Teachers, journalists, pollsters - who can we trust these days?

The story of a generation - lied to, again and again, yet ultimately powerless.

The thing I used to dread about being a teacher, above all, was Parents’ Evening. Especially if the child was struggling. Then it seemed there were only three types of parents. There were Group A - the ones who made you feel sorry for the kid: (“Sorry he’s so crap. Shall I ground him?”). There were Group B - the belligerent:

“I’m afraid I think your child’s dyslexic.”

“He’s not.”

“But I sent him to the Special Educational Needs supervisor and had him tested.”

“He’s not.”

“He can’t spell his own name.”

“He’s not.”

And then there were possibly the worst, Group C - the ones who, quite rightly, put absolute blind faith in you: “You know best, you’re the expert, you just tell us what to do.” Well: actually I’m in my mid-twenties, I spend my evenings playing FIFA on my Playstation and wondering how spending hours in the company of your recalcitrant child turned out to be my life, and frankly I’m scared I’ll screw him up to such an extent that he’ll end up like, well, me. I’m the last person I’d ask.

And that’s the thing about professionalism. Half of it is resisting the urge to say to Group A either, “Everything’s fine” or “Yes. ground him for as long as you can – till the age of 21, preferably”, to say to Group B “Everything’s fine” or “Get out of my face, you bumptious little arsehole”, and to refrain from breaking down in tears in front of Group C and asking them why your girlfriend left you.

According to YouGov’s latest poll on trust, 70 per cent of us trust teachers to tell the truth – a steep decline from 2003, when apparently 88 per cent of people were happily taking me at my word. I’d say that’s probably right – not because 30 per cent of teachers are untrustworthy, but because teachers are people, trying their best, and, being human, sometimes choose to evade, equivocate, or maybe tell a white lie from time to time.

I’d been wanting to write a blog about the breakdown of trust in public life for ages, but I realised there was a problem: most of you don’t believe a word I say. Only 38 per cent of people trust journalists on "upmarket newspapers" to tell the truth. And I’m being disingenuous by putting myself in that category, what with most of my stuff appearing online these days and the New Statesman not being a newspaper. You probably need to extend the chart a few columns down, so "bloggers" can slot in behind Jeffrey Archer and Bernie Madoff.



But let’s see what this poll tells us about society. What it paints is either a depressing picture, or a heartening one, depending on how you look on it. Our faith in every single institution but one has, over the last nine years, dipped. Judges, journalists, doctors, policemen, teachers – we’ve lost faith in all of them. 

As I said, you could frame an example like teaching in a positive light – our populace is more skeptical; less credulous. Our faith in newspapers is inversely proportional to their circulations: this week the Sun ran an information box containing the figures on the huge decline in trust of BBC journalists (from 81 per cent to 44 per cent), but neglected to mention that red tops had also declined - to 10 per cent from an initially meagre 14 in 2003. It’s that sort of behaviour that means, well, only one in ten people trust you. Yet this doesn’t stop the Sun having far and away the highest circulation. We know it’s full of balls, but we buy it anyway: that’s us Brits, reading the news while taking a pinch of salt with our tongues in our cheeks.



But I think a far sadder picture lurks behind this chart. I am 31 years old this month. It feels to me - perhaps older readers with a different historical perspective will have another view  - like the last few years have drastically undermined my view of the Britain in which I grew up.



Of course, nine years ago I wouldn’t have said the media or the Met were squeaky clean - but I never dreamed of the scale of corruption and illegality that’s been exposed in recent times. Likewise we’d had parliamentary scandals before, but the sheer arrogance of those involved in the MPs expenses scandal still shocked me. I didn’t march in protest over Iraq. I thought the intelligence services and Cabinet knew something I didn’t.

And on it goes, with the systematic cover-up over Hillsborough, the scale of Savile’s debauchery, the crisis at the BBC – all happening at a time when we’re suffering the greatest betrayal of all. This young man believed we’d cracked the balance of economic growth and social equality. He deferred to Tony Blair and Gordon Brown – without realising, he also deferred to Fred Goodwin. Look at the world our young face: sky-high youth unemployment, student debts, worse pensions, a lack of affordable housing – what would I say at those parents’ evenings now?

That is the story of my generation – lied to, again and again, yet ultimately powerless, until all that’s left is nihilistic cynicism. I wanted to believe in the big society, because I felt that endemic to many of these scandals was a centralising of power. It was another dream that fell by the wayside. It’s all so horrifying we barely know which way to turn – as Nick Cohen says of Occupy, it was “representative of our directionless times when reformers have no coherent ideology.”



That’s what I read from the YouGov chart, anyway. But then I could also ask why our faith in judges rocketed in 2006; why our faith in directors of big companies has gone up. It seems to make no sense. Maybe the methodology’s flawed. But at least we can trust our polling companies, can’t we?



 

Judges, journalists, doctors, policemen, teachers – we’ve lost faith in all of them. Photograph: Getty Images

Alan White's work has appeared in the Observer, Times, Private Eye, The National and the TLS. As John Heale, he is the author of One Blood: Inside Britain's Gang Culture.

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She knew every trick to get a home visit – but this time I had come prepared

 Having been conned into another couple of fruitless house calls, I now parry the proffered symptoms and generally get to the heart of the matter on the phone.

I first came across Verenice a couple of years ago when I was on duty at the out-of-hours service.

“I’m a diabetic,” she told me, “and I’m feeling really poorly.” She detailed a litany of symptoms. I said I’d be round straight away.

What sounded worrying on the phone proved very different in Verenice’s smoke-fugged sitting room. She was comfortable and chatty, she had no fever or sign of illness, and her blood sugar was well controlled. In fact, she looked remarkably well. As I tried to draw the visit to a close, she began to regale me with complaints about her own GP: how he neglected her needs, dismissed her symptoms, refused to take her calls.

It sounded unlikely, but I listened sympathetically and with an open mind. Bit by bit, other professionals were brought into the frame: persecutory social workers, vindictive housing officers, corrupt policemen, and a particularly odious psychiatrist who’d had her locked up in hospital for months and had recently discharged her to live in this new, hateful bungalow.

By the time she had told me about her sit-in at the local newspaper’s offices – to try to force reporters to cover her story – and described her attempts to get arrested so that she could go to court and tell a judge about the whole saga, it was clear Verenice wasn’t interacting with the world in quite the same way as the rest of us.

It’s a delicate path to tread, extricating oneself from such a situation. The mental health issues could safely be left to her usual daytime team to follow up, so my task was to get out of the door without further inflaming the perceptions of neglect and maltreatment. It didn’t go too well to start with. Her voice got louder and louder: was I, too, going to do nothing to help? Couldn’t I see she was really ill? I’d be sorry when she didn’t wake up the next morning.

What worked fantastically was asking her what she actually wanted me to do. Her first stab – to get her rehoused to her old area as an emergency that evening – was so beyond the plausible that even she seemed able to accept my protestations of impotence. When I asked her again, suddenly all the heat went out of her voice. She said she didn’t think she had any food; could I get her something to eat? A swift check revealed a fridge and cupboards stocked with the basics. I gave her some menu suggestions, but drew the line at preparing the meal myself. By then, she seemed meekly willing to allow me to go.

We’ve had many out-of-hours conversations since. For all her strangeness, she is wily, and knows the medical gambits to play in order to trigger a home visit. Having been conned into another couple of fruitless house calls, I now parry the proffered symptoms and generally get to the heart of the matter on the phone. It usually revolves around food. Could I bring some bread and milk? She’s got no phone credit left; could I call the Chinese and order her a home delivery?

She came up on the screen again recently. I rang, and she spoke of excruciating ear pain, discharge and fever. I sighed, accepting defeat: with that story I’d no choice but to go round. Acting on an inkling, though, I popped to the drug cupboard first.

Predictably enough, when I arrived at Verenice’s I found her smiling away and puffing on a Benson, with a normal temperature, pristine ears and perfect blood glucose.

“Well,” I said, “whatever’s causing your ear to hurt is a medical mystery. Take some paracetamol and I’m sure it’ll be fine in the morning.”

There was a flash of triumph in her eyes. “Ah, but doctor, I haven’t got any. Could you –”

Before she could finish, I produced a pack of paracetamol from my pocket and dropped it on her lap. She looked at me with surprise and admiration. She may have suckered me round again, but I’d managed to second-guess her. I was back out of the door in under five minutes. A score-draw. 

Phil Whitaker is a GP and an award-winning author. His fifth novel, “Sister Sebastian’s Library”, will be published by Salt in September

This article first appeared in the 23 June 2016 issue of the New Statesman, Divided Britain