The book trade has become a trade-off

As Waterstone's faces another crisis, will its new owners learn to trust their product?

People seem slightly bemused when you state your profession as bookseller: they're very glad you're doing it, but wonder why. Sometimes, when the rain's lashing down and your only customer is looking up ISBNs on their iPhone, you can wonder yourself.

Sometimes, however, it makes perfect sense: you advise readers, find the perfect gift working only with the description "he's a man, aged 40", discuss books with authors, publishers, agents, and avid readers, and sell lots of hand-picked stock.

Sounds simple, doesn't it? It's not. But if you've charted the fortunes (or lack of them) at the floundering Waterstone's chain of late, you'd be forgiven for thinking it was rocket science.

As an anonymous employee wrote on the Bookseller blog last week, recent years have seen everything from "redundancies and cuts to hours when the Hub [their initially disastrous centralised distribution system] was implemented, to store closures and lack of any recent pay increases".

And now, almost three decades since it was founded, Waterstone's is facing a new crisis. HMV, its parent company, needs to sell up after announcing severe losses that suggest before-tax profits will be down more than 50 per cent on the preceding year's £74.2m. Speculation rages as to whether its founder, Tim Waterstone, and the Russian oligarch Alexander Mamut will buy it, or if the current MD, Dominic Myers, and team will make a bid. Whoever succeeds, they need to get it right.

Waterstone's own problems stem from its focus on trying to grab short-term market share via loss leaders, "3 for 2" deals, and centralised less-varied book-buying, often investing too heavily in publisher-pushed titles that just haven't sold. Meanwhile, they've sacrificed knowledgeable staff and store individuality.

The book trade is in a difficult transitional phase, but Waterstone's unsuccessful scrabble for a more modern approach -- they were slow to pick up on the digital-reader market and the potential of internet sales -- leaves them falling between two stools: trying to compete with Amazon and supermarkets, while seeming to have lost faith in their core product. And if they don't believe in the value of books, why should their customer?

It's increasingly common for people to comment on price, as if they'd like an explanation as to why a 200-page paper unit costs £8.99. This is a troublesome trend, and one that Waterstone's has heartily contributed to.

Giving customers a real service and believing in the inherent value of books still works, however. The swiftly expanding Daunt Books is a case in point. They provide well-read (well-heeled) customers with beautiful shops, carefully selected stock and literary staff. Carrying a Daunts bag is akin to wearing a badge of intellectualism among London's middle-classes.

Waterstone's can't compete directly with this model, but there is still middle ground in the market, and the more they give control back to good staff onsite the better. Perhaps the resolution of the current crisis ­- and it's crucial for UK publishing that it is resolved -- will give them the chance to reinvest in the idea of the book. Rather than their awful tagline, 'feel every word', why not, 'believe in the book'?

Recently a customer buying two titles from us remarked how he often left Waterstone's with nothing: he hated to miss the 3 for 2 deal, but got too annoyed looking for a third book he didn't want.

Not necessarily a universal experience, but perhaps something the eventual new owners should consider. The customer was spending more money with us, but getting what he wanted, and crucially, he valued the books he was buying. It's not the complete answer to a complex problem, but it's a solid book-shaped building block.


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Cake or Death: why The Great British Bake Off is the best thing on television

Those who are complaining that the show has “caved in to political correctness” have missed the point.

The Cake is a Lie. That’s what viewers of the Great British Bake Off, now in its fifth season, are complaining about in the run-up to this week’s final. Out of thousands of amateur bakers who applied, three have made it through the gruelling rounds of Mary Berry’s disapproving pucker and faced down blue-eyed Cake Fascist Paul Hollywood’s demands without a single underbaked layer or soggy bottom in sight - and two of them aren’t white. The subsequent crypto-racist whining from PC-gone-madattrons in the press - one paper suggested that perhaps poor Flora, who was sent home last week, should have baked a "chocolate mosque" - runs against the whole spirit of Bake Off.

The charge is that the competition is not merit-based, and the entire basis for this complaint seems to be that two out of the finalists are of Asian origin - which makes total sense, because everyone knows that white people are better than everyone else at everything, including baking, so obviously it’s political correctness gone mad. The fact that last week Nadiya Hussain, a homemaker from Luton who happens to wear a hijab, baked an entire fucking peacock out of chocolate biscuits had nothing to do with it.

For those of you who mysteriously have better things to do with your time than watch 12 British people prat about in a tent, let me tell you why all of this matters. The best way to explain what's so great about The Great British Bake Off is to compare it to how they do these things across the pond. In America, they have a show called Cupcake Wars, which I gamely tuned into last year whilst living abroad and missing my fix of Sue Perkins getting overexcited about Tart Week. 

Big mistake. Cupcake Wars is nothing at all like Bake Off. Cupcake Wars is a post-Fordian nightmare of overproduction and backstabbing filmed under pounding lights to a sugary version of the Jaws soundtrack. Contestants mutter and scheme over giant vats of violent orange frosting about how they're going to destroy the competition, and they all need the prize money because without it their small cupcake businesses might fold and their children will probably be fed to Donald Trump. Every week a different celebrity guest picks one winner to produce a thousand cupcakes - a thousand cupcakes! - for some fancy party or other, and it’s all just excessive and cutthroat and cruel. Cupcake Wars is Cake Or Death.

Bake Off is quite different. Bake Off is not about the money, or even really about the winning. Bake Off is a magical world of bunting and scones and dapper lesbian comedians making ridiculous puns about buns and gentle, worried people getting in a flap about pastry. There are very few hysterics. Legend has it that if anybody has a real breakdown in the middle of a signature bake, presenters Mel Giedroyc and Sue Perkins stand next to them repeating brand names and swear-words so the cameramen can’t use the footage, and don’t you dare disabuse me of that fact, because I want it to be true. The prize money, in a desperately British way, is almost never mentioned, nobody tries to sabotage anyone else’s puff pastry, and at the end whoever has to leave gives a brave little interview about how it’s a shame but they tried their best and they were just happy to be there and they’re definitely going to do some more baking almost as soon as they get home. 

Bake Off is the theatre of the humdrum, where fussy, nervous people get to be heroes, making macarons as the seas rise and the planet boils and the leaders of the world don't care that they've left the oven on. I’m always a little bit frightened by people who can bake, because I can’t even make a muffin out of a packet, although one danger of watching too much Bake Off is that you become convinced you ought to give it another try, and I apologise to my housemates for making them eat my savoury vegan chilli-chocolate cookies (don’t ask). They say that if you can bake a cake, you can make a bomb, and by that logic I should definitely be kept away from the explosives when the zombie revolution comes- but the Bake Off contestants are probably the sort of people who will be Britain’s last line of defence, quietly constructing landmines and apologising that the stitching on the flag of insurrection isn’t quite perfect. People with this specific and terrifying personality type are that are precisely the reason Britain once had an empire, as well as the reason we’re now rather embarrassed about it. 

For now, though, Bake Off is a gentle human drama about all the best bits of Britishness- and diversity is part of that. In fact, this isn’t even the first time that two out of three finalists have not been white - that was two years ago. But something seems to have changed in British society at large, such that the same scenario is now more enraging to the kind of people who get their jollies from spoiling everything lovely and gentle in this world with casual bigotry - they know who they are, and may their Victoria sponges never rise and all their flatbreads turn out disappointingly chewy.

Britain is getting harder and meaner, and even Bake Off is not immune. In the first season, it was more than enough to bake a half decent brioche. This season an affable fireman got sent home because the grass on his miniature edible Victorian tennis court was not the right shade of green, and I’m not even joking. In one of the challenges the bakers had to produce an arcane french dessert that looked like the turds of a robot angel, and most of them actually managed it. The music is getting more dramatic, the close-up shots of flaky chocolate pastry and oozing pie-lids more reminiscent of 1970s pornography. It’s all a bit much.

The human drama, though, is as perfectly baked as ever. Lovely Flora, the baby of the bunch who missed out on a spot in the final because her chocolate carousel centrepiece was slightly wonky, was actually one of my favourites because she's so deliciously millennial, with her pussy-bow collars and obsessive, Type-A attention to detail. Paul the Prison Officer was a delight, mainly because he looked so much like Paul Hollywood- cue six weeks of two enormous men called Paul having bro-offs over bread, nodding and trading gruff, dudely handshakes over the specific crunchiness of biscotti. One week, Prison Officer Paul produced a giant dough sculpture of a lion's head and Judge Paul gave him a special prize and then they probably went off into a gingerbread sweat lodge together and it was the manliest moment ever in Bake Off history.

This is what Bake Off is about, and that’s why the people who are complaining that something other than merit might have been involved in selecting the finalists have missed the point entirely. The point of Bake Off is not to determine the best amateur baker in the land. That's just the excuse for Bake Off. Even the gentlest TV show needs a vague narrative structure, and otherwise there'd be no tension when someone's blancmange collapses in a heap of eggy foam and broken dreams. But in the end, when all's said and done, it's just cake. If your ornamental biscuit windmill has a soggy bottom, well, nobody died, and you can probably still eat the pieces on your way home to have a cup of tea and a little cry. 

That's the point of Bake Off. None of it really matters, and yet it consistently made me smile during a long, weary summer of geopolitical doomwrangling when absolutely everything else on television was unremitting misery. I hope Nadiya wins, because she’s an adorable dork and I love her and she gets so worried about everything and I want nothing remotely distressing to happen to her, ever; I expect Tamal Ray, the gay doctor whose meat pie had me drooling, is the best baker overall, but I can’t be objective there, because I keep getting distracted by his lovely smile. Ian Cumming, the last white person in the tent (apart from both of the presenters and both of the judges) is a little bit dull, which is a problem, because of all the delicious treats produced on the show, Ian's are the ones I would probably eat the most. I want his tarragon cheesecake in my face immediately. I would just rather have a conversation with Nadiya while I'm doing it.

But at the end of the day, it doesn’t matter. It doesn’t matter! And that’s the utter, unremitting joy of Bake Off. It’s possibly the last show on earth where in the end, it doesn’t matter who wins, as long as everyone gave it their best shot and had a laugh over a disastrous scrambled-egg chocolate tart or two, because ultimately, it’s just cake. And that’s marvellous. Now let’s all have a nice fat slice of perspective and calm down.


Now listen to a discussion of the Bake Off on the NS pop culture podcast:

Laurie Penny is a contributing editor to the New Statesman. She is the author of five books, most recently Unspeakable Things.