Show Hide image

Mumbai massacre

India has suffered what many are calling its 9/11. Here one of the country's leading journalists int

In the summer of 2005, I moved with my family to live and work in Mumbai, the capital city of Maharashtra State. I came after living for several years in Kolkata, in the east of India, a city that, after decades of genteel dwindling and gradual reconciliation with its diminished sense of itself, was beginning to look up. As I settled down, I found Mumbai to be all the things that Kolkata was not.

If Kolkata was bashfully apologetic and self-deprecating, wry and ironical, Mumbai was brash and self-congratulatory. It was chest-thumpingly aware of its own importance and its position at the heart of India's rapid growth and change. The nation was being transformed by an economic miracle that had implications far beyond the Arabian Sea on whose edge the sprawling city of 19 million people was perched.

We found a flat in Bandra, a western suburb on the seafront. It was once predominantly a Christian locality, with many churches, and dotted with quaint cottages hugged by creepers. This was a neighbourhood in which, as Amit Chaudhuri wrote in his novel Afternoon Raag, the "Portuguese names - Pedro, DiSilva, Gonsalves - twang in the air like plucked, silvery guitar strings".

All that has changed over the past decade. Although it is only ten miles away, Bandra once seemed so far removed from the city's downtown (the area in which terrorists unleashed their audacious, murderous attacks) as to seem a place where you bought a weekend home. But now it is right in the heart of things.

Because outrageous property prices were pushing people ever further outward from the city's southern downtown tip (the business hub and centre of old money and aristocracy), Bandra had become the new midtown: nouveau riche, prohibitively expensive and fashionable in an edgy sort of way. The old cottages were being ripped apart, replaced by often ugly - but always lavish - towers of apartment blocks.

And now the soundtrack to our lives in Bandra, as in so much of Mumbai, is the relentless noise of old buildings being demolished and new ones going up: the clang of the hammer, the whine of the drill, the rumble of the bulldozer. Bandra is an embodiment of what Mumbai is now all about: wealth and social climbing, the need ostentatiously to proclaim that you have arrived.

The main Hindi film studios are not far from this neighbourhood, and most of the stars of the industry have moved out to Bandra, weary of the daily travel from downtown (where they once used to live) to the western suburbs (where they go to work). It isn't merely them. Anyone who wants to be in Bollywood is trying to move into Bandra as well, living far beyond their means in one-roomed flats little bigger than ten square feet. It is as though being in Bandra, close to the stars, takes away some of the sense of remoteness from their aspirations. Here they are, in the city of dreams, still dreaming.

In his novel Sacred Games, Vikram Chandra captured something of this feeling when he portrayed Mumbai as a city of magical possibilities: "It could happen. It did happen, and that's why people kept trying. It did happen. That was the dream, the big dream of Bombay."

Living in Bandra offers a sort of a start. If you can live here - and it is hard - who knows, you might soon find a role in a movie, a role that would put you on the billboards, like the stars you so admire but whose success you also resent. Bandra is Beverly Hills with terrible roads. Everywhere you go in the neighbourhood, there are reminders of the movie stars' presence.

Mumbai is in love with its own self-image and the awe it inspires in others; it has no patience with those in whom it does not inspire a sense of wonder. This is a city that exemplifies the new India: keen to inspire envy, in a hurry to get ahead, revelling in its importance and never shy of parading its not inconsiderable wealth.

Every week in the newspapers, there are reports of how Mumbai pays the most tax in India; how it has more billionaires than any other city; how its rentals and home prices are among the highest in the world; how it is getting richer and richer by the day. The business of making serious money drives Mumbai.

That business never lets up, even in the face of calamity. Mumbai is no stranger to catastrophe. In 1992, there were communal riots that threatened to rip apart for ever the secular fabric of this most cosmopolitan of Indian cities. In 1993, serial blasts tore through Mumbai, an event that has become the material for dozens of Hindi movies. In 2005, a month after I moved here, 934mm of rain fell in a 24-hour per iod, a world record. The deluge unleashed the worst floods in the city's history, killing hundreds and destroying thousands of homes and livelihoods. In 2006, bombs went off on the city's suburban train network, killing more than 200 people.

Mumbai has been repeatedly brought to its knees, and repeatedly it has picked itself up, and got on with life. There is a phrase that has become not so much a commonplace as a vulgar truism, one that people reach for as a shorthand to describe the city's indomitable nature: the spirit of Mumbai.

But something is different now. These latest attacks have truly shaken the spirit of the city.

This is what we know so far. The terrorists came by sea from Karachi, Pakistan. They were armed with enough guns, ammunition and explosives, and were sufficiently ruthless and well trained to be able to hold out for 62 hours against India's elite commandos and army. The terrorists held hostage two luxury hotels, the Taj Mahal and the Oberoi-Trident; the Chhatrapati Shivaji Terminus, the city's main railway station; a cafe called Leopold's, popular with tourists and backpackers; and a five-storey residential building that housed the city headquarters of an ultra-Orthodox Jewish group. All the locations were in south Mumbai.

The strikes were timed to play out on worldwide daytime television. As the story of the attacks began to unfold from the night of 26 November in India, it coincided with Thanksgiving in the US. The terrorists were specifically looking for visitors with British or American passports. And at the end of the three-day killing spree and pitched gun battles, 173 people had been murdered. (That was merely the official count; the actual estimate of those killed is much higher.) Twenty of the dead were foreigners.

This year, many hundreds of people have been killed in terrorist attacks across India, in Jaipur, Hyderabad and Delhi. High-profile terrorism in cities (70 blasts and attacks) has killed 400 people in India over the past seven months alone. But the November assault on Mumbai suggested something not hitherto evident: that India was now firmly on the deadly map drawn up for attack by global jihadists.

After each of the previous attacks on Mumbai, people could begin to guess why they had happened. In this instance, there was obviously shock but there was also profound bewilderment and confusion. How exactly? And why?

India has been quick to insinuate that Pakistan is linked to the strikes. The one terrorist who has been caught and interrogated has told investi gators that he was trained by Lashkar-e-Toiba, a jihadist group based in Pakistan.

For ordinary people, however, there are no clear answers or explanations. No one can tell why this happened or when something similar might happen again. Stumbling and groping, Mumbai has had its sense of security and confidence eroded. Never before has the city so acutely felt its own fragility.

Of the five locations, it was the attack on the Taj Mahal hotel near the Gateway of India that was, in terms of symbolism, the most resonant. Mumbai's monuments are secular, and the 105-year-old Taj, built by a Parsi businessman because he was turned away from a hotel for being Indian, is the picture-postcard emblem of the city. It is to Mumbai what the Empire State Building is to New York and the Eiffel Tower is to Paris. It is Mumbai.

As pictures of the smoking hotel - flames leaping out of windows, panes shattering, crows taking off in the foreground at the sound of gunfire against the plumes of smoke that darkened the afternoon sky - flashed up on live television, and later, as the Taj Mahal closed down for repair on Monday, Mumbai saw the attack on its signature hotel as a violation unlike any other.

On Sunday 30 November, a groundswell of protests against the attacks began in Mumbai. There were candlelit vigils, marches and peaceful demonstrations with eloquent placards. The resentment, for the moment, seems to be directed at the perceived failure of the intelligence services and at politicians. In a nationwide survey conducted by the Hindustan Times, one of the country's best-known and most influential English-language broadsheet dailies, 84 per cent of the respondents felt that the government was not doing enough to fight terrorism.

With general elections due in 2009, the ruling coalition headed by the Congress Party bore the brunt of the anger. Shivraj Patil, India's home minister, stepped down on Sunday. By Monday morning, Maharashtra's home minister, R R Patil, had quit as well. The indications are that Vilasrao Deshmukh, the chief minister of Maharashtra, is on his way out, too.

How India will react to the attacks will shape the events of months and years to come. Already, the peace process with Pakistan is in jeopardy. And with India's dismal history of strife between Hindus and Muslims (in 2002, the main opposition party, the BJP, was accused of the biggest anti-Muslim pogrom in modern Indian history), the country will do well to be particularly vigilant against communal conflict.

Time and again over the past week, commentators have referred to the attacks on Mumbai as "India's 9/11" - a world-historic moment of change after which nothing can be the same again. That is indeed the most convenient analogy to use. But if one were to assume that it is so, that assumption brings its own complexities.

As the novelist Amitav Ghosh wrote in an essay published in the Hindustan Times: "If India can react with dispassionate but determined resolve, then 2008 may yet be remembered as a moment when the tide turned in a long, long battle . . . Defeat or victory is not determined by the success of the strike itself. It is determined by the response."

And what, now, of Mumbai? How will this city withstand these ravages and go about its business? How resilient can the city prove it- self to be?

Mumbai is the glittering exemplar of the new India and the national success story, yet it is also a city of dichotomies. Nowhere in India (perhaps even in the world) is the gulf between the affluent urban elite and those who live beneath the poverty line as pronounced as it is in Mumbai. Nowhere, perhaps, is the urge to cross over from the side of the underprivileged to the other as deeply consuming.

The degree to which these attacks have scarred Mumbai, and the extent of the damage they have inflicted, was symbolically represented on Thursday 27 November when the Bombay Stock Exchange did not open for trading. The business of making money might drive Mumbai, but the shock of being violated had stalled it.

The following Monday morning, still numbed, the city was returning to its frenetic self. Children went back to school. Hotels had been turned into fortresses. Offices were open, and the roads were filling up with the sort of traffic which is usually so dense that you can hear the conversation in the car alongside yours when you stop at traffic lights. Money was being made – and lost – on the stock exchange, as usual. Markets were doing business. And in homes, cremations or burials over, hundreds were beginning the process of grieving and reconciliation.

Mumbai, hurt and angry, was still grappling with how to come to terms with what had happened but it was also beginning to get on with the business of getting along, of going on.

In a way, this is the story of India, the world's largest democracy: learning to carry on after assaults on its pluralist democracy, and being, in the end, able to do so.

In his book India After Gandhi: the History of the World's Largest Democracy, Ramachandra Guha argues persuasively that it is no small triumph that India, as well as its democracy, not merely exists at all but continues to thrive. "India will go on," Guha quotes the novelist R K Nara yan telling V S Naipaul in the 1960s.

In its darkest hour, that is Mumbai's triumph, too. Mumbai will go on. As India will.

Soumya Bhattacharya is the editor of the Hindustan Times in Mumbai and author of the memoir "You Must Like Cricket?", published by Yellow Jersey Press (£12)

This article first appeared in the 08 December 2008 issue of the New Statesman, After the Terror

NEAL FOX FOR NEW STATESMAN
Show Hide image

They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism