Still the star attraction: Amanda Palmer performs at the Village Underground in London. Image: Elliott Franks/Eyeveine
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Amanda Palmer: How to drink with your fans

The internet has ushered in a new era of intimacy between artists and their audience.

Shortly after my crowd-funding effort last year, when I used the Kickstarter website to fund my first album, I found myself doing a phone interview with Forbes. The guy asked – like every business journalist I’d talked to that day who wanted to crack the da Vinci code of successful crowd-funding – the question that I had already started getting sick of.

“So,” he said, “could you briefly explain this relationship you have with your fans?”

I rambled on clumsily about how the relationship was a long-term symbiosis, about how a lot of these Kickstarter backers were folks I’d actually crashed with, drank with and communed with over countless years of blogging, Twitter and emails. I tried to explain how the fan base and I sort of . . . well, took care of each other. Did that make sense?

There was a pause and the Forbes guy said: “Er, can you please give me a concrete example of that?”

The publicist interrupted the call to inform us that we had three minutes left. “It’s kind of complicated,” I apologised, “but it’s beautiful. And real. You know?” He didn’t. “Lemme ask you a question,” I said. “Are you married? Yes? OK. We have two minutes. Could you briefly explain this relationship you have with your wife?” At least I made him laugh.

People are quick nowadays to denigrate the new wave of kickstarting, small-business-running, self-promoting artists. They call us shameless. Trent Reznor of Nine Inch Nails recently commented on the crowdfunding culture: “I’m not super-comfortable with the idea of Ziggy Stardust shaking his cup for scraps,” he said. Ziggy, the fictional icon? Clearly not. But early Bowie, the tech pioneer? Quite likely.

This conundrum is fascinating a new generation of art-makers: do you have to trade your “other-worldly” mystique for your ability to make a living? If so, is that classic brand of mystique going to die a Darwinian death, now that artists are visibly manning their own storefronts?

Not at all. It’s just that the artists most fit to survive today no longer equate mystique with artistic credibility. They’re not shaking their cups for scraps; they’re busy drinking with their fans, like the old-school travelling musicians.

My Kickstarter, which took in over a million dollars in album pre-orders from about 25,000 backers, started at $1 for a digital download; $50 bought the limited-edition vinyl; $5,000 bought a house party, 34 of which were sold in locations including South Africa, Israel, Canada, Norway and Sydney. In each of these places, 50 fans created a city-specific online group with a volunteer organiser who banked their pooled contributions, an innovation in collectivist fandom that I found inspiring.

Two people bought the $10,000 “art sitting and dinner”, for which I promised to “draw your portrait or vice versa . . . or whatever (clothing optional)”. I delivered the first one in Washington, DC, and brought along my husband, Neil (who is luckily quite sociable), to keep me company.

Nobody got naked. Instead, Neil and I painted a mural on a bedroom wall belonging to the unborn baby incubating in the belly of the Kickstarter backer, Chanie. We created a surreal scene featuring a moon man playing the piano and a killer rabbit in a hot-air balloon, while Chanie and her husband sat on the floor of the empty nursery, chatting with us about bad films, sibling feuds and how family can be impossible. Then we all went for Indian food. The “shameless” connection that exists between new-school crowd-funding artists and our fans lies within the wider context of social media, which has led to an increasing level of intimacy. Once you’ve been in a relationship for years (hopefully) shame disintegrates. There’s a difference between asking a stranger for a handout, a friend for a favour and a customer for a down payment. Crowdfunding artists are generally working in the third category, in the spirit of the second. It’s the blurry line between the two latter categories that makes crowd-funding difficult to explain to the Forbes guy.

I delivered the second art sitting last month in Perth, while touring with my band in Australia. The backer’s name was Yana and it wasn’t until I met her at the show the night before that I realised I knew her from Twitter; we’d been casually communicating for years.

Yana’s hard to miss. She was born with achondroplasia. She’s in her late twenties, she’s four foot six inches tall and she’s undergone ten operations to lengthen her arm and leg bones. After she gave me a tour of her folks’ cosy suburban house, we sat down for a home-cooked feast, during which I chatted happily with her younger brother, who is six foot three inches, and her parents (her mum is from France; her dad is from England) about everything from homesickness to the new Australian prime minister (nobody was a fan).

Then Yana bundled up a canvas, blankets and brushes into boxes that I helped carry across a street and a football pitch. She had it all planned out: she wanted to pose nude in the park where she’d played as a child. I was impressed. I told her that if we got arrested, it would probably be the most cred-building event to have happened to me since getting jailed in Amsterdam for playing a spontaneous ukulele gig in Dam Square.

Yana wasn’t a natural exhibitionist but as soon we settled into a shady gazebo near the playground and nobody was watching, she took a deep breath and shed her clothes. I picked up a paintbrush.

Her body was a beautiful landscape of voluptuous, snow-white skin, her legs and arms covered in constellations of scars (there were 35, she told me later) from her ten operations. As I focused on sketching her outline, I felt a quiet, profound sense of honour. I’m a shit painter and completing a passable likeness took two hours and included a couple of close calls in the indecent exposure department. One old man wandered over to us and asked us what we were doing, as Yana dived under the blanket. “Art students,” I explained earnestly, winking at Yana, who stifled a laugh.

Yana shared the stories of her life: about how she was constantly ill as a result of her condition and about Jeff, her best friend, who had turned her on to my music years ago. “We were both hospital babies,” she told me. “We never had to justify ourselves to each other.”

The month Jeff died was the month I launched my Kickstarter. Yana bought the art sitting as a sort of parting gift to his memory. I didn’t ask where she got the money. “Everybody always stares at me,” she mused, as another passer-by wandered too close and she grabbed the blanket. “But never for the reasons I want.”

I kept messing up her eyebrow. I erased and redrew, thinking about how we judge one another. Was I trying to make her more beautiful? I shook the thought off and kept trying to get her left eyebrow right.

We felt like we knew each other but that’s because . . . we did. One of the things I’ve noticed lately about these flash-relationships I make with fans is the immediate comfort we have with one another. Fan/artist intimacy was once a one-way street: Patti Smith fans in the 1970s may have felt like they knew her through her lyrics but how well could Patti know them back?

I learn about my fans’ lives at my leisure, through Twitter and Tumblr, while on the couch at home, in airport lounges, riding the subway. The rules of true friendship really do seem to apply: we check in with each other frequently, we respond to each other truthfully, we help in emergencies, we tweet each other’s projects, we write comforting words. And occasionally, like in any friendship, we bicker about Miley Cyrus.

As human creatures, we’re much more likely to help those we know intimately. This is why crowd-funding works far better for the artists who are in committed relationships with their fans. The artist who never communicates anything online and then suddenly launches a crowd-funding campaign is like the friend who doesn’t call for six months, then suddenly asks if she can borrow your van to move her shit to a new apartment.

The next time I saw Yana was at the house party in Melbourne. It’d been over a week since our nudist park escapade and she looked a little ragged. I’d seen her in the front row the night before, her chest pressed against the barricade. The party’s hostess was a drummer named Rachel and her grunge band was playing for the backyard crowd. I bumped into Yana outside the bathroom. “How are you doing?” I asked. “Kinda sick,” she answered, in a voice that didn’t want to elicit any pity. I hugged her.

A handful of friends dropped by unexpectedly to play music, including Tom, a songwriter from Melbourne who’d just successfully crowd-funded his own record. We exchanged Kickstarter horror stories about international postage. Someone showed up through the back door with vegan lasagne and a box of home-brewed beer. Tom and I clinked glasses and I told him about my recent house party in Portland, the one on the day of the death threat.

I had been in a coffee shop in Seattle that morning, readying myself for the drive up the coast to the house of a fan named Susan, when I got the call from my manager, Eric. I’d recently blogged a poem that mashed up my emotional experiences with those of one of the Boston Marathon bombing suspects – and someone had sent an email through my website suggesting that they were going to locate and kill me. Grand.

“It’s probably just a crazy,” Eric said. “We’re trying to track down the email ISP. Can you get to a police station?”

I refused. It just seemed too silly. But as I washed my hands in the café bathroom a few minutes later, I noticed that they were shaking.

The three-hour drive to Portland took seven because of traffic and somewhere around the Columbia River crossing, I started weeping. A John Lennon song came on the radio and I started weeping harder.

When I finally arrived at Susan’s house, everybody was already drinking and carousing on her porch and, as I walked over the dark lawn, they gathered around me and applauded. Someone thrust a beer in my hand. Susan, who crafts weird headwear for a living, crowned me with an antler headdress. I cleared my throat and said, “Hey, guys. Thanks for coming. My day’s been fucked. I may start crying now.”

And I did. I didn’t tell them about the death threat until much later, while I was playing in Susan’s shag-carpeted basement. A neck rub circle had started. We collapsed in uncontrollable laughter singing Nine Inch Nails songs with misheard and alternative lyrics about cats, then I played some sad ukulele songs in the pitch dark and a quiet, tall boy with a moustache leaned into my ear and whispered that he’d just lost somebody.

The party raged into the night but I headed upstairs to bed. I kissed and hugged people goodnight and Susan tucked me into bed and made sure I had a clean towel.

“This is my daughter’s room,” she said. “She’s off at college now. But she’ll be so, so happy you slept in her bed.” She blew me a kiss and closed the door. I shut my eyes, feeling entirely safe.

Tom and I were due to play a song together in the garden, so the Kickstarter horror story hour came to an end and I ducked back into the hostess-drummer’s bedroom, where I’d left my make-up case. I sat myself down in front of a cracked mirror. As I tossed my ukulele on to the bed, I saw something move in the corner of the room. It looked like a pile of clothes. I went closer. The pile of clothes was Yana. She was lying on the floor, wrapped in a blanket.

“You OK?” I asked. “Don’t you want to lie on the bed instead of the floor?” I felt helpless.

“No . . . I’m good,” she said.

I put my hand on her cheek and looked down at her. I knew those eyebrows so well by then. I wished I hadn’t fucked them up so much. I pulled the blanket over her shoulders.

“Feel better,” I whispered. She shut her eyes and I grabbed my ukulele and went back to the party.

Like I said to the Forbes guy, we take care of each other. It’s complicated. And beautiful. But very real.

 

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism