readers, and sell lots of hand-picked stock.

Sounds simple, doesn't it? It's not. But if you've charted the fortunes (or lack of them) at the floundering Waterstone's chain of late, you'd be forgiven for thinking it was rocket science.

As an anonymous employee wrote on the Bookseller blog last week, recent years have seen everything from "redundancies and cuts to hours when the Hub [their initially disastrous centralised distribution system] was implemented, to store closures and lack of any recent pay increases".

And now, almost three decades since it was founded, Waterstone's is facing a new crisis. HMV, its parent company, needs to sell up after announcing severe losses that suggest before-tax profits will be down more than 50 per cent on the preceding year's £74.2m. Speculation rages as to whether its founder, Tim Waterstone, and the Russian oligarch Alexander Mamut will buy it, or if the current MD, Dominic Myers, and team will make a bid. Whoever succeeds, they need to get it right.

Waterstone's own problems stem from its focus on trying to grab short-term market share via loss leaders, "3 for 2" deals, and centralised less-varied book-buying, often investing too heavily in publisher-pushed titles that just haven't sold. Meanwhile, they've sacrificed knowledgeable staff and store individuality.

The book trade is in a difficult transitional phase, but Waterstone's unsuccessful scrabble for a more modern approach -- they were slow to pick up on the digital-reader market and the potential of internet sales -- leaves them falling between two stools: trying to compete with Amazon and supermarkets, while seeming to have lost faith in their core product. And if they don't believe in the value of books, why should their customer?

It's increasingly common for people to comment on price, as if they'd like an explanation as to why a 200-page paper unit costs £8.99. This is a troublesome trend, and one that Waterstone's has heartily contributed to.

Giving customers a real service and believing in the inherent value of books still works, however. The swiftly expanding Daunt Books is a case in point. They provide well-read (well-heeled) customers with beautiful shops, carefully selected stock and literary staff. Carrying a Daunts bag is akin to wearing a badge of intellectualism among London's middle-classes.

Waterstone's can't compete directly with this model, but there is still middle ground in the market, and the more they give control back to good staff onsite the better. Perhaps the resolution of the current crisis ­- and it's crucial for UK publishing that it is resolved -- will give them the chance to reinvest in the idea of the book. Rather than their awful tagline, 'feel every word', why not, 'believe in the book'?

Recently a customer buying two titles from us remarked how he often left Waterstone's with nothing: he hated to miss the 3 for 2 deal, but got too annoyed looking for a third book he didn't want.

Not necessarily a universal experience, but perhaps something the eventual new owners should consider. The customer was spending more money with us, but getting what he wanted, and crucially, he valued the books he was buying. It's not the complete answer to a complex problem, but it's a solid book-shaped building block.

 

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Katy Perry’s new song is not so much Chained to the Rhythm as Chained to a Black Mirror episode

The video for “Chained to the Rhythm” is overwhelmingly pastel and batshit crazy. Watch out, this satire is sharp!

If you’ve tuned into the radio in the last month, you might have heard Katy Perry’s new song, “Chained to the Rhythm”, a blandly hypnotic single that’s quietly, creepingly irresistible.

If you’re a really attuned listener, you might have noticed that the lyrics of this song explore that very same atmosphere. “Are we crazy?” Perry sings, “Living our lives through a lens?”

Trapped in our white picket fence
Like ornaments
So comfortable, we’re living in a bubble, bubble
So comfortable, we cannot see the trouble, trouble
Aren’t you lonely?
Up there in utopia
Where nothing will ever be enough
Happily numb

The chorus muses that we all “think we’re free” but are, in fact, “stumbling around like a wasted zombie, yeah.” It’s a swipe (hehe) at social media, Instagram culture, online dating, whatever. As we all know, modern technology is Bad, people who take photos aren’t enjoying the moment, and glimpses other people’s Perfect Lives leave us lonely and empty. Kids these days just don’t feel anything any more!!!

The video for this new song was released today, and it’s set in a (get this) METAPHORICAL AMUSEMENT PARK. Not since Banky’s Dismaland have we seen such cutting satire of modern life. Walk with me, through Katy Perry’s OBLIVIA.

Yes, the park is literally called Oblivia. Get it? It sounds fun but it’s about oblivion, the state of being unaware or unconscious, i.e. the state we’re all living in, all the time, because phones. (I also personally hope it’s a nod to Staffordshire’s own Oblivion, but cannot confirm if Katy Perry has ever been on the Alton Towers classic steel roller coaster.)

The symbol of the park is a spaced-out gerbil thing, because, aren’t we all caged little hairy beings in our own hamster wheels?! Can’t someone get us off this never-ending rat race?!

We follow Katy as she explores the park – her wide eyes take in every ride, while her peers are unable to look past the giant iPads pressed against their noses.


You, a mindless drone: *takes selfies with an iPad*
Katy Perry, a smart, engaged person: *looks around with actual human eyes, stops to smell the roses*

She walks past rides, and stops to smell the roses – and the pastel-perfect world is injected with a dose of bright red reality when she pricks her finger on a thorn. Cause that’s what life really is, kids! Risk! At least she FEELS SOMETHING.


More like the not-so-great American Dream, am I right?!

So Katy (wait, “Rose”, apparently) takes her seat on her first ride – the LOVE ME ride. Heteronormative couples take their seats against either a blue heart or a pink one, before being whizzed through a tunnel of Facebook reaction icons.

Is this a comment on social media sexism, or a hint that Rose is just too damn human for your validation station? Who knows! All we can say for sure is that Katy Perry has definitely seen the Black Mirror episode “Nosedive”:

Now, we see a whole bunch of other rides.


Wait time: um, forever, because the human condition is now one of permanent stasis and unsatisfied desires, duh.

No Place Like Home is decorated with travel stamps and catapults two of the only black people in the video out of the park. A searing comment on anti-immigrant rhetoric/racism? Uh, maybe?

Meanwhile, Bombs Away shoots you around like you’re in a nuclear missile.


War: also bad.

Then everyone goes and takes a long drink of fire water (?!?!) at Inferno H2O (?!?!) which is also a gas station. Is this about polluted water or petrol companies or… drugs? Or are we just so commercialised even fire and water are paid-for privileges? I literally don’t know.

Anyway, Now it’s time for the NUCLEAR FAMILY SHOW, in 3D, no less. Rose is last to put her glasses on because, guess what? She’s not a robot. The show includes your typical 1950s family ironing and shit, while hamsters on wheels run on the TV. Then we see people in the rest of theme park running on similar wheels. Watch out! That satire is sharp.

Skip Marley appears on the TV with his message of “break down the walls to connect, inspire”, but no one seems to notice accept Rose, and soon becomes trapped in their dance of distraction.


Rose despairs amidst the choreography of compliance.

Wow, if that didn’t make you think, are you even human? Truly?

In many ways – this is the Platonic ideal of Katy Perry videos: overwhelmingly pastel, batshit crazy, the campest of camp, yet somehow walking the fine line between self-ridicule and terrifying sincerity. It might be totally stupid, but it’s somehow still irresistible.

But then I would say that. I’m a mindless drone, stumbling around like a wasted zombie, injecting pop culture like a prescription sedative.

I’m chained…………. to the rhythm.

Anna Leszkiewicz is a pop culture writer at the New Statesman.