Virgin Trains vs First Great Western in numbers

Who wins the smackdown of the sub-par train operating companies?

Virgin Trains is to lose its West Coast franchise to First Group, which currently operates the First Great Western high-speed line, as well as many other transport concessions. People who regularly use Virgin are celebrating the news, while people who regularly use FGW are warning them that the grass is always greener on the other side.

The short version of the difference appears to be that Virgin trains, when they show up, are better. Marred by a slight whiff of poo and little room for luggage, they are proof that investment can pay off in passenger experience. But that "when they turn up" is crucial; FGW beats Virgin hands down on performance metrics.

Networks

Virgin Trains: 8.79m timetabled train kilometres.

First Great Western: 10.5m timetabled train kilometres.

Performance

Virgin Trains: 86.6 per cent of trains arrived within 10 minutes of the scheduled times in financial year 2011.

First Great Western: 90.3 per cent of trains arrived within 10 minutes of the scheduled times in financial year 2011.

Satisfaction

Virgin Trains: 266 complaints per 100,000 passenger journeys in 2011, 53 per cent responded to within 20 working days. One per cent of contacts were praise.

In passenger surveys, 87 per cent of respondents were satisfied or better with the company's performance. In every category given, more than half of passengers were satisfied or better, with the least popular aspects being how Virgin deals with delays, the toilets on their trains, and the amount of space for luggage on the trains. 88 per cent of people were satisfied with the speed of the journey.

First Great Western: 86 complaints per 100,000 passenger journeys in 2011, 100 per cent responded to within 20 working days. Five per cent of contacts were praise.

In passenger surveys, 83 per cent of respondents were satisfied or better with the company's performance. The least popular aspects of FGW were how well it deals with delays, value for money of its tickets, and the toilets on its trains; none of them satisfied more than 40 per cent of passengers. The most popular was the speed of the journeys, satisfying over 80 per cent.

Accidents

Virgin Trains: Virgin's worst accident was in 2007, when a set of faulty points near Grayrigg in Cumbria caused a train to leave derail. Of the 109 people on board, just one was killed, although another 88 were injured, which was accredited to the crashworthiness of the Pendolino trains.

First Great Western: FGW's worst crash was the Ladbroke Grove rail crash. A Thames Trains train leaving Paddington stations jumped a signal at Ladbroke Grove Junction in West London and ploughed headfirst into an FGW train from Cheltenham; the combined speed of the two trains was 130mph, and 31 people were killed, with 520 more injured.

Trains

Virgin Trains: The average Virgin train was 8 years old in 2011. The majority of its trains are electric Alstom Pendolinos, built between 2001 and 2004, with a second set delivered between 2009 and 2012. They can run up to 140mph, but only travel at 125mph on the West Coast Main Line.

To replace the Pendolino lost in the Grayrigg derailment, Virgin leased a freight train, which was then painted in their colours and referred to as the "Pretendolino" by maintenance staff.

First Great Western: The average FGW train was 29 years old in 2011. On its high-speed route, it runs 54 "Intercity 125" trains, built between 1975 and 1982. Although the fastest diesel trains in the world, the line is stymied by the lack of electrification. When the project to electrify the track is completed, it plans to get new trains, which are currently being developed by the Department of Transport and Hitachi; the first 57 trains, to be delivered in 2017, will cost £2.4bn.

In numbers

Virgin Trains: 2,913 employees, 17 stations, 1,190km of routes.

First Great Western: 4,431 employees, 211 stations, 2090km of routes.

Richard Branson fills a Virgin train with Biodiesel in 2007. Because he can, that's why. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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The 11 things we know after the Brexit plan debate

Labour may just have fallen into a trap. 

On Wednesday, both Labour and Tory MPs filed out of the Commons together to back a motion calling on the Prime Minister to commit to publish the government’s Brexit plan before Article 50 is triggered in March 2017. 

The motion was proposed by Labour, but the government agreed to back it after inserting its own amendment calling on MPs to “respect the wishes of the United Kingdom” and adhere to the original timetable. 

With questions on everything from the customs union to the Northern Irish border, it is clear that the Brexit minister David Davis will have a busy Christmas. Meanwhile, his declared intention to stay schtum about the meat of Brexit negotiations for now means the nation has been hanging off every titbit of news, including a snapped memo reading “have cake and eat it”. 

So, with confusion abounding, here is what we know from the Brexit plan debate: 

1. The government will set out a Brexit plan before triggering Article 50

The Brexit minister David Davis said that Parliament will get to hear the government’s “strategic plans” ahead of triggering Article 50, but that this will not include anything that will “jeopardise our negotiating position”. 

While this is something of a victory for the Remain MPs and the Opposition, the devil is in the detail. For example, this could still mean anything from a white paper to a brief description released days before the March deadline.

2. Parliament will get a say on converting EU law into UK law

Davis repeated that the Great Repeal Bill, which scraps the European Communities Act 1972, will be presented to the Commons during the two-year period following Article 50.

He said: “After that there will be a series of consequential legislative measures, some primary, some secondary, and on every measure the House will have a vote and say.”

In other words, MPs will get to debate how existing EU law is converted to UK law. But, crucially, that isn’t the same as getting to debate the trade negotiations. And the crucial trade-off between access to the single market versus freedom of movement is likely to be decided there. 

3. Parliament is almost sure to get a final vote on the Brexit deal

The European Parliament is expected to vote on the final Brexit deal, which means the government accepts it also needs parliamentary approval. Davis said: “It is inconceivable to me that if the European Parliament has a vote, this House does not.”

Davis also pledged to keep MPs as well-informed as MEPs will be.

However, as shadow Brexit secretary Keir Starmer pointed out to The New Statesman, this could still leave MPs facing the choice of passing a Brexit deal they disagree with or plunging into a post-EU abyss. 

4. The government still plans to trigger Article 50 in March

With German and French elections planned for 2017, Labour MP Geraint Davies asked if there was any point triggering Article 50 before the autumn. 

But Davis said there were 15 elections scheduled during the negotiation process, so such kind of delay was “simply not possible”. 

5. Themed debates are a clue to Brexit priorities

One way to get a measure of the government’s priorities is the themed debates it is holding on various areas covered by EU law, including two already held on workers’ rights and transport.  

Davis mentioned themed debates as a key way his department would be held to account. 

It's not exactly disclosure, but it is one step better than relying on a camera man papping advisers as they walk into No.10 with their notes on show. 

6. The immigration policy is likely to focus on unskilled migrants

At the Tory party conference, Theresa May hinted at a draconian immigration policy that had little time for “citizens of the world”, while Davis said the “clear message” from the Brexit vote was “control immigration”.

He struck a softer tone in the debate, saying: “Free movement of people cannot continue as it is now, but this will not mean pulling up the drawbridge.”

The government would try to win “the global battle for talent”, he added. If the government intends to stick to its migration target and, as this suggests, will keep the criteria for skilled immigrants flexible, the main target for a clampdown is clearly unskilled labour.  

7. The government is still trying to stay in the customs union

Pressed about the customs union by Anna Soubry, the outspoken Tory backbencher, Davis said the government is looking at “several options”. This includes Norway, which is in the single market but not the customs union, and Switzerland, which is in neither but has a customs agreement. 

(For what it's worth, the EU describes this as "a series of bilateral agreements where Switzerland has agreed to take on certain aspects of EU legislation in exchange for accessing the EU's single market". It also notes that Swiss exports to the EU are focused on a few sectors, like chemicals, machinery and, yes, watches.)

8. The government wants the status quo on security

Davis said that on security and law enforcement “our aim is to preserve the current relationship as best we can”. 

He said there is a “clear mutual interest in continued co-operation” and signalled a willingness for the UK to pitch in to ensure Europe is secure across borders. 

One of the big tests for this commitment will be if the government opts into Europol legislation which comes into force next year.

9. The Chancellor is wooing industries

Robin Walker, the under-secretary for Brexit, said Philip Hammond and Brexit ministers were meeting organisations in the City, and had also met representatives from the aerospace, energy, farming, chemicals, car manufacturing and tourism industries. 

However, Labour has already attacked the government for playing favourites with its secretive Nissan deal. Brexit ministers have a fine line to walk between diplomacy and what looks like a bribe. 

10. Devolved administrations are causing trouble

A meeting with leaders of Scotland, Wales and Northern Ireland ended badly, with the First Minister of Scotland Nicola Sturgeon publicly declaring it “deeply frustrating”. The Scottish government has since ramped up its attempts to block Brexit in the courts. 

Walker took a more conciliatory tone, saying that the PM was “committed to full engagement with the devolved administrations” and said he undertook the task of “listening to the concerns” of their representatives. 

11. Remain MPs may have just voted for a trap

Those MPs backing Remain were divided on whether to back the debate with the government’s amendment, with the Green co-leader Caroline Lucas calling it “the Tories’ trap”.

She argued that it meant signing up to invoking Article 50 by March, and imposing a “tight timetable” and “arbitrary deadline”, all for a vaguely-worded Brexit plan. In the end, Lucas was one of the Remainers who voted against the motion, along with the SNP. 

George agrees – you can read his analysis of the Brexit trap here

Julia Rampen is the editor of The Staggers, The New Statesman's online rolling politics blog. She was previously deputy editor at Mirror Money Online and has worked as a financial journalist for several trade magazines.