The book trade has become a trade-off

As Waterstone's faces another crisis, will its new owners learn to trust their product?

People seem slightly bemused when you state your profession as bookseller: they're very glad you're doing it, but wonder why. Sometimes, when the rain's lashing down and your only customer is looking up ISBNs on their iPhone, you can wonder yourself.

Sometimes, however, it makes perfect sense: you advise readers, find the perfect gift working only with the description "he's a man, aged 40", discuss books with authors, publishers, agents, and avid readers, and sell lots of hand-picked stock.

Sounds simple, doesn't it? It's not. But if you've charted the fortunes (or lack of them) at the floundering Waterstone's chain of late, you'd be forgiven for thinking it was rocket science.

As an anonymous employee wrote on the Bookseller blog last week, recent years have seen everything from "redundancies and cuts to hours when the Hub [their initially disastrous centralised distribution system] was implemented, to store closures and lack of any recent pay increases".

And now, almost three decades since it was founded, Waterstone's is facing a new crisis. HMV, its parent company, needs to sell up after announcing severe losses that suggest before-tax profits will be down more than 50 per cent on the preceding year's £74.2m. Speculation rages as to whether its founder, Tim Waterstone, and the Russian oligarch Alexander Mamut will buy it, or if the current MD, Dominic Myers, and team will make a bid. Whoever succeeds, they need to get it right.

Waterstone's own problems stem from its focus on trying to grab short-term market share via loss leaders, "3 for 2" deals, and centralised less-varied book-buying, often investing too heavily in publisher-pushed titles that just haven't sold. Meanwhile, they've sacrificed knowledgeable staff and store individuality.

The book trade is in a difficult transitional phase, but Waterstone's unsuccessful scrabble for a more modern approach -- they were slow to pick up on the digital-reader market and the potential of internet sales -- leaves them falling between two stools: trying to compete with Amazon and supermarkets, while seeming to have lost faith in their core product. And if they don't believe in the value of books, why should their customer?

It's increasingly common for people to comment on price, as if they'd like an explanation as to why a 200-page paper unit costs £8.99. This is a troublesome trend, and one that Waterstone's has heartily contributed to.

Giving customers a real service and believing in the inherent value of books still works, however. The swiftly expanding Daunt Books is a case in point. They provide well-read (well-heeled) customers with beautiful shops, carefully selected stock and literary staff. Carrying a Daunts bag is akin to wearing a badge of intellectualism among London's middle-classes.

Waterstone's can't compete directly with this model, but there is still middle ground in the market, and the more they give control back to good staff onsite the better. Perhaps the resolution of the current crisis ­- and it's crucial for UK publishing that it is resolved -- will give them the chance to reinvest in the idea of the book. Rather than their awful tagline, 'feel every word', why not, 'believe in the book'?

Recently a customer buying two titles from us remarked how he often left Waterstone's with nothing: he hated to miss the 3 for 2 deal, but got too annoyed looking for a third book he didn't want.

Not necessarily a universal experience, but perhaps something the eventual new owners should consider. The customer was spending more money with us, but getting what he wanted, and crucially, he valued the books he was buying. It's not the complete answer to a complex problem, but it's a solid book-shaped building block.

 

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Inside Syria's unending siege, civilians, not soldiers, are the chief victims

In Aleppo, civilian strife is just another tool of war.

Maria is a young mother who lives in Aleppo. She missed her opportunity to flee when the Syrian-Turkish border was closed to all but the seriously injured in early 2015. With her two children – Fadi, aged five, and Sama, aged nine – she stayed in the city.

Maria’s husband was killed by a barrel bomb that fell on their neighbourhood in 2014. After that, she took the children and moved in with her husband’s family. Her married brother-in-law asked her to be his second wife. She accepted the offer for the sake of security. This year he, too, was killed when a bomb fell on his shop.

Speaking to her on Skype, I referred to Aleppo as a city under siege and she quickly corrected me. “The city is not under siege,” she said. “We are human beings under siege.” Maria clearly felt offended by my words. She moved the conversation on to the images of a young Syrian boy, sitting in an ambulance, which have appeared on newspaper front pages around the world – a symbol of the human suffering in Aleppo. “What can I say? His silence and shock reflected all the pain of Syrians.”

Tearfully, she described her living conditions. “There are two widows, with three children, who live all together with our old mother-in-law. The good people around us try to give us food and clothing.”

She added: “Before, I used to cook a big meal for me and my family-in-law every day. My late husband was well off.” The children don’t go to school but they get some lessons at home – Maria used to work as an Arabic language teacher at a high school in the city.

The household’s other widow, Safaa, joined our conversation. “Since the first day of Eid ul-Fitr [the festival that marks the end of Ramadan, this year on 6 July], the siege began in Aleppo. There was no food or water. Children cried and could not sleep because of hunger.”

Safaa made food from pulses that she had managed to save, particularly lentils. As the area around the city is rich in olives and well known for producing za’atar herbs, the extended family depended on reserves of these for nutrition. “Al-za’atar al-akhdar [a dish of the herb, olive oil and a few other basic ingredients] has saved the reputation of Aleppo and its people,” Safaa joked, and both women laughed.

Then, suddenly, the Skype connection was lost and they both disappeared.

Another Aleppo native to whom I spoke, Ayham, described his desperation as he finished his engineering degree before fleeing Syria. “I am my mother’s only son, so I didn’t want to do military service, and I left, as I felt so insecure,” he told me. He had been living in Shahbaa, a neighbourhood controlled by Bashar al-Assad’s regime, while completing one application after another to study abroad. Eventually he was successful and he has now made it to a university in Europe.

Ayham’s parents were pushing him to leave because they knew that he was part of an underground anti-Assad protest movement. “There are two Aleppos,” he explained. “One is free and the other is controlled by Assad’s regime. Both are very unsafe . . . Living hungry was easier than living under threat.”

There are roughly two million people in the city, most of them women and children. Since the second day of the siege, there have been no fruit or vegetables available and only a few bakeries are producing bread. Compounding the starvation, the bombing has been intense, hitting hospitals, ambulances, blood banks and the Syrian Civil Defence base. Assad’s regime is targeting vital resources for civilians.
Even after rebel forces, in co-operation with the Islamist faction Jaish al-Fateh, managed partly to break the siege and open a new road into the south of the city through the Ramoussa area, they could not bring in enough food. The little that made it inside immediately sent prices soaring. Civilians could not use this road to escape – jets were targeting the routes in and out.

The eastern areas of Aleppo, which are still under the opposition’s control, are also still without aid, because of how risky it is to get there. All the talk coming out of the city today is about decisive battles between Assad’s forces and the rebels in the southern quarters. Civilians put the recent air strikes down to these conflicts – it has long been believed that when the regime loses ground, it intensifies its bombing as revenge, and to send a message to those who continue to resist.

People in Aleppo and the north-eastern territories of Syria are suffering and dying. They have no other choice. It seems that both Isis and the Assad regime are trying as hard as they can to destroy Syrian civilians, whether through direct attacks or by gradual starvation.

There is little information available, as both sides attempt to prevent the media from documenting life under siege. Isis accuses journalists of being agents of Assad, while the regime portrays reporters as terrorists. Pro-Assad social media accounts have alleged that Mahmoud Raslan, who took the footage of the boy in the ambulance, has links with terrorism. The same channels have yet to say much about Raslan’s subject – Omran Daqneesh, the five-year-old whom he showed, bloodied and stunned, after the boy was pulled from the rubble caused by multiple air strikes. Omran’s ten-year-old brother, Ali, has since died from injuries sustained in another attack.

After four hours, I heard back from Maria. She apologised for losing the connection and asked me not to worry about her. “All of us are fine. We did not die yet,” she said. Her daughter, Sama, has not been to school since last year, she told me, and now studies only Arabic poetry. They have no books, so she depends on the verses that Maria knows by heart. Sama misses her school and her friends, and though she remembers their faces she has forgotten their names.

Maria has made a doll for her out of scraps of fabric and they call it Salwa. Together, they sing Syrian folk songs for the doll, in particular one that goes: “Hey Salwa, why are you crying? I need a friend.” Maria is resigned. As she says, “We are back in the Stone Age.” 

K S is a Syrian journalist, based in Sweden since 2014

This article first appeared in the 25 August 2016 issue of the New Statesman, Cameron: the legacy of a loser