The last post?

How Royal Mail fiddles the figures

It is easy, working in an office where we deal with a lot of incoming and outgoing post, to forget the reasons behind the intermittent CWU industrial action and see it as a minor irritation -- after all, if something's really important, we can always bike it, can't we? So it's good to see this timely (and shocking) report in the current LRB on how Royal Mail is fiddling its figures in order to justify part-privatisation:

Mail is delivered to the offices in grey boxes. These are a standard size, big enough to carry a few hundred letters. The mail is sorted from these boxes, put into pigeonholes representing the separate walks, and from there carried over to the frames. This is what is called "internal sorting" and it is the job of the full-timers, who come into work early to do it. In the past, the volume of mail was estimated by weighing the boxes. These days it is done by averages. There is an estimate for the number of letters that each box contains, decided on by national agreement between the management and the union. That number is 208. This is how the volume of mail passing through each office is worked out: 208 letters per box times the number of boxes. However, within the last year Royal Mail has arbitrarily, and without consultation, reduced the estimate for the number of letters in each box. It was 208: now they say it is 150. This arbitrary reduction more than accounts for the 10 per cent reduction that the Royal Mail claims is happening nationwide.

Fewer letters being sent these days, due to email and mobile phone use, is a truism repeated by everyone from Royal Mail managers to the Business Secretary, Peter Mandelson. In fact, as the piece makes clear, the real crisis affecting Royal Mail is not one of technology, but of a conflict between public service and private profit. The LRB's correspondent illustrates this point with a telling exchange:

We had a meeting a while back at which all the proposed changes to the business were laid out . . . We were told that the emphasis these days should be on the corporate customer. It was what the corporations wanted that mattered.

. . . Someone piped up in the middle of it. "What about Granny Smith?" he said. He's an old-fashioned sort of postman, the kind who cares about these things.

"Granny Smith is not important," was the reply. "Granny Smith doesn't matter any more."

For an indicator of what might lie ahead, I recommend you track down a copy of Jonathan Franzen's essay collection How to Be Alone, and read his gloomy but revealing mid-1990s investigation of Chicago's decrepit postal service.

Daniel Trilling is the Editor of New Humanist magazine. He was formerly an Assistant Editor at the New Statesman.

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Putin's vote-winning trick? He makes power personal

Representatives in the Russian parliament, the Duma, have long been unpopular. Yet President Putin is immune to voter's discontent.

A week before Russia’s parliamentary elections, the central square in Ekaterinburg – the fourth-largest city in Russia, a thousand miles east of Moscow – was packed with people, huddling close on a wet September night. They faced a stage decorated with a poster imploring the crowd to vote for “ours”, meaning United Russia, Vladimir Putin’s political party.

Yet it wasn’t politics for which thousands of people had braved the rain – it was music. During the perestroika and glasnost years of post-Soviet openness, Ekaterinburg was the cradle of the Russian rock scene. The home-grown bands Nautilus Pompilius, Chaif and Agata Kristi sang about freedom and change. Thus, this free concert to celebrate the 30th anniversary of the legendary Sverdlovsk Rock Club was bound to draw a crowd, and United Russia latched on to that.

A message from Dmitry Medvedev, the United Russia leader, praising local rock bands for their bravery “in those days when freedom was in deficit”, was read to the assembled fans. If freedom was a powerful word thirty years ago it has little impact on Russians today. Turnout in the election on 18 September was less than 50 per cent (and only 41.5 per cent in the Ekaterinburg region), a sign of the general political apathy. Before they went to the polls, it was hard to find anyone who was enthusiastic about voting.

“Why should I bother with voting? The result is clear: United Russia will, as always, win,” says Vyacheslav Bakhtin, who owns a small construction company in Ekaterinburg. He added: “Elections are the last thing on my mind. My business has been suffering for the last two years. We couldn’t even afford to go on a family vacation this summer.”

The Russian economy is struggling because of low oil prices, trade embargoes and geopolitical concerns. There have been public spending cuts, and the free float of the rouble led to currency devaluation and high inflation (7 per cent in August). Unemployment is rising and the base interest rate is 10.5 per cent.

There are many reasons for Russians to want a change in government, yet it appears that people do not see the link between their daily struggles and Putin’s policies.

Anna Mikhailova has recently returned from a tour of the Golden Ring of Russia (a circuit of medieval cities to the north-east of Moscow), where there is a stark contrast between the restored onion-domed churches and the crumbling villages.

“People live in poverty in crammed kummunalki [Soviet-style communal flats with several families sharing one kitchen and bathroom],” she tells me. “But they still talk about Putin the Saviour, standing up for Mother Russia.”

Apart from United Russia, 13 parties were judged eligible to stand, but the range of choice was an illusion. Olga, who requested anonymity for her own safety, explained. “We have one party – United Russia – a few pseudo-opposition parties, the Communists, the LDPR and Fair Russia who support Putin’s cause, and a bunch of nobodies that people don’t care about.”

Indeed, Gennady Zyuganov, who has led the Communist Party since 1993, campaigned under the slogan “Ten Stalinist punches against capitalism”. But although he criticised Medvedev, he didn’t touch Putin. The populist leader of the Liberal Democratic Party of Russia (LDPR), Vladimir Zhirinovsky, another political dinosaur, actively endorses Putin’s foreign policy.

If there is discontent among voters, Putin is immune to it. On the eve of the elections, United Russia’s popularity slid to just 30 per cent of total respondents in one poll, though it scored 50 per cent among those who said they were definitely going to vote. Medvedev’s own approval rating fell to 48 per cent. His message to the elderly that state pensions wouldn’t increase, and his advice to teachers to get jobs in the private sector if they weren’t happy with their state salaries, might have had something to do with it. Yet Putin’s popularity remained consistently high, at 82 per cent, according to independent pollsters the Levada Centre.

Alexey Volkov, a 40-year-old business manager, says he voted for the Communists. “I voted against United Russia, the apparatchiks stifling the president,” he explains. “Putin, on the other hand, is the best ruler since Alexander III [Russia’s emperor at the end of the 19th century].”

Representatives in the Russian parliament, the Duma, have long been unpopular and considered ineffective by the Russian people. Over the past 16 years, presidential power has expanded hugely. Since Russia adopted its new constitution in 1993, successive presidents have introduced legislation to stretch the office’s authority. In his first term as president, Putin acquired 219 new rights and duties, and as his successor Medvedev enjoyed an additional 114 responsibilities. These range from educational appointments to federal government decisions.

As predicted, United Russia topped the ballot with 54 per cent of the vote. Putin’s party claimed 343 of the 450 seats (up from 238 in 2011). The same four parties will form the Duma. The Yabloko and PARNAS parties, seen by voters as a token gesture of protest against the Kremlin, gained negligible support, with 2 per cent and 0.7 per cent, respectively.

It is ultimately Putin’s victory. In the eyes of the majority, he has restored Russia’s strength abroad, revived the defence industry and army, and reinvigorated the country with patriotism. The latter was accomplished via manipulation of the media, which has reinstated the West as the enemy and focused attention on foreign affairs at the expense of the social and economic agenda at home.

Still, with the low turnout, only 26 per cent of eligible Russians voted for Putin’s party. Though that was enough to tighten the president’s grip on the Duma, nationwide the elections paint a picture of a dejected Russia just beginning to feel discontent with the status quo. It is not yet enough to unseat Putin, but as the old Russian saying goes: a drop of water can cut through stone.

This article first appeared in the 22 September 2016 issue of the New Statesman, The New Times