Still the lucky country

Julianne Schultz introduces a special report on Australia - a nation anxious to recover its old conf

On the April morning I was due to start the punishing journey back to Australia, I woke with a minor ailment, one quickly cured with antibiotics. "Don't put yourself under pressure waiting here," the hotel concierge advised. "See a doctor and get a prescription when you get to Heathrow."

This sounded sensible. Airports these days are towns, where you can shop and eat and drink. But not, I soon discovered, see a doctor - at least at the world's busiest airport.

"There are doctors at Australian airports. Even third world airports have medical centres," I fumed later to the steward.

"Yes, that's one of the reasons I want to leave this country," he said. "It doesn't work any more. My wife and I want to migrate to Australia, but we haven't got family there, enough points to get in or a spare A$100,000 to invest."

The price of entry to Australia has risen over the past 220 years. Once a dumping ground for criminals and ne'er-do-wells, it became home in the decades after the Second World War to nearly seven million immigrants, many of them "ten-pound Poms" wanting to start over in a sunny new country with a promising future. Tens of thousands still want to go. Last year more than 130,000 migrants arrived, a fifth of them from Britain. Australian cafes, shops, offices and hospitals are filled with British backpackers working their way around the country, undeterred by gruesome tales of murder in remote locations. But the traffic is not all one-way. More than a million Australians - one in 20 - live abroad, at least 300,000 of them in Britain.

The force field connecting the two countries is magnetic - it both attracts and repels. The pull of the cosmopolitan centre, for those living in a country that the former prime minister Paul Keating once described as the "arse-end of the earth", is nothing new. It has operated since settlement.

Yet the scale of the current Australian diaspora is unprecedented, drawing happy-go-lucky youngsters, the best and brightest graduates, high achievers and retirees seeking new challenges. Researchers find only a tenuous link between the political climate and emigration, but undoubtedly many have left disappointed by the direction the country has taken since 1996. Intercontinental moves need a push to amplify the pull.

Over the past decade under John Howard's leadership, Aus tralia has become a much more cynical, unimaginative and materialistic place. Gone is the sense of crafting a unique environment, characterised by cultural diversity, openness, inclusiveness, Aboriginal reconciliation and a creative yet pragmatic approach to policymaking. The spirit captured by the Sydney Olympics and beamed to the world in 2000 has dissipated. That outward-looking, self-confident Australia has become defensive, socially and culturally divided and domestically complacent. It still works better than most places, but it is no longer a demonstration project on the future.

Instead, Australians have jettisoned much of their carefree larrikinism and learned to be fearful, seeking solace in perfectly appointed homes bursting with appliances.

Lost confidence

The country has grown fat on China's insatiable appetite for minerals and energy, repaid in ever-cheaper consumer goods purchased with ballooning credit cards and mortgage redraws. The wealth generated by the long-running boom - the quantum of tax revenue is unprecedented, and even the treasury regularly revises its projections upwards - has not been directed into renewing social or economic infrastructure, or building social, educational and cultural capital. It has not been evenly distributed, although almost everyone is better off. As in most countries that have adopted a neoliberal economic agenda, the rich have got richer than they could have imagined, but more than a million households still live in relative poverty. And as interest rates and petrol prices rise, so do the numbers in financial stress.

After an unimpressive first two terms, the post-2001 world suited Howard. He is not afraid of being divisive: indeed, he has made an art of targeting those he casts as "elites" in a series of culture wars aimed at imposing his narrowly nationalistic view of what it means to be Australian. He has learned how to appear empathetic when necessary.

Despite widespread opposition, Howard has pulled Australia into ever closer lockstep with George W Bush's America since 11 September 2001, when by mischance he was in Washington, DC, not far from the Pentagon, as one of al-Qaeda's piloted planes crashed into it. Australia's membership in 2003 of the "coalition of the willing" was trenchantly opposed with large rallies and widespread activism. Yet, when the troops departed for the Gulf, the opposition appeared to fade away, in part because the involvement, though costly, is only a notch above the symbolic. As other countries have withdrawn troops, Australia has maintained its small commitment of about 1,500 troops in the region, most engaged in training, logistics and support in southern Iraq. Only one Australian soldier, Jacob Kovco, has died: a result of "skylarking" on the base, not enemy fire.

In consequence, Iraq does not generate the same passion in Australia as in Britain or America. Australians are accustomed to deal with great and powerful allies, and prepared to accommodate them so long as the cost is not too high, the action not too close to home and the benefits tangible - a pragmatic, if unattractive national trait.

The cynicism that marks this engagement has been repeated time and again during the past decade, in immigration, Aboriginal affairs, foreign relations, security, climate change and education. Mapped on a flow chart, the pattern would be boxed as denial, followed by distraction and finally belated action. As this year's election approaches, we have moved to the belated action frame, with (uncosted) initiatives announced daily on education, Aboriginal affairs, climate change, broadband and health. While this cynical style has enabled many to feel "relaxed and comfortable" - Howard's stated ambition - it has had a corrosive impact on the character and confidence of the nation, sapping initiative, stifling creativity and undermining public engagement.

Immigration is a good example. Successful management of mass immigration has been central to the creation of the ethos of contemporary Australia, once at the international forefront with policies that integrated new arrivals while respecting cultural and religious differences. This was built into every facet of public life, from language classes and anti-discrimination laws to a dedicated national television network with an explicitly multicultural mission. Its success could be measured in many ways, the most tangible being very high rates of intermarriage between people of different backgrounds.

A new spirit

Howard was never comfortable with multiculturalism, a concept he had branded "politically correct", and once elected he set about dismantling the mechanisms that ensured - until December 2005, when thousands of drunken "Aussies" fought equal numbers of louts "of Middle Eastern appearance" at Sydney's Cronulla Beach - that Australia stayed free of ethnic violence. In January 2007, Howard signalled it was dead when he renamed the Department of Immigration and Multicultural Affairs the Department of Immigration and Citizenship and started drafting multiple-choice questions to test would-be citizens' understanding of Australian values.

Yet immigration has been at record levels for five years. Typically of the bait-and-switch trick that has characterised Howard's premiership, the very real impact of this increase has been deflected by public focus on the plight of some refugees. Howard has made political hay for years by sowing the seeds of social distrust and then declaring, like the authoritarian father he often resembles: "We will decide who comes into this country" - and then suggesting a judgement based on ethnic characteristics.

But the mood of the country is changing, as shown by the strong public reaction that forced the release late last month of Dr Mohamed Haneef, after he was wrongly charged with recklessly supporting terrorism. Every week, polls provide evidence of less support for the government, a trend that has left many mystified. Never before when the economy has boomed has the electorate been so ungrateful. "It is as if they are no longer listening," senior ministers say. It is clear most people are no longer convinced that "father knows best". Instead, according to internal Liberal Party polling, they consider the 68-year-old premier an "old, tricky and dishonest" liability.

Polls now show that, beneath the complacency fostered by strong economic growth, dissatisfaction is real, and not confined to core Labor supporters. Some of the prime minister's most strident critics are former leaders of the Liberal Party, affronted by the reactionary insularity that has been encouraged by his willingness to foster an "us and them" mentality, targeting Muslims and refusing to apologise for past injustices to Aboriginal people or, most recently, to Dr Mohamed Haneef for his "crime" of association.

Just as British Labour learned how to develop and implement an inclusive modernisation agenda from the Hawke-Keating years, John Howard learned from Margaret Thatcher, his political heroine. A photo of them together is on proud display in each of his offices. Howard mastered the code words that ensured sufficient numbers responded "quickly, effortlessly, automatically and emotionally" to his agenda. He skilfully pitched his message to a media that had been bullied and wooed and used his favourite medium - talk-back radio - to reach lower middle-class and working-class "battlers" whom he rewarded with a complex system of family income support, noisy nationalism and force-fed fear. In this he became the "stealth bomber of libertarian politics".

The competing visions at the heart of the Australian story were categorised by the historian Manning Clark as the battle between the "enlargers" and the "punishers and straiteners". The past decade has not belonged to the enlargers.

In 1964, the writer and academic Donald Horne sought to jolt the complacency of another era when punishers and straiteners prevailed. He famously described Australia as "a lucky country run mainly by second-rate people who share its luck". There is still a lot of luck in the country; there are fewer second-rate people; things work and life is good. But the spark of creativity and flair has not burned brightly for a long time.

Even if the polls are wrong and Labor does not win the 16 seats it needs to form a government later this year, a new spirit is budding. It promises to displace the fearful cynicism that has prevailed and pushed many people abroad. Over the past year more than 300,000 people have flocked to see Keating: the Musical, a witty, high-camp political cabaret that celebrates Paul Keating's bold vision, his flamboyant language and personal style.

It's a sure bet that in 2017 Howard: the Musical will not be the sell-out show of the year.

Julianne Schultz is editor of The Griffith Review

This article first appeared in the 20 August 2007 issue of the New Statesman, The most important protest of our time

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“Yes, it was entertaining”: A twisted tale of Twitter trolls and fake terror victims

Here’s what happened when I contacted people involved in the insidious new social media trend.

When I reach out to Sam to ask why she stole the image of a 19-year-old Minnesotan man to post on her Twitter account, the first thing she says is: “Am I getting paid?” The day after the Manchester Arena bombing, Sam took the profile picture of a man named Abdulfatah and posted it alongside a 137-character tweet. “Please retweet to help find Abdul,” she wrote. “He has chemo and we're very worried. We last heard from him before Ariana's concert”. She rounded it off with a hashtag. #PrayForManchester.

Abdulfatah was not a victim of the Manchester bombing and nor was he at Ariana’s concert, as he has been living in Cairo for the last year. Sam’s tweet was a lie that generated (at the time of writing) 1,280 retweets, mostly from people simply trying to help after a tragic terrorist attack. Over the last few years, trolls have responded to terrorism and other catastrophes by opportunistically pretending that their friends and family are among the victims of attacks. After the Manchester bombing, a handful of accounts continued this trend – for varied reasons.

“I had no aim,” is Sam’s simple response to being asked why she posted her tweet.

Sam explains that she wants me to pay her so she can “feed [her] team”, who she says are called the Halal Gang. After explaining that I cannot ethically pay for her interview, she concedes to speak when I say that I will link to her twitter account (@skrrtskrtt).

Born a male, 18-year-old Sam tells me she “prefers female pronouns” and immediately gives me her full name, town of residence, and the name of the English university where she studies civil engineering. When I ask for a form of ID to prove her identity, she claims she left her wallet on campus. When I ask her to simply email from her university email address, she says – over Twitter’s direct messaging service – “unfortunately i cannot provide u with evidence at this very moment”. For this reason, I will refer to her by her first name only. Her quotes are here copied verbatim from the messages she sent me online.

“I chose that mans image because he seemed like an easy target. I was quite intrigued by the huge number of retweets because i got the attention i never got at home. And yes i did him a favour by getting him clout. He's ugly so i guess I got him some girls. People who also made fake missing people are G's and i salute them.”

Why did you do it, I ask? The reply is one word. “Entertainment”.

***

Abdulfatah was casually scrolling through Twitter when he realised his profile picture had been stolen. “Honestly, it was horrific,” he tells me – again over Twitter’s messaging service – “I hope nobody has to go through what I did. Just imagine scrolling through Twitter only to find that some random person used your photo to claim you’ve gone missing in a bombing.”

When Abdulfatah decided to confront his troll on Twitter, his tweet got 63,000 retweets and 98,000 likes. “i'm from Cairo and i don't have Chemo... who tf are you? how do you know me???” he wrote – and his response went on to be featured in articles by The Sun, Yahoo!, Mashable, and AOL.com. The tweet is part of a larger story that has spread over the last few days – of “sick Twitters trolls” targeting innocent people by pretending they are missing. 

My Twitter chat with Abdulfatah spans a few hours, and he hammers home how “vile and disgusting” he finds the act of spreading fake victims on social media. “I hope people come to their senses soon and stop this type of behaviour. It’s not funny at all.” Half an hour after we exchange goodbyes, he messages me to explain that there is something else he wants to say.

“I totally forgot to mention this,” he begins. “I couldn't have done this without this groupchat I'm in called ‘Halal Gang’.”

***

In their 2017 book, The Ambivalent Internet: Mischief, Oddity, and Antagonism Online, authors Whitney Phillips and Ryan M Milner dedicate an entire chapter to “Identity Play” on the internet.

“Online and off, identity is a series of masks,” they write. “Whether online deceptions are harmless or targeted or somewhere in between, determining why anonymous or pseudonymous actors do the things they do can be very difficult.”

So why do people use the internet to deceive? The authors’ argue it is simple: “because they’re able to: because the contours of the space allow it.”

Creating a person online is incredibly simple. Believing that someone online is who they say they are is even easier. Many newspapers now create entire stories based around a single tweet – taking what is said and who said it as fact, and covering their backs with a few “appears to have” and “allegedly”s. By taking viral tweets at face value and crafting stories around them, media companies consistently break one of the internet’s oldest rules. Do not feed the trolls. 

***

Abdulfatah sent me a copy of his provisional driver’s license to prove to me that he is who he claims. After his announcement about the Halal Gang, I became suspicious that both the victim, Abdulfatah, and the perpetrator, Sam, were in fact working together to go viral. Why else would they both independently reference the same group? Instead of a random troll picking on a random person, was this the case of two friends working together to achieve social media fame?

“I have never met this person prior to this incident,” said Abdulfatah over Twitter, promising me that I could call him for clarification (at the time of writing, he has not answered his phone). “I feel offended that someone like that would ever try to claim to be a part of our group.” Abdulfatah was added to the Halal Gang (which is a Twitter group chat) in January, and says to me: “I promise you this isn't a troll.” It is worth noting that a Twitter search shows that Abdulfatah and Sam have never previously interacted publicly on the site.

From 19:43 to 20:30 on Wednesday night, I was added to the Halal Gang chat. The group describes themselves as a place for young people to “find peace and tranquillity” through the Islamic faith. The 12 members told me Sam was a “lost person” who used to be in the chat but was kicked out for inappropriate behaviour. Abdulfatah was her replacement (he says he didn’t know this) and thus Sam targeted him in her tweet after the Manchester attack. One member of the Halal Gang said that Sam was his ex and went on to send a sexually-suggestive picture of her in the chat.

“It wasn’t our intention to go viral, just to help out Abdul but I guess it was kind of cool to go viral lol,” said one member.

Rather than trolls targeting random people, this incident therefore seemed to be a case of personal rivalry and revenge. This goes some way to explaining the psychology behind, and the motivations of, people who claim to have missing friends and family after terrorist attacks. According to the Halal Gang, Sam was simply targeting her replacement, Abdulfatah, because she likes trolling.

But then, at midnight, I received another Twitter message, from a person wishing to remain strictly anonymous.

“This is a MAJOR conspiracy,” they wrote.

***

Most of the time people make up fake victims on social media, the motives are cut and dried.

Andrea Noel is a Mexican journalist whose picture was circulated after the Manchester bombing, in a collage purporting to show 20 missing people. She has been trolled extensively in the past after speaking on social media about her sexual assault, and believes some of the same “anti-feminist” trolls may have been at work.

“I started getting Facebook messages and Twitter messages from various people that I know… getting in touch with me to make sure I wasn’t in Manchester,” she tells me over the phone.

The collage Andrea appears in also includes photographs of YouTubers, and was featured on the Daily Mail’s Twitter and Fox News as a legitimate collage of missing people. According to Buzzfeed, 4Chan trolls may have been behind the picture, choosing people they disliked as their victims.

Yet when a handful of people create a fake image, it is thousands more who are responsible for its impact. In 2013, researchers found that 86 per cent of tweets spreading fake images after Hurricane Sandy were retweets, not original tweets.

Caroline Leo is a 16-year-old from Florida who gained over 15,000 retweets on her tweet of the collage. “I felt good about it because I was helping find so many people and my phone was literally freezing and I had to turn it off for a little while,” she tells me of the initial reaction to the tweet. Yet when multiple people contacted her to say it was fake, she decided not to delete it as some of those featured in the picture were actual missing people. “I was so happy to make their faces familiar to over one million people and I wanted to keep it up because I like Ariana so much and I wanted to help other people who love her just as much as I do,” she says.

Andrea understands Caroline’s motivations, but does think people need to be more careful about what they spread online. “If you realise that half of these people are YouTubers then just delete it, you know. Make a new one,” she says. “I understand that she’s trying to be sweet but after a couple of hours everyone knew this was fake… so, really just make a new one.”

Yet a big part of the reason people create fake images – or accidentally spread them believing them to be real and then don't want to delete them – is for the likes, retweets, and comments. The buzz that we feel from social media attention doesn’t go away just because of a tragedy, and Dr Linda Kaye, an expert in the psychological impacts of technology, explains social media interactions facilitate our “need satisfaction”.

“Humans are social animals and have a basic need for social belonging,” she says. “Perhaps these individuals who [use social media] in this way to gain ‘social approval’ are not having their social needs fulfilled by their existing relationships with friends and family. Adolescents may be particularly prone to this sort of behaviour, as this is a period of great change, in which peer relationships often become more fundamental to them than parental ones.”

John, a YouTuber who was also featured in the collage and in a separate tweet claiming he was missing, urges people to think before they act on social media. “If there is one thing I would like to say about this all... I understand that during events such as this, information can develop and spread very rapidly,” he tells me, “but it doesn't hurt to try to confirm information through a second source.

“For instance, say that a story on Yahoo is claiming that I was a victim - is the BBC reporting the same story? During a crisis situation, I feel that disseminating the correct information to the general public is absolutely crucial and potentially lifesaving.”

***

The Twitter user who contacted me about the Halal Gang “conspiracy” refused to speak when I said I would not transfer $10 to his PayPal account. “$10 is a steal for the info I have not gonna lie,” they said. When I refused, they sent me this offensive meme from the adult cartoon The Boondocks.

At 3:05am, another anonymous Twitter user messaged me. They claimed that the man in the Halal Gang who claimed to be Sam’s ex and had sent me a sexual picture of her, was in fact trying to humiliate his ex. “It’s embarrassing don’t use that picture in any articles,” they wrote.

As it stands, there is potential that the Halal Gang were working together to get multiple viral tweets. There is also potential that the man who asked me for $10 was also trolling in turn by trying to tell me the Halal Gang were acting like this when they are, in fact, innocent. Yet if not Abdulfatah, some members of the group seem to be corresponding with Sam, as she changed her story after I spoke with them. “I believe they kicked me way before the incident and I’ll be completely honest with you, I wanted to get them back, yes,” she says, despite moments earlier saying that they kicked her out after her Manchester attack tweet.

It is impossible to work out Sam’s true motivations for creating a fake victim, as she is hiding behind her online persona and simply answered “nope” when I asked if there was a number I could call her on. Her comments – that she lives in a foster home and is emotionally abused by her family, that she is “not dumb enough to go to an Ariana Grande concert”, and that people critical of her actions “need to move on init” – read as though she is simply trolling me, a journalist, in turn.

There is no real way for me to know who is who they say they are, and whether the Halal Gang are telling the truth that they didn't collaborate with Sam (they refuse to send over screenshots of her being kicked out from the groupchat, as the chat has a “no SS” rule). As Phillips and Milner note, even experts have great difficulty identifying people online. Either way, there is clearly more of connection between Sam and Abdulfatah than the two initial tweets made it seem. 

The reason why this matters is because this story isn’t really about Sam, nor is it about Abdulfatah. If two friends (or people involved in the same group) seek to get revenge or go viral by attacking each other on social media, it is not their actions that have wide-reaching ramifications. It is the actions of the hundreds of thousands of people who choose to Retweet uncorroborated claims, and the journalists who take tweets as gospel. Naturally, in the painful hours proceeding a terror attack, we all make mistakes about what we share on social media. But we can fix them and we can avoid making the mistakes again.

Before claiming she wanted revenge, Sam told me she was acting on a desire to be entertained. I check with her, after this revelation, whether she succeeded in this aim. “So did you find it entertaining?” I ask.

“Yes,” she replies. “It was entertaining.” 

Amelia Tait is a technology and digital culture writer at the New Statesman.

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