United in hate: New Yorkers celebrate a victory in the war on terror in 2011. Photo: Timothy Fadek/Corbis.
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How the west was lost: Frank Furedi’s First World War

The Great War’s greatest legacy is uncertainty and a never-ending search for meaning.

First World War: Still No End in Sight
Frank Furedi
Bloomsbury, 288pp, £18.99

A century ago, the First World War tore apart western claims that peace and progress were the fruits of its civilisation. We are still suffering from the fallout of the loss of certainty and cultural self-belief that the war provoked. That, in a nutshell, is the thesis of Frank Furedi’s provocative assessment of the current state of the west, as it struggles to find a set of agreed values, even a common vocabulary, to overcome the loss of ideology and the fragmentation of culture.

Although it is not Furedi’s main purpose, his argument also helps to explain the ambiguity behind current plans to mark the anniversary, which cannot be an uncontroversial celebration or commemoration, because it must confront awkward issues about pacifism and anti-war sentiment both at the time and since.

Ever since 1914, claims Furedi, the west has faced a “perpetual war in search of meaning”. The efforts to discover meaning, particularly the rise of ideologies that violently insisted on just one common set of values, proved self-defeating. Fascism and the far right were entirely deflated by the Second World War (though they are more alive in modern-day Europe and the US than Furedi realises); the communist enterprise fizzled out in 1989 when even the leadership realised that there was no value left in the parroted slogans of Leninism

What is striking, Furedi argues, is that even the more benign ideological movements of the past century, from Keynesianism to social democracy, have lost their power to inspire. Indeed, ever since the First World War the west has been drifting towards a position where culture wars cancel out any certainties and beliefs, and leave people cynically unprepared to accept anything at face value. For proof, he cites an American opinion poll that found at least a third of respondents willing to agree that 9/11 was the result of a government conspiracy.

Furedi examines the search for meaning across the whole 20th century. Wars, he argues, are an important way of cementing at least a temporary sense of meaning, since victory in the world wars and cold war was seen as an important end in itself. Wars can also give definite, if brief, endorsement of a nominally shared culture, whether that is the German pursuit of a new Germanic civilisation to protect its cultural values (perhaps the greatest irony of all for a state bent on genocide), or the vague Anglo-American pursuit of a fresh democratic start in 1945 after dropping millions of tons of bombs on the very peoples they hoped to liberate. The cold war was even more important as a source of proxy meaning, since it provided the west with an instant enemy and fuelled the assumption that anything the Soviet bloc did must by definition be the opposite of what the west stood for.

Furedi sees the attempt to find certainty in war, in the most violent of centuries, as simply a postponement of a wider crisis of meaning and identity for the west. Moreover, the current war on terror has shown the limits of the use of war as an instrument to summon up a shared cultural identity. The war on terror divides communities, provokes internal tensions and is not demonstrably about preserving “our way of life”, even if a common agreement could be found about what that is.

He highlights the efforts to find a language to mask the reality of this war by shifting the acronyms from Bush’s GWOT (global war on terrorism) to Obama’s OCO (overseas contingency operation). The war on terror paradoxically needs its own terror to function effectively, whether that is concentration camps at Guantanamo Bay or drone strikes on Pakistani villages. This is a war devoid of real meaning, a long war with no end in sight, mimicking the crisis that Furedi believes the First World War opened up a century ago.

The end of the real wars in 1989, with the collapse of communism, allowed the perennial culture wars of the west to take centre stage. In the absence of ideologies in their earlier 20th-century sense, the west has faced a crisis of self-belief and authority. Culture clashes expose the absence of any consensual agreement about the values that animate modern western societies, while the shift from a “way of life” to the current obsession with individual “lifestyles” is evidence, Furedi believes, of a flight from politics and old-fashioned civic culture. Belief in progress, economic individualism, the family, the virtues of the parliamentary system and the rational character of modern institutions might still be used occasionally as rhetoric by the political elite but people now see through it.

Furedi identifies a profound cynicism and self-absorption as characteristic of modern western populations, leaving people with a failure of meaning in their lives beyond the mundane and the hedonistic. He might well have added that the revolution in just the past decade that has put tablets and smartphones into millions of hands has accelerated the western retreat into the inner zone and the collapse of real-world civic or political engagement. Virtual worlds construct a new and potentially dangerous reality. In video games such as Call of Duty, youngsters now zap the Taliban electronically while having no understanding whatsoever of why small numbers of western soldiers are zapping the Taliban for real.

Furedi puts much of the blame for this situation, which he clearly regrets, on the feebleness of liberal democracy’s efforts to define itself. This was conspicuous in the interwar years, when fascism and communism seemed infinitely more exciting and exacting than old-fashioned liberalism. Furedi cites a meeting in Paris in 1937, called to form an international network that would define what the modern liberal stood for and save it from extinction. The particpants argued about neoliberalism, individualism, liberalism of the left – but could find no agreed definition.

In the 1960s and 1970s, when liberal politicians were confronted with youth rebellion (or, in Germany and Italy, hard-headed youth violence) and economic slowdown, it was even more evident that liberal democracy had a poorly articulated sense of its core values. Today’s liberals find it difficult to square the circle of extensive and obtrusive state control with the old-fashioned utilitarian liberalism inherited from John Stuart Mill. In the absence of that certainty, Furedi suggests that we have what Alvin Gouldner called a New Class (though class may not be the right word) that wants to control everything in a narrow, technocratic sense. We face government by a fussy, rule-obsessed administration rather than through a liberal and liberalising consensus.

This is certainly a thesis worth taking seriously. But it is not without some evident drawbacks. Though ostensibly rooted in the history of the century since the First World War, the argument is, in reality, historically abstract. There are obvious differences in the way western societies have responded to the challenges posed since 1918. Furedi’s account is too general to absorb these contrasts and, for all the references to a range of nations, his argument fits best with Britain and the US and their prolonged crisis about the core values for a pluralistic, apparently democratic state.

The abstraction extends to the populations under discussion, which, as he well knows, were and still are socially, ethnically and culturally diverse. It may well be the case that anxiety about meaning is the condition of the main body of the western intellectual elite but it is by no means clear that it extends to all sectors of the population, many of whom would not be pre­occupied with the way that identity is shaped by intellectual discourse or, in the case of authoritarian states, by the many manifestations of propaganda.

There is also the problem of how the “west” is defined, since its consumerist ambitions and policies of human-rights entitlement are exported globally, though not always with success. Does the search for meaning include Japan, with its strong links with global consumerism? Does it include Turkey, keen to become a European member but distrusted by many Europeans precisely because its “identity” is regarded as alien? The west in Furedi’s discourse is also something of an abstraction while the other, the “non-west” is surely important in shaping how western populations now view their own identity.

Indeed Furedi’s insistence that the current crisis is a domestic problem – caused by internal culture clashes about meaning and value – sidesteps the most important issue today, which is how the west will define itself in relation to the new power bases in China, India or Latin America. The attempt to export “western” democracy to the Middle East has been one long story of disasters; now the west will have to think about how new global players may try to export their culture to the west, an ironic reversal of the world a century ago.

Finally, what is not clear from Furedi’s argument is why a plurality of cultures or the absence of meaning should be a concern at all. The figure hanging over all this discussion is the German philosopher Friedrich Nietzsche (oddly absent from this account), whose challenge to the bourgeois values and Christian hypocrisy of his age still informs intellectual life today. Shared values and political consensus can be stifling and coercive. If millions of Americans believe in creationism and millions do not, this does not mean that liberal consensus is doomed. It simply means that in a democracy where tolerance (the keystone of Mill’s liberalism) is a central value, there ought to be real differences.

It is worth reflecting on what might have been if the First World War had not happened and western certainty and self-assertion had remained unchallenged. A perennial uncertainty and self-awareness may not have been such a bad legacy after all.

Richard Overy’s books include “The Morbid Age: Britain and the Crisis of Civilisation, 1919-1939” (Penguin, £16.99)

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism