Where to go when you don't trust your bank manager

Advice for SMEs.

Whether that business is large, small or part of the squeezed middle, there is little doubt that the fight to find and keep customers - and indeed to make money from them - is harder than it has been for a long time. One area where this is very evident is in the continuing struggle to access funds. Many owners of small and medium-sized businesses are still finding it difficult to get the funding they need from their bank.

The banks counter this criticism with a valid argument that the demand simply isn’t there and many would-be borrowers simply don’t want to take on more risk at a time of great uncertainty. Nevertheless, figures reporting the number of loan applications turned down suggest that the banks are still busy taking risk off their balance sheets and as a result are either refusing to lend at all or setting very high prices on their lending.

While it is clear that the banks are in a difficult position — castigated for being both too reckless and now for being too conservative — there are some very serious long-term implications from the apparent breakdown in relations between small business owners and the banks.

It wasn’t all that long ago when bank managers were the most valued and trusted advisors for those running small businesses. 

But as a recent survey (organised by Hitachi Capital Invoice Finance, which admittedly competes directly against banks to provide an alternative means of finance) shows, trust in bank managers is currently low. Only 21 per cent of SME owners questioned said they would trust advice from their bank manager. While it’s easy to dismiss the report’s findings as a PR exercise, they tally with other polls measuring the general public’s opinion of bankers (notably the Edelman’s Trust Barometer).

Put a group of business owners together in a room to talk about finance and it won’t be long before one or more bemoans the loss of personal banking relationships and the switch to centralised, call-centre style customer service. The days of a local branch manager having a close relationship with local businesses and being able to make appropriate lending decisions (possibly over a round of golf or a G&T) are gone. For some the more strategic overview of a regional risk committee makes more sense in the modern age. But while we all welcome that added professionalism, it’s difficult not to feel that something has been lost in translation. Many business owners would welcome a move back to a more responsive and locally aware banking system.

If business has lost trust in banks, what about other advisors? In his inaugural address in June ICAEW president Mark Spofforth made it clear that rebuilding trust in the accountancy profession was a major objective for his year in office.

“It worries me deeply that the profession I joined isn’t held in the same esteem that it was when I started out as a trainee”, he said, before adding that these concerns are shared by other qualified professionals.

On the evidence of this survey, things are already improving. Hitachi found that 43 per cent of respondents trust the advice they were given by accountants, a far higher score than for any other type of advisor. This is excellent news for a profession that has experienced considerable self-doubt in the wake of the financial crisis.

There is a long way to go, but the importance of such a key customer group being happy with the advice they get from accountants is underlined by further research from the technology company Portal. This piece of research was into the importance consumers place on service. It found that 52 per cent reported they would change supplier as a result of poor service. See a name and shame graphic listing some of the worst offenders.

If trust in the accountancy profession is to be built, then chartered accountants in firms of all size and shape will have to continue to provide excellent standards of service and to provide insightful and meaningful advice, especially to business clients. As Spofforth rightly pointed out in his inauguration address: “Trust has to be earned – and once lost it can take years to rebuild. It is fundamental to a well-run economy and to a properly functioning society. And it is a concern, a worry that only we as a profession can address.

"We need to show that we deserve people’s trust and we need to work hard to earn it.”

This article first appeared in economia.

Photograph: Getty Images

Richard Cree is the Editor of Economia.

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MP after a moonlighting job? I've got the perfect opportunity

If it's really about staying in touch with the real world, how about something menial and underpaid? Or reforming parliamentary rules on second jobs...

There she stood outside Number 10 on 13 July last year, the new Prime Minister pledging with earnest sincerity her mission to fight injustice and inequality, to “make Britain a country that works not for a privileged few, but for every one of us”.

 “When it comes to opportunity,” she promised the ‘just managing’ millions, “we won’t entrench the advantages of the fortunate few". Another new day had dawned

But predictably since then it’s been business as usual. If we needed proof, George Osborne has provided it: those who have so little must continue to go without so that the man with so much can have it all.

What would it take for Tory backbenchers to trouble Theresa May’s serenity? Not her u-turn on Brexit. Nor her denial of Parliament’s right to scrutinise the terms of the UK's uncertain future. Certainly not a rampant Labour opposition.

But were she to suggest that they give up their adventures in the black economy and focus on the job their constituents pay them for, she would face a revolt too bloody to contemplate.

Fifteen years ago, I introduced the short-lived Members of Parliament (Employment Disqualification) Bill. My argument was simply that being an MP is a full-time job for which MPs are paid a full-time salary. If they can find time to augment an income already three times the national average, they can’t be taking it seriously or doing it properly.

Imagine the scandal if other public servants - teachers perhaps or firefighters – were to clock off whenever they fancied to attend to their nice little earners on the side. What would become of Britain’s economy if employers were unable to prevent their workers from taking home full pay packets but turning up to work only when they felt inclined?

But that’s what happens in the House of Commons. Back in 2002, my research showed that a quarter of MPs, most of them Conservatives, were in the boardroom or the courtroom or pursuing lucrative consultancies when they should have been serving their communities. And it was clear that their extra-curricular activities were keeping them from their Parliamentary duties. For example, in the six month period I analysed, MPs with paid outside interests participated on average in only 65 per cent of Commons votes while MPs without second jobs took part in 91 per cent.

I doubt that much has changed since then. If anything, it’s likely that the proportion of moonlighting Members has risen as the number of Tory MPs has increased with successive elections.

Their defence has always been that outside interests make for better politicians, more in touch with the "real world". That’s entirely bogus. Listening to people in their surgeries or in their local schools, hospitals and workplaces provides all the insight and inspiration a conscientious MP could need. The argument would be stronger were absentee MPs supplementing their experience and income in the menial, insecure and underpaid jobs so many of their constituents are forced to do. But, they aren’t: they’re only where the money is.

It’s always been this way. The Parliamentary timetable was designed centuries ago to allow MPs to pursue a gentleman’s interests. Until relatively recently, the Commons never sat until after noon so that its Members could attend their board meetings – or edit the Evening Standard - and enjoy a good lunch before legislating. The long summer recess allowed them to make the most of the season, indulge in a few country sports and oversee the harvest on their estates.

The world has changed since Parliamentary precedent was established and so has the now overwhelming workload of a diligent MP. There are many of them in all parties. But there are also still plenty like George Osborne whose enduring sense of entitlement encourages them to treat Parliament as a hobby or an inheritance and their duty to their constituents as only a minor obstacle to its enjoyment.

Thanks to Osborne’s arrogance, the Committee on Standards in Public Life now has the unflunkable opportunity to insist on significant, modernising reforms which remind both MPs and their electors that public service should always take precedence over private interest. And if sitting MPs can’t accept that principle or subsist on their current salary, they must make way for those who can. Parliament and their constituents would be better off without them.

Peter Bradley was the Labour MP for The Wrekin between 1997 and 2005.